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Hotel

JW Marriott Hotel Frankfurt

Frankfurt City Center (0 kms from Zeil Shopping Street)

Ranked 15 out of 50 best hotels in frankfurt

8.4
(1278 reviews)

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Top Facilities

parking

bar

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Location & Nearby Places

Frankfurt City Center (0.5 Km from city center)

Thurn-und-Taxis-Platz 2

15 Nearby Attractions

Eschenheimer Tower

0.2 km

Hauptwache

0.2 km

Kleinmarkthalle

0.3 km

St. Paul's Square

0.5 km

New Old Town Frankfurt

0.5 km

Frankfurt Cathedral

0.6 km

Romerberg

0.6 km

Goethe House

0.6 km

Iron Bridge Frankfurt

0.8 km

Main Tower Frankfurt

0.8 km

Museum Embankment Frankfurt

1.1 km

Frankfurt Zoo

1.2 km

Stadel Museum Frankfurt

1.5 km

Gruneburg Park

1.9 km

Palm Gardens Frankfurt

2.1 km

See All Attractions

All Facilities for JW Marriott Hotel Frankfurt

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities Tour or class about local culture.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Soundproof rooms, Allergy-free room.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom Sauna.
Room Amenities Heated pool, Air conditioning, Heating, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Room service, Bar.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key card access.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General Pets allowed, Parking, Parking on site.
Entertainment and family services Babysitting/child services.
Transport Airport shuttle, Accessible parking, Airport drop off, Parking garage, Airport pick up.
Pool and wellness Swimming pool, Foot massage, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Pool with view, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pedicure, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Indoor pool, Hand massage, Fitness/spa locker rooms.

Guest Ratings For This Property

8.4
Based on 1278 Reviews
100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

7.6

Facilities

8.6

Reviewers Mention About JW Marriott Hotel Frankfurt

The JW Marriott Hotel Frankfurt offers a perfect guest experience with fast and friendly check-in, stunning rooms with city views, and tasteful decor. The breakfast is exceptional with fresh juices a (Read More)nd a variety of options. The location is superb, within walking distance of the main center. The staff is friendly and dedicated to ensuring a comfortable stay. The only minor issues mentioned were with electronics in the room and a lack of toothbrushes and toothpaste. Overall, the hotel is highly recommended for its convenient location, well-maintained rooms, friendly staff, and great experience.

Guest Reviews

Sophia
family with young children
10.0
Exceptional
A STAY TO NOT TO BE MISSED!
I have stayed in many Marriott hotels, last years in NY was a disaster, but I believe in giving the benefit of the doubt, so I booked again in Frankfurt. So, this Marriott is a favourite, so far. Unfortunately, I spent more time than I had intended in my room, because I had the flu, so I could not go out. But my misfortune was short lived! I got my moneys worth in use, which I did not mind, because the room was clean, the bed was super comfortable, the pillows were fluffy, the tv had lots of choice, there was internet, room service was perfect ( apart from the pizzaI am very picky)plus I got to go outside for just a little, believing that I felt better, and saw that the location was central and close to many shops and the various attractions. Breakfast at the Marriott is always amazing for choice and quality of ingredients. The staff were very helpful, from concierge, reception, housekeeping to restaurant staff, they were all polite and professional. My family and I decided, to join the New Years dinner, which had a perfect menu ( my daughter would not agreeshe does not like fish, but what can we do!) and the music was a one man show with a festive repertoire, who had us dancing! We were a bit late in attending though, because in Greece we do not go out to dinner until after 8pm, so the chef & staff probably wanted to strangle us! Our apologies! And then lets not forget the New Years Eve fireworks, since I could not go out, I enjoyed it from my window! Next time maybe I will get to enjoy the city too!
As the 31st was a Sunday, all the shops were closed, apart from some coffee shops in the mall area next door. I really did not want to mention this, but it just bothers me a little when I do not have the choice to pay for services in cash. Even though cards are a great convenience, they can be lost or stolen or eaten up by the bank machines and having some cash is a necessity when travelling. The Euro is still legal tender and as a business Marriott management has an obligation to accept currency, up to a certain legal amount according to each county guideline. We can philosophise on the subject, but the fact remains.

Published on 04 Jan 2024

Souzan
young couple
7.0
Good
Not that we expected.
The hotel didn't meet our expectations. You didn't get the feeling of staying in a 5-Star Hotel. First of all the room wasn't spacious. The pillows on the bed were weird. There was 4 large pillows ca 100cm100cm, none of which was suitable to sleep on. It was the kind of pillows you have on a bed to lie you back to when you're sitting on the bed. It should have been 2 large pillows and 2 normal ones. The TV wasn't a smart tv, we couldn't connect our mobile phones to it, although we tried for more than 20'. It's the 2024, a smart tv is standard requirement in a 5 star hotel. Another problem was the heating, it didn't funcuton properly, we manged to get the room warm but it took hours. What's more, we were staying there on New Year's Eve and they didn't offer us so much as a welcome drink or a guest-special price for the New Year's Eve dinner.

Published on 02 Jan 2024

Erika
family with young children
10.0
Exceptional
It was an excellent pre Christmas holiday treat.
Everything. The room was gorgeous. We loved the elevator system. The front desk staff were excellent - very professional, attentive, truly 5 star. A special thanks to Thomas, Lili and their colleagues. Housekeeping was very prompt and efficient. Bartender was very pleasant. Concierge and the porter service was very helpful and pleasant. Also, the location couldn't be better, everything was in a few minutes walking distance: shopping, Christmas markets, museums, restaurants.

Published on 30 Dec 2023

Michael
solo traveller
9.0
Superb
Great location, great view, a bit pricey.
Great location at the town center, easy to reach by train directly from the airport or main station within a few minutes. High rise building with an awesome view. My "Skyline Deluxe King Room" on the 15th floor had been freshly renovated and was quite large (about 7.5 x 6.5 m) with a very clever layout, a large bathroom with a bathtub, a coffee maker and a large bed with feather pillows. The receptionist was friendly and helpful and walked with me to the elevator to explain how to order the elevator with your room key.
There is free WLAN available, but you can buy "priority WLAN" for 10 / day, which I haven't experienced in a hotel in 20 years. The breakfast is super expensive at 40 (advanced booking) or 48 (walk-in) per person. I found an artificial eye lash on the carpet which seems odd as I (55, male) am definitely not using any and if the maid had lost one, she must've noticed, right?

Published on 27 Dec 2023

Georges
young couple
8.0
Very good
Comfortable stay but missing 5* sparkle and service !
The beds were very comfortable and the staff was friendly! Especially the valet parking staff were very friendly!
In general the room was lacking amenities! We also ordered Camomile Tea from room service, it never came and when we asked, they said dont have any! For a 5* hotel its a bit disappointing!

Published on 26 Dec 2023

Aaron
review category business travellers
8.0
Very good
Decent stay. A bit disappointed in the facilities
Great location
The access to the swimming pool and sauna areas was difficult to reach and locate.

Published on 22 Dec 2023

Amira
young couple
10.0
Exceptional
my stay is good and comfortable
i like the location it in the city and shopping center the staff is friendly
every thing ok

Published on 20 Dec 2023

Nasser
group
10.0
Exceptional
Wonderfull
Location, staff and room size
Nothing

Published on 19 Dec 2023

Amenah
family with young children
6.0
Pleasant
It was okay.
The most thing I like about the hotel is the concierge (timo) he was so informative and helpful. He is the only reason that I book this hotel again.
The service is very slow. The staff are not fluent english.

Published on 16 Dec 2023

Derya
family with young children
9.0
Superb
A great hotel and location
The location is great. Everywhere is walking distance. A shopping mall is next to Hotel (grocery,restaurants,cafe,global blue office etc...)

Published on 14 Dec 2023

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