Hilton Garden Inn El Paso Airport, El Paso

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, First aid kit available.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Kid meals, Outdoor furniture, BBQ facilities, Room service, Restaurant, Bar.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Picnic area, Sun terrace, Shared lounge/TV area.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Sun umbrellas, Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs.
Transport	Airport shuttle, Accessible parking, Airport pick up, Airport shuttle (free), Airport drop off.
Shops	Minimarket on site.

Guest Ratings For This Property

8.4

Based on 123 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.9

Value For Money

7.9

Facilities

8.8

Reviewers Mention About Hilton Garden Inn El Paso Airport

Overall, the reviews for Hilton Garden Inn El Paso Airport are positive. Guests appreciate the nice rooms and cleanliness of the hotel. The hotel is pet-friendly and has a decent dog relief area. Som (Read More)e guests mention minor issues like a bathroom door not closing properly. One reviewer had a negative experience with a bartender and has stopped eating at the hotel restaurant. However, most guests are impressed with the quality of service and consider the hotel to be a model Hilton. The parking can be a little challenging but the hotel offers satisfactory accommodations at a good price.

Guest Reviews

Mohammed

review category business travellers

3.0

Poor

Lousy place

Clean room

They advertised as Room Service thats why I booked here. After 6 days of continuous trecking, I was extremely tired and didnt want to leave the room and just relax. They didnt even have a bottle of water in room. When asked they said i have to buy it. I told them to send it to my room and they refused. The restaurant took my order for dinner and then told me to come down to pick it up. The front desk didnt pick up call for atleast 2 hours. I then called the hotel number from my cell phone and then they picked up. Lousy place and false advertising !

Published on 01 Jan 2024

Carla

young couple

6.0

Pleasant

Location was good and felt safe.

During our stay there was some A/C issues and it was very warm in the hallway. Some issue with ours as well but they got it fixed.

Published on 07 Aug 2023

Armida

family with young children

5.0

Passable

Friendly staff and clean room

No conditioner, shampoo enough for one person, night light on restroom didn't work, restroom lights flickering restroom room door wouldn't stay open halfway it would go all the way open and hit the room door hard. No view room 215 we pay 200+ per night and had all this problems. I feel they give me the worst room like if I got there with no reservations and pay less then 100. We like this hotel have been using it a few times but this trip I feel we got charge alot for the room.

Published on 26 Jul 2023

Marie

family with young children

10.0

Exceptional

it was excellent I recommend it

everything friendly staff clean rooms

Published on 31 May 2023

Raquel

solo traveller

6.0

Pleasant

The bed was broken and we had no water big disappointment

Published on 04 Apr 2023

Beth

young couple

9.0

Superb

will stay here again

excellent restaurant right on site staff very accommodating

Published on 24 Mar 2023

Tamie

young couple

8.0

Very good

great for a one night stay

the restaurant and breakfast

over use if air and carpet fresheners. almost suffocating and extremely irritating.

Published on 14 Mar 2023

Tamie

young couple

10.0

Exceptional

our go to hotel while traveling.

clean, excellent staff and the on site restaurant was amazing.

Published on 07 Mar 2023

Anderson

young couple

5.0

Passable

Will use other than Hilton brand

centrally located

Bed stiff, needs a foam top, pillows too firm, sink did not drain, few others in lobby or corridors, free internet required personal info to register (used our own hotspot), no safe in room, no free breakfast, got ill from buffet dinner. Except for personal commode and TV, seemed more like camping.

Published on 13 Feb 2023