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Hotel

Mercure Townsville

(3 kms from Castle Hill)

Ranked 10 out of 16 best hotels in townsville

7.7
(1225 reviews)

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All Facilities for Mercure Townsville

Category Facilities
Activities Live sport events (broadcast), Tennis court, Tennis equipment.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Designated smoking area, Family rooms, Lower bathroom sink, Facilities for disabled guests.
Safety features Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility Toilet with grab rails.
Room Amenities Shallow end, Air conditioning, Safety deposit box, Heating.
Food & Drink Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Vending machine (snacks), Kid meals, Outdoor furniture, Packed lunches, Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Safety & security Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas Picnic area, Sun terrace, Garden.
Reception services Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services Board games/puzzles.
Pool and wellness Sun umbrellas, Outdoor pool (all year), Swimming pool toys, Swimming pool, Salt-water pool, Outdoor pool, Kids' pool, Swimming Pool, Sun loungers or beach chairs, Fence around pool, Fitness.
Transport Accessible parking, Electric vehicle charging station.

Guest Ratings For This Property

7.7
Based on 1225 Reviews
100% verified reviews

Comfort

8.1

Cleanliness

8.0

Value For Money

7.6

Facilities

8.0

Reviewers Mention About Mercure Townsville

Guests praised the Mercure Townsville for its excellent wedding coordination, clean cabins, efficient staff, and comfortable rooms. Some feedback included a suggestion for carports, slow restaurant s (Read More)ervice, and a lack of lighting for makeup application. Despite some minor issues, guests appreciated the great location, facilities, and friendly service. The hotel was described as an oasis with immaculate grounds and delicious food, with special mention of the attentive staff and vegan options available.

Guest Reviews

Jackie
young couple
6.0
Pleasant
Was good for the rate
Breakfast was good but was dirty around the serving area
The garbage around the resort piling up and birds ripping bags open

Published on 01 Jan 2024

Jezebel
family with young children
7.0
Good
Good
Location

Published on 31 Dec 2023

Matthew
young couple
9.0
Superb
Superb
Loved it all
Curtains needed replacing.

Published on 30 Dec 2023

Aleisha
family with young children
5.0
Passable
Passable
Location was great
The pool was dirty. The foot paths were dirty.

Published on 27 Dec 2023

Jessica
young couple
7.0
Good
Overnight stay
We were on and out for an overnight transit so didnt see much of the property but it was very clean and tidy. Pool looked great!
Nothing comes to mind

Published on 26 Dec 2023

Robin
young couple
9.0
Superb
Enjoyable and convenient
Position, staff available and friendly. 24 hour office. On-site restaurant excellent.
Nothing

Published on 23 Dec 2023

Halen
young couple
8.0
Very good
Very good
Not enough staff at the bar and limited drink choices

Published on 23 Dec 2023

Shahzad
review category business travellers
10.0
Exceptional
Superb
Everything

Published on 22 Dec 2023

Mic
solo traveller
6.0
Pleasant
Overpriced
Its position close to airport and the large swimming pool. 24 hour reception.
The breakfast was very average.

Published on 22 Dec 2023

Lomano
family with young children
9.0
Superb
Great stay.
Had to book in a day early. Staff very helpful and made our transition the next day from one room to another seamless.
The rain. Too much

Published on 20 Dec 2023

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