Mercure Sheffield Kenwood Hall & Spa, Doncaster

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All Facilities for Mercure Sheffield Kenwood Hall & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Archery, Golf course (within 3 km), Fishing.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet basket, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Room Amenities	Heating, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key card access.
Common areas	Picnic area, Shared lounge/TV area, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Invoice provided, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Pool and wellness	Steam room, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Pedicure, Manicure, Spa and wellness centre, Back massage, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Car hire, Electric vehicle charging station, Street parking.

Guest Ratings For This Property

6.6

Based on 3696 Reviews

100% verified reviews

Comfort

7.3

Cleanliness

7.2

Value For Money

6.7

Facilities

6.9

Reviewers Mention About Mercure Sheffield Kenwood Hall & Spa

Guests enjoyed their stay at Mercure Sheffield Kenwood Hall & Spa, praising the clean rooms, friendly staff, good facilities, and beautiful gardens. Some had issues with noise and temperature in thei (Read More)r rooms but found the beds comfortable. The spa experience, massage, dinner, and afternoon tea were highly praised, although breakfast was disappointing due to lack of staff and items running out. Overall, guests had a pleasant stay with some minor hiccups.

Guest Reviews

Zoe

young couple

8.0

Very good

Nice and relaxing

We loved the hotel, it was lovely and chilled with huge rooms, we opted for the privilege and it exceeded our expectations, it had a little walk out area/balcony which was nice. We had complimentary coffee/tea and drinks in the fridge. The hotel provided robes which was nice also. Breakfast was good with a good selection of food to choose from. We ordered food from the bar in he evening which was also really nice.

We had our van broken into in the car park while we was in the hotel which is really sad but not the fault of the hotel and the receptionist was lovely, this was reported to the police and she let us park at the hotel doors upon finding the damage. There was a slight smell in the room, maybe a drainage issue that came and went throughout our stay but it wasnt enough to complain about just something that we both noticed. Staff seemed busy while we was there and had to wait for drinks at the bar as no one was there, again the lovely receptionist came to serve us upon seeing us waiting.

Published on 04 Jan 2024

Anonymous

young couple

6.0

Pleasant

A very average room, but beautiful entrance and reception

The grounds of the hotel was perfect and very pretty, the entrance was lovely and food was great!

The rooms were very run down, our toilet didnt really flush and then the sound of dripping water for 15 minutes after. We also had a huge rip in the carpet

Published on 04 Jan 2024

Sally

family with young children

4.0

Disappointing

Fawlty towers!

The convenience and on previous stays always loved the hotel

This time due to mix up with rooms and one room being given to another guest we ended up with a terrible room. Then blamed the mistake on us! The room was in desperate need of renovating with the most uncomfortable bed and dirty brown water spitting out of the tap as if it hadnt been used in along time! There was a fight going on when we got back to hotel after checking in earlier with the police there dragging someone out! The worst part for me was being blamed for mix up of rooms saying we hadnt checked in although we had done hours before and our cases were in one of our rooms! But they accused us of not checking In thats why our second room was no longer available, someone else had been given it, not what you need at midnight on Christmas Day or from a hotel like this!

(Read More)

Published on 04 Jan 2024

Abbie

young couple

10.0

Exceptional

Amazing

Absolutely stunning, we got married here on bonfire this year and want to stay for our anniversary

Absolutely nothing. Couldnt fault it

Published on 03 Jan 2024

Alan

family with young children

7.0

Good

Location and large room size. Very convenient based on the locality to where I was visiting.

Small radiator only, was insufficient to warm up the entire room, especially as one of the beds was positioned against the radiator itself. The heat could not reach the middle and far side of the room and there was no option to add extra duvets to get around this issue (nothing in the wardrobe).

Published on 03 Jan 2024

Helen

young couple

9.0

Superb

We've stayed here before and no doubt we shall be staying here again in the future.

Lovely, helpful and friendly staff and a lovely large room.

Nothing really.

Published on 03 Jan 2024

Peter

young couple

7.0

Good

It was just ok

Friendly staff. Decent breakfast.

Property is tired. Needs some TLC

Published on 03 Jan 2024

Elizabeth

young couple

6.0

Pleasant

Not as good as usual. Trivial shortcomings but add up to a little disappointment. No toaster at breakfast on first morning, no fresh fruit at breakfast. No body lotion in room.

Published on 02 Jan 2024

Jaiden

group

10.0

Exceptional

Its an excellent hotel will be staying again

Room was very good very spacious. Bathroom was big had good facilities bath and shower and a big mirror. Free access to the spa facilities which was very enjoyable. Theres a pool, sauna, jacuzzi all excellent.

The steam room however wasnt open when we went however cant complain as you do get free use of all facilities. There was an event on at the hotel when we stayed which we didnt know about. We wish we knew so we could attend.

Published on 01 Jan 2024