H�tel Reisen in The Unbound Collection by Hyatt, Stockholm, Sweden

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bar

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Location & Nearby Places

Gamla Stan (0.6 Km from city center)

Skeppsbron 12

15 Nearby Attractions

Gamla Stan

0.2 km

Stockholm's Royal Palace

0.3 km

Nobel Museum

0.3 km

Stortorget Stockholm

0.3 km

Stockholm's Royal Palace

0.3 km

Stockholm Cathedral

0.3 km

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All Facilities for Hôtel Reisen in The Unbound Collection by Hyatt

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Pet basket, Non-smoking rooms, Lift, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Safety deposit box, Heating.
Food & Drink	Wine/champagne, Breakfast in the room, Special diet menus (on request), Outdoor furniture, Room service, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Valet parking, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Facial treatments, Spa facilities, Hair styling, Head massage, Swimming pool, Foot massage, Pedicure, Manicure, Make up services, Massage, Spa and wellness centre, Back massage, Fitness centre, Full body massage, Spa lounge/relaxation area, Beauty Services, Couples massage, Hand massage, Neck massage, Hair treatments, Fitness.
Transport	Electric vehicle charging station, Parking garage.

Guest Ratings For This Property

8.7

Based on 1739 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.0

Facilities

8.8

Reviewers Mention About Hôtel Reisen in The Unbound Collection by Hyatt

The staff at H�tel Reisen are highly praised for their friendliness and efficiency, with a special mention to a restaurant staff member named Robin. The hotel is considered the best outside of an all (Read More)-inclusive, with highlights including a sauna in the room and a spa area in the underground original walls of the city. The location in Gamla Stan is great, and the rooms are well-designed and decorated. The hotel offers high-quality food and drinks, and attention to detail is evident throughout. Improvement could be made in attentive service in the restaurant area.

Guest Reviews

Gerrard

family with young children

4.0

Disappointing

Expensive for what it is

The staff were very helpful. The hotel is quite small and the rooms I felt were not of a size to reflect their cost. The breakfast was very good.

The restaurant was closed one night for a private function without any warning. The spa is very small (it's very nice), but I'd say it could only seat/lounge 10 people, which was a real shame. You had to walk through reception and the bar to get to the spa.

Published on 04 Jan 2024

Shyamsunder

young couple

9.0

Superb

Memorable

Staff at reception most co-operative and receptive to requests; Staff in breakfast room very responsive to requests.

Maybe the pricing could have been a little lower...

Published on 04 Jan 2024

Jamiecc

young couple

9.0

Superb

Great location in old town

Not the best view from the room

Published on 03 Jan 2024

Tina

group

10.0

Exceptional

The perfect staycation

The hotel feels like an oasis in the middle of the charming Gamla Stan. The perfect staycation. The staff was super friendly and how they decorated for the holidays felt premium. Room service food was really quick and the breakfast buffet was delcious and had a great assortment. The bar felt like taken out of a hallmark movie and with great music. The spa was a nice bonus and cosy when we were able to go there during less crowded hours. The slippers given were really nice.

The spa got really crowded and no fresh towels or water available at times. But I understand it was an extra busy day. Also that the robes was very small, not that cozy and felt washed out/ outwarn. I would have prefered a robe with the material of a towel and bigger sizes. I also wished the live instruments were used and performed with during a night like new years eve.

Published on 02 Jan 2024

Ruhiye

family with young children

7.0

Good

Good but overpriced

We had an indoor sauna which was an absolute highlight during our stay over Christmas. The breakfast is good yet very expensive. Overall the facilities are very clean and very centrally located in Stockholms old city.

Overpriced- breakfast amounted to 75 per day yet was rather basic . The room is great but still pretty expensive it it arent for the indoor sauna . We didnt have a nice view which was a bummer. Though its a 5-star Hyatt there was no doorman neither amenities such as a neck pillow, which is rather unusual.

Published on 01 Jan 2024

Ian

young couple

10.0

Exceptional

Excellent

Very good selection,

N/A

Published on 28 Dec 2023

S

group

9.0

Superb

Nice hotel with amazing breakfast

Location is close to the old town markets and spots. Around 20min walk to the center. We walked around 10min from the public transport to this hotel which was fine. The staff was really nice, helpful and polite. We loved that they had decorated the lobby and dining area with Christmas decorations! There were just enough decorations to make the place beautiful, not over the top. Comfy but maybe a little too soft beds (but that's just my opinion). Good wifi. Breakfast was amazing! Wish we had some more time to spend and have that breakfast many days, so many options to choose from. We liked the sauna but the pool was cold (around +15c) - we went there anyway. We got a little different image from the spa when we looked at the photos. It was nice to have extra towels there and water to drink. But the spa is small, few chairs, one sauna and cold pool - so don't be surprised like we were. Oh and showers, but wouldn't shower (washing completely) there since it's not possible to lock door but that's not a problem, just go to your room with the robe.

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I woke up to cars emptying the trash bins outside the hotel, but my friend didn't (I'm a sensitive sleeper) and that is not the hotels fault. Maybe a little bit expensive. Really nice stay overall!

Published on 28 Dec 2023

Eleftherios

family with young children

8.0

Very good

Beautiful hotel greatly located, some improvements are needed to justify the price

Htel Reisen is certainly one to visit again. Very centrally located, with very good staff and quite good facilities. Rooms are not very big but ours was big enough thanks to the private sauna that we greatly enjoyed. Clearly recommended.

Too pricey for the overall offering. The restaurant was decent but nothing special for a 5 star hotel. There was also no water offering even in the form of water fountain if plastic bottles are not an option. Swimming pool was not at all safe for kids. Finally it made us a very bad impression, that there were only stairs to enter no ramp or alternative option for strollers or people with disabilities.

Published on 27 Dec 2023