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Hilton Garden Inn Jackson-Madison

Ranked 5 out of 33 best hotels in jackson

8.4
(340 reviews)

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All Facilities for Hilton Garden Inn Jackson-Madison

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available, Access to health care professionals.
Accessibility Toilet with grab rails.
Room Amenities Air conditioning, Heating.
Food & Drink Wine/champagne, Outdoor furniture, Room service, Restaurant, Bar.
Safety & security Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas Outdoor fireplace, Shared lounge/TV area.
Reception services Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Parking on site, Free parking, Parking, WiFi available in all areas.
Transport Accessible parking.
Pool and wellness Fitness.
Outdoor & View Terrace.
Shops Minimarket on site.

Guest Ratings For This Property

8.4
Based on 340 Reviews
100% verified reviews

Comfort

8.8

Cleanliness

8.6

Value For Money

8.2

Facilities

8.5

Reviewers Mention About Hilton Garden Inn Jackson-Madison

One reviewer gave the Hilton Garden Inn Jackson-Madison 4 stars because they were not able to add an additional night at the same rate, but the GM refunded their price at another hotel. They found th (Read More)e hotel expensive but conveniently located. Another reviewer had a pleasant stay and praised the kind and helpful staff. They enjoyed nearby food options and had a clean room with a variety of breakfast options. A third reviewer had a great stay, but their blowdryer stopped working and was promptly replaced by the cleaning staff. They will stay again.

Guest Reviews

Robert
family with young children
8.0
Very good
Passing through town
Location, nice decor
Too expensive to not include breakfast

Published on 29 Dec 2023

Allison
young couple
2.0
Very poor
Very poor
The rooms were stale and old. The water was so brown we had to drink bottled water

Published on 23 Oct 2023

Pawel
family with young children
9.0
Superb
Great location, great service
Great location, great service

Published on 19 Sep 2023

Anonymous
family with young children
8.0
Very good
It was a nice experience and very sweet.
Very quite. Nice staff. Good spot and accessible.
The hot tub was broken. The elevators where loud and seemed unstable.

Published on 18 Sep 2023

Constance
family with young children
8.0
Very good
Yes, Yes, Yes
It was clean.
N/A

Published on 17 Sep 2023

Jennifer
review category business travellers
9.0
Superb
Fantastic getaway even for work!
It was in a great location! Everything is so close. Extremely clean. Super friendly staff.
Most people enjoy pillow soft beds and pillows. My sciatica doesnt. Only a personal complaint and nothing against the hotel!

Published on 20 Aug 2023

Ashton
family with young children
1.0
Bad
Front desk staff was nice, room was disturbingly unclean and filled with filth from previous guests
I liked that they had a room available until I was in the dirtiest hotel room I have ever been in.
The room was filthy enough that we even questioned whether the sheets had been used by previous guests without being washed in between which resulted in a very uneasy nights sleep. Checked in past 9pm, go to take a shower first thing and discover two large palm sized globs of hair plastered to the shower wall. Tired from driving 10 hours into the night until we got to the hotel, we dont want to cause a fuss that late about an unclean shower, so we scrape previous guests hairballs off the shower with tissues and think were good. Get in the shower and there are more globs of other peoples hair all over the inside of the cloth shower curtain. Okso we just try not to touch it so we can shower and sleep. Should have contacted the front desk right away after all. Further use of the bathroom and room reveal filth left before our useprevious guests toothpaste spit along the sink backsplash, goop smeared across the mirror, other peoples hair on the floor, grape sized crumbs on the floor from previous occupant, and the ac never went below 73 degrees fahrenheit in the 12 hours we were in the room though we were assured by hotel staff the ac would go as low as 68. IF our room was cleaned at all, then the only cleaning that was done was the trash had been taken out and HOPEFULLY the sheets were changed. Sadly debatable but hey, at least the plastic bag of garbage was changed. Would rather have dealt with that instead of other peoples mounds of hair, spit, and old half eaten biscuit pieces under my bare feet. Number one filthiest hotel room I have ever checked into. Maybe they thought we wouldnt notice since we checked in so late? We should have said something asap but we know how consistently crappy people treat customer service and hospitality workers these days that we didnt want to make a fuss for the staff. Well guess its either that or toss and turn in a filthy hotel room all night all the while questioning whether youre sleeping in someone elses used sheets!

Published on 11 Aug 2023

Reed
family with young children
10.0
Exceptional
Exceptional
Super clean, nice hot shower snd the staff were helpful and attentive to our needs!

Published on 21 Jul 2023

Gremillion
group
9.0
Superb
enjoyed our stay... mattress too firm for us... felt safe on the property
did not eat...too pricey

Published on 17 Jul 2023

Jason
young couple
5.0
Passable
Passable
Location
Outdated rooms and the bathroom showers are terrible. Breakfast very overpriced

Published on 16 Jul 2023

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