Orange Apartments - Kepplestone, Aberdeen

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Category	Facilities
Activities	Golf course (within 3 km), Fishing, Horse riding, Tennis court, Bowling, Water park.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed.
Room Amenities	Heating.
Food & Drink	Room service, Grocery deliveries.
Services	Internet services, WiFi, Free WiFi.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Garden.
Reception services	Express check-in/check-out, Invoice provided.
General	Pets allowed, Parking on site, Free parking, Parking, Private parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Children's playground.
Transport	Parking garage.

Guest Ratings For This Property

8.1

Based on 142 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.6

Value For Money

8.2

Facilities

8.5

Reviewers Mention About Orange Apartments - Kepplestone

The Orange Apartments in Kepplestone are praised for being clean and located in a quiet area. However, there was confusion about a �200 deposit not being clearly stated in the booking details. The ap (Read More)artment was spacious and well-kept, but lacked hand and tea towels, which was a downside. Overall, the lack of clarity on the deposit and missing amenities were the main drawbacks highlighted in the reviews.

Guest Reviews

Flora

family with young children

10.0

Exceptional

Kelly is very nice to deal with so helpful

Theres nothing I did not like all perfect

Published on 30 Dec 2023

Euan

family with young children

2.0

Very poor

No heating or shower

The location is pretty central and easy to get to

No heating when we arrived as boiler had a leak. En suite shower was a trickle. WiFi details were incorrect which meant we couldn't join it until 2nd day. Set up as sleeps 4 but has a table with only 3 chairs and only 2 mugs and 2 wine glasses. No other cups or glasses to use. Also like fort know to get into with different codes for outside door, lift and flat door. We were offerred a 20% discount off our next booking as compensation for a freezing flat with no shower. After rejecting that offer it was increased to a free night, but only if we booked for a minimum of 2 nights. Really really poor communication and service

(Read More)

Published on 23 Dec 2023

Donald

review category business travellers

9.0

Superb

Comfortable modern apartment, would highly recommend. Will definitely use again.

Nice clean modern apartment's, comfortable bed.

Published on 14 Dec 2023

Lorraine

young couple

7.0

Good

Adequate accommodation in a nice neighbourhood.

It was close to the ice rink, where we spent most of our time. Designed parking space, which was close to the lift. Spacious. Close to some nice parks to walk the dog. Modern.

Bed was very uncomfortable. Advertised as 5 star but more like 4. Things like soap, shampoo etc should be provided in this type of accommodation. Tray with out of date biscuits provided.. should be replaced or at least checked before new guests arrived. We had to pay 35 extra cleaning charge because we had a dog but it didnt look as if it had been properly cleaned when we arrived. We were however glad to be able to have our dog with us. Carpets are dirty and worn and should be replaced to keep the standards up. Not very much of a view out the windows.

Published on 25 Oct 2023

Mcinroe

group

10.0

Exceptional

Great apartment in handy location.

Terrible pillows - very uncomfortable.

Published on 28 Sep 2023

Christopher

family with young children

8.0

Very good

Overall very enjoyable just a few snagging issues

Good location with secure parking

We were unable to use the WiFi as the code provided wouldnt connect any of our devices, several marks on the carpets and furniture. There was several light bulbs not working, there was an exposed plug in the hall and the toilet seat was broken

Published on 22 Sep 2023

Joseph

young couple

10.0

Exceptional

Very good

Everything

Published on 19 Sep 2023

Alison

family with young children

8.0

Very good

Two day apartment stay

Good base. Spacious. Well equipped. Spotless. Secure parking.

We did book at last minute and were dealing with an agency which complicated communication. Had hoped for a twin bed in one bedroom but found it wasn't available. One loo wasn't working well. Plumbers arrived unexpectedly to fix it but it remained an issue. No WiFi and poor 4G. 200 deposit paid up front for any housekeeping issues but it did get returned.

Published on 16 Aug 2023

Ross

review category business travellers

1.0

Bad

It was awful

Nothing

Dirty dishes left in the dishwasher Soiled underwear in the washing machine No mattress protectors on bed sheets did not fit No toilet roll All in all one of the worst properties I have been in

Published on 04 Jul 2023