Isla Grand Beach Resort

--I didn't like the initial nice favor of the young female staff member putting me into room 124, when I did request a view of the pool and ocean. The whole area appeared to be under renovation, many of the rooms were empty and some of the rooms had furniture stacked inside. I felt awful being isolated. Luckily, I was moved back to my original room of 141, which was much better in terms of cleanliness and location. UNSAT --I did not like when I was initially going to room 124, after coming all the way from Denver Colorado, that out in the hallway, they had a dead coach roach and then, when I opened the room door there was a huge moth inside and all the furniture looked very old. Not a very good first impression for me, traveling that long distance. --I didn't like there were too many people/kids that were occupying the jacuzzi, potentially spreading bacteria and germs. There should be a limit. --I didn't like the false advertisement/images of the hotel (pre-making reservations). I did not realize until I arrived, that when I requested to be on the highest floor (ex 14 floors), those rooms were the condos that customers like me couldn't not get. If I knew, I was only going to stay on either the first or second floor of the old buildings by the pool, I would not have made my reservation. The advertisement makes it look like anyone could stay in the condo apartments on the top floor overlooking the pool and the beach, which is not true. UNSAT.