Mercure Inverness Hotel, Inverness | Photos, Reviews & Deals @Holidify

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All Facilities for Mercure Inverness Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Billiards.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities	Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Packed lunches, Room service, Restaurant, Bar.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Transport	Accessible parking.

Guest Ratings For This Property

7.1

Based on 2988 Reviews

100% verified reviews

Comfort

7.9

Cleanliness

7.9

Value For Money

7.1

Facilities

7.4

Reviewers Mention About Mercure Inverness Hotel

Guests praised the Mercure Inverness Hotel for its beautiful river-view rooms, cleanliness, comfort, and outstanding breakfast. Some mentioned the need for more lighting in the rooms and additional T (Read More)V channel options. The central location near the station, shops, and restaurants was appreciated. The staff received high praise for their friendliness and exceptional customer service, with specific mentions of Chloe, Zoe, Hayley, Lauren, and the manager, Bill.

Guest Reviews

William

young couple

10.0

Exceptional

Hotel was in middle of city

Had to pay 12 for parking at hotel was I think to dear when it's only 6 at local car park

Published on 03 Jan 2024

Watt

young couple

6.0

Pleasant

Hotel is in a good location but a bit tired in places,maybe some staff could be a bit more welcoming

Good location

Booked a privelige room, sink didn't drain must have been a blockage thought housekeeping would have noticed this, room was very small. Breakfast staff did not show where anything was and did not ask about dietary requirements. Breakfast food was warm rather than hot.

Published on 01 Jan 2024

Geldard

young couple

8.0

Very good

The room and hotel

The staff waited ages for a drink and the girls at reception wasnt that pleasant

Published on 01 Jan 2024

Arion

young couple

9.0

Superb

Location

Outside Building looks tired, needs a renovation. Shower is not good.

Published on 01 Jan 2024

Donna

young couple

9.0

Superb

Great location & Nice staff at reception & fining toom

Published on 31 Dec 2023

Jackie

young couple

10.0

Exceptional

Enjoyable

Central location

Nothing

Published on 30 Dec 2023

Waine

young couple

5.0

Passable

Central to town and parking spaces ,reception staff good.

Bar staff unavailable ignored us , light in bathroom bulb not working made it hard to see.

Published on 30 Dec 2023

Tg

young couple

7.0

Good

Upgraded Room to small, feel claustrophobic

Published on 30 Dec 2023

Anonymous

young couple

6.0

Pleasant

Mediocre. But stafg were hardworking and friendly.

Decent stay and comfortable rooms.

Requires a lot of maintenance. Some walls in the (what seems to be recently renovated rooms at least) have damage and holes in them. Bathroom extractor did not work. Breakfast rooms chair coverings are old torn and worn. Lights in bathroom had an electrical connection issue.

Published on 29 Dec 2023