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Hotel

Mercure Newcastle George Washington Hotel Golf & Spa

Ranked 24 out of 50 best hotels in durham

7.5
(2198 reviews)

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All Facilities for Mercure Newcastle George Washington Hotel Golf & Spa

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities Live sport events (broadcast), Golf course (within 3 km).
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom Sauna.
Room Amenities Heated pool, Heating, Safety deposit box.
Food & Drink Wine/champagne, Special diet menus (on request), Kid meals, BBQ facilities, Vending machine (drinks), Restaurant, Kid-friendly buffet, Breakfast in the room, Vending machine (snacks), Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Lockers, Key access, Key card access.
Common areas Picnic area, Sun terrace, Outdoor fireplace, Shared lounge/TV area, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Concierge service, Invoice provided, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Board games/puzzles.
Pool and wellness Hot tub/Jacuzzi, Steam room, Swimming pool, Solarium, Foot massage, Make up services, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Pedicure, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport Accessible parking.
Outdoor & View Terrace.
Shops Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

7.5
Based on 2198 Reviews
100% verified reviews

Comfort

8.2

Cleanliness

8.1

Value For Money

7.6

Facilities

7.8

Reviewers Mention About Mercure Newcastle George Washington Hotel Golf & Spa

Guests praised the George Washington Hotel for its helpful and kind staff during a medical emergency. The rooms were clean and comfortable, and the food was delicious. However, there were some issues (Read More) with cleanliness in the dishes and cutlery during breakfast. Overall, the hotel received positive feedback for its amenities and service, but improvements could be made regarding communication about facilities like the pool and gym.

Guest Reviews

Charlie
young couple
7.0
Good
Comfortable rooms / nice food however needs some TLC
From the moment I arrived to when I left every member of staff who I encountered were so friendly and helpful. I arrived early (around 12:30) and was told that my room was ready and I could check in early ! I was also able to use the swim / spa facilities as much as I liked throughout my stay which as a lovely touch.
I would say its starting to look rather dated / tired in some areas. The pool area was unfortunately quite dirty is some areas. Mud / sand in the jacuzzi , debris in the pool , doors or the steam room wouldnt close. The bedrooms although clean just seemed that they need a bit of an upgrade. Some of the wood was chipped and bathroom area unkempt.

Published on 03 Jan 2024

Jacqueline
solo traveller
8.0
Very good
Friendly and very accommodating.
I was greeted with a very warm welcome. The staff were very friendly and helpful and I was to made to feel welcome. A very pleasant stay! Will defininately return again soon.
The facilities were great and the staff very helpful and friendly.

Published on 02 Jan 2024

Karen
young couple
6.0
Pleasant
Was a last minute NYE booking. Was absolutely fine
Comfortable room
Spa wasnt very clean, especially the jacuzzi, which had a lot of gravel in the bottom. Couldnt turn heating on and heated radiator didnt work in bathroom (146)

Published on 01 Jan 2024

Kirkley
young couple
9.0
Superb
Superb
The room was outstanding. Clean, spacious and perfect for a couples night away

Published on 01 Jan 2024

Sean
young couple
5.0
Passable
Lovely hotel room facilities were nice just the location of the room wasnt the best because of the noise outside the wi
Rooms were lovely
Kept waking up during the night because of a extractor going off every 20 minutes on the roof outside the window of the room.

Published on 01 Jan 2024

Michelle
solo traveller
10.0
Exceptional
Will stay again
Breakfast lovely. Room nice and clean.

Published on 01 Jan 2024

Anonymous
young couple
10.0
Exceptional
Absolutely amazing, one of our favourite hotels weve stayed in
Clean room, beautifully set out. Gorgeous view and amazing amenities
Nothing!

Published on 30 Dec 2023

Stephen
solo traveller
9.0
Superb
Very nice, will defo be back again
bed was super comfy. room was very spacious. nice bathroom. Staff were really friendly
nothing, staff were amazing and very helpful

Published on 29 Dec 2023

Francis
review category business travellers
10.0
Exceptional
Exceptional
Room 422 was superb. Loved it !

Published on 21 Dec 2023

Karl
review category business travellers
5.0
Passable
Hotel needs a refurb, nice restaurant
Location was good, nice restaurant. Polite and helpful staff.
Room was tired with numerous faults, Beds very uncomfortable, mattresses need replacing, shower was constantly dripping all night.

Published on 19 Dec 2023

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