Hilton Newcastle Gateshead, Durham | Photos, Reviews & Deals @Holidify

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All Facilities for Hilton Newcastle Gateshead

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Shared lounge/TV area.
Reception services	Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Swimming pool, Solarium, Personal trainer, Swimming Pool, Fitness centre, Spa lounge/relaxation area, Indoor pool, Fitness/spa locker rooms, Fitness classes, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Transport	Accessible parking, Electric vehicle charging station, Parking garage.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.2

Based on 3965 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.8

Facilities

8.5

Reviewers Mention About Hilton Newcastle Gateshead

The Hilton Newcastle Gateshead offers a relaxing stay with friendly staff and stunning views of the Tyne River. While some guests enjoyed the spa and pool facilities, others found the restaurant food (Read More) overpriced. Rooms are spacious but may need updates, with comfortable beds and good amenities. The hotel's location is convenient for exploring Newcastle, and guests appreciated the cleanliness and efficiency of the staff. Overall, a recommended choice for a city break.

Guest Reviews

Deb

young couple

2.0

Very poor

The first and last stay at a Hilton, to say we are disappointed is an understatement

Breakfast was nice

The room was very unclean with many hairs on the bathroom floor and toilet and a large cracked tile overflowing with Polyfilla, on the wall at the bath, cracked sink unit, dusty skirting boards, chipped and marked mirror. Replacement room appeared ok to begin with but then noticed marks on wall with fluid, ceiling area appalling, shower unit cracked, dirty and more Polyfilla.

Published on 04 Jan 2024

Alison

young couple

8.0

Very good

Lovely hotel and great location.

Location was excellent! Fab river view from room.

Bed was a bit hard and air con was very loud!

Published on 03 Jan 2024

Kathryn

family with young children

9.0

Superb

A gorgeous hotel- cant wait to return

Gorgeous hotel. Fabulous lobby/ view. Loved the bar and restaurant. Staff were exceptionally pleasant. Great view from the bedroom.

Shower was good but perhaps needed a little updating to be more powerful. Wouldve appreciated more tea and biscuits to be provided. Aside from that, the room was spot on!

Published on 03 Jan 2024

Ruth

family with young children

8.0

Very good

A fun New Years Eve stay

Really spacious foyer and bar, felt luxurious and huge quality.

Nothing really

Published on 02 Jan 2024

Stuart

group

8.0

Very good

exactly as required

Everything good, especially staff at front desk. Room size was great

Lighting in the room a little bit dark.

Published on 02 Jan 2024

Anonymous

family with young children

8.0

Very good

Great place to stay for a family short break.

Great location. In the city but far enough away to be quiet. The views very fab!

Car parking was a bit expensive.

Published on 31 Dec 2023

Julie

young couple

7.0

Good

New year break

The location was very well placed. Reception lounge nice & modern.

Our room was OK but needed refurbishment especially the bathroom which still had shower curtain. The bed very uncomfortable so once we got a topper it improved but still needed to be better. I had booked a queen size bed but the one given seemed to be standard size!!

Published on 31 Dec 2023