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Hotel

Malmaison Newcastle

Newcastle City Centre (0 kms from )

Ranked 8 out of 50 best hotels in durham

8.5
(4548 reviews)

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Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Pet basket, Non-smoking rooms, Lift, Allergy-free room, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features First aid kit available.
Room Amenities Air conditioning, Safety deposit box, Heating.
Food & Drink Wine/champagne, Special diet menus (on request), Kid meals, Room service, Restaurant, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Food can be delivered to guest accommodation.
Reception services Luggage storage, 24-hour front desk, Currency exchange.
General Pets allowed, Parking, WiFi available in all areas.
Physical distancing Cashless payment available.
Pool and wellness Spa facilities, Head massage, Massage, Spa and wellness centre, Back massage, Fitness centre, Full body massage, Spa/wellness packages, Neck massage.
Transport Accessible parking, Parking garage.

Guest Ratings For This Property

8.5
Based on 4548 Reviews
100% verified reviews

Comfort

9.0

Cleanliness

8.9

Value For Money

8.1

Facilities

8.6

Reviewers Mention About Malmaison Newcastle

Guests praise Malmaison Newcastle for its perfect location with gorgeous views of the bridges and River, making it a peaceful retreat close to the city center. The staff is described as helpful, frie (Read More)ndly, and professional, with the breakfast being particularly delicious. One guest with a food allergy felt safe and comfortable dining at the hotel, enjoying the atmosphere and presentation of the food. Overall, both guests had delightful experiences and would recommend the hotel.

Guest Reviews

Paul
young couple
8.0
Very good
Good 1 night stay on quayside, but didnt sleep well as room too warm
Location. Great room with river view.
Room too warm, found it difficult to get temperature down at night

Published on 03 Jan 2024

Kevin
young couple
10.0
Exceptional
Excellent
Staff were very friendly throughout our stay.
All good, although a little difficult to get to the car park.

Published on 03 Jan 2024

Haley
young couple
10.0
Exceptional
Exceptional
Location perfect
Bathroom floor was dirty

Published on 03 Jan 2024

John
young couple
10.0
Exceptional
Overall a great stay, well be back!
Location and decor were great

Published on 03 Jan 2024

Gemma
young couple
10.0
Exceptional
Fantastic relaxed night away in a fantastic location
Location was incredible .. we upgraded to have a room with a view of the bridges and it was so worth it . Also took our dog and the little touches for him were lovely (bed and bowls and his little doggy passport)
Nothing

Published on 03 Jan 2024

Anonymous
young couple
8.0
Very good
Great Value for money. Great quality for a great price.
Modern, stylish. Great location for exploring. Surrounded by everything you need. Easy car parking.
Walls felt a little like paper. We could hear the conversations of people next door and they could probably hear ours.

Published on 02 Jan 2024

Nick
young couple
6.0
Pleasant
Wont stay again
Location
Pillows are awful and mattress uncomfortable

Published on 01 Jan 2024

Peter
young couple
9.0
Superb
Our stay was still great, but possibly more staff on at breakfast or book a time
Room was a good size
Breakfast was busy, had to wait 25 mins for a cooked breakfast, no cups for tea and then hot water was only tepid

Published on 01 Jan 2024

Joyce
young couple
10.0
Exceptional
Would highly recommend this hotel room, staff, service and food was excellent
Ideally situated room was amazing and view was exceptional. Staff were so kind and helpful
There was nothing we did not like

Published on 31 Dec 2023

Richard
young couple
7.0
Good
Room good food very bad
Room
Evening meal was shocking, sent one main back other was over cooked. Staff in restaurant very blunt.

Published on 30 Dec 2023

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