Holiday Inn Newcastle-Jesmond, an IHG Hotel, Durham

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All Facilities for Holiday Inn Newcastle-Jesmond, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Shared lounge/TV area, Garden.
Reception services	Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
General	Private parking, Parking on site, Parking.
Physical distancing	Cashless payment available.
Entertainment and family services	Indoor play area, Board games/puzzles.
Transport	Accessible parking, Electric vehicle charging station, Parking garage.
Pool and wellness	Fitness centre.

Guest Ratings For This Property

7.8

Based on 2869 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.3

Value For Money

7.9

Facilities

8.0

Reviewers Mention About Holiday Inn Newcastle-Jesmond, an IHG Hotel

Guests praised the modern and tidy appearance of the Holiday Inn Newcastle-Jesmond, as well as the friendly staff and good food. However, some accessibility issues were highlighted, such as high shel (Read More)ves for kettle access in accessible rooms and lack of suitable tables for wheelchair users in the lobby. The noisy main road was a downside, but overall, guests would consider staying at the hotel again.

Guest Reviews

Natarajan

young couple

9.0

Superb

Very clean accessible to many places

We couldn't manage the room temp well

Published on 04 Jan 2024

Ian

young couple

9.0

Superb

Convenient, great breakfast.

Could do with a bit of redecoration.

Published on 01 Jan 2024

Brodie

with friends

10.0

Exceptional

Lush

Staff were lovely and approachable was a nice hotel room

Nothing really

Published on 01 Jan 2024

Dawn

family with young children

10.0

Exceptional

Lovely hotel

Lovely room, great service, fab customer service!

Paying for parking

Published on 30 Dec 2023

Myers71

family with young children

7.0

Good

Lovely hotel Great location would visit again

Overall hotel lovely staff welcoming and friendly Really close to.metro station Great for travelling to newcastle

Room too small for a double. The tv was too close to end of bed and we kept knocking it every time we squeezed past ( and we are both average build ) just a bit too snug for us however wel try a larger next time.

Published on 30 Dec 2023

Kathryn

young couple

9.0

Superb

Good hotel with good amenities close to the city

Nice hotel near the city centre great beds and nice bath

Parking is 10 per day

Published on 28 Dec 2023

John

solo traveller

8.0

Very good

Apart from having to pay extra for parking, excellent !

Clean, comfortable,quiet. Good location.

Didnt expect to be charged extra for parking

Published on 28 Dec 2023

Stephen

young couple

9.0

Superb

Excellent, slept well.

Location, superb staff

Shower unit a bit tired

Published on 27 Dec 2023

Karen

young couple

10.0

Exceptional

Enjoyed it, and if was coming to the area again, would definitely recommend this hotel.

We wanted basic and comfortable accommodation for a 1 night stopover. The staff were very welcoming and went out of their way to accommodate us as we arrived early: we felt valued. The room was comfortable and spotless. Plenty of parking spaces. The view was not relevant to us ... we did not expect a fantastic view for what we had paid. The view was fine for our requirements.

The lighting where the dressing table was could have been brighter ... the bathroom lighting was OK, but maybe just one area where a brighter light could be situated for putting makeup on, would have been good. But we managed fine.

Published on 26 Dec 2023