Grey Street Hotel, Durham | Photos, Reviews & Deals @Holidify

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All Facilities for Grey Street Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Pet basket, Non-smoking rooms, Lift, Allergy-free room, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Outdoor furniture, Room service, Restaurant, Bar.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Mobile app for room service, Cashless payment available.
General	Pets allowed, WiFi available in all areas.
Pool and wellness	Facial treatments, Head massage, Foot massage, Pedicure, Manicure, Make up services, Massage, Spa and wellness centre, Back massage, Body wrap, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Beauty Services, Couples massage, Hand massage, Spa/wellness packages, Neck massage, Body treatments.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.5

Based on 4100 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.7

Facilities

8.6

Reviewers Mention About Grey Street Hotel

The Durham Hotel in downtown Durham is praised for its modern luxury, mid-century charm, and exceptional service, making it a popular choice for weddings. With stylish decor, breathtaking views, and (Read More)a rooftop offering unique skyline views, it is recommended for couples seeking an elegant wedding experience. Guests also highlighted the welcoming staff, comfortable rooms, delicious food, and nearby dining options, though some nearby establishments are closed until Wednesday.

Guest Reviews

Paul

review category business travellers

9.0

Superb

This hotel is superb value and central location is ideal for small or large groups

The bar and cocktails were excellent

Published on 04 Jan 2024

Peter

group

1.0

Bad

Ok

Staff were helpful

I know I was informed the elevator was down. The bar was closed. Also my friend lost a family member and I wasnt in a good place. I asked to stay longer I didnt get an empathetic response to this.

Published on 03 Jan 2024

Matthew

young couple

8.0

Very good

The hotel location was great, it is very central and within walking distance of the Quayside, Central Station and Eldon Square - lots of bars, restaurants and cafes on Grey Street. The rooms were clean and well laid out with nice decor. The hotel has great facilities and the breakfast was very good, although it has to be paid for. The staff were friendly and helpful.

The location is very noisy. It is in the middle of Newcastle and next to bars and restaurants. I stayed on New Year's Eve, so it might have been noisier than usual, but it was still lively. The bed was quite small, only a Queen Size in the double room.

Published on 03 Jan 2024

Caroline

young couple

10.0

Exceptional

We would return a third time - the location, decor & comfort

Convenient & friendly. Well appointed, great service & good food

Published on 02 Jan 2024

Leigh-ann

young couple

7.0

Good

Great central location in a beautiful building for a few

Central location

Published on 02 Jan 2024

Lisa

young couple

8.0

Very good

Loved it

The welcome, the bar/restaurant, room and staff. Location also.

Walls seemed fairly thin and being on first floor at front of hotel you can hear all of the noise from the bar terrace beneath and all the street noise. Some ear defenders in the room would have been a nice addition

Published on 02 Jan 2024

Alisha

young couple

8.0

Very good

Excellent location right in the city centre so much to do around the are would definitely stay here again in the near fu

Very modern really nice interior and clean

Noise levels from window but could have been worse.

Published on 01 Jan 2024

Claire

with friends

10.0

Exceptional

New Years Eve celebration!

Beautiful hotel, nice and clean. Comfy beds. Perfect location

N/A

Published on 01 Jan 2024

William

young couple

8.0

Very good

Lovely place excellent breakfast.

The lift was out of order!

Published on 01 Jan 2024

Agnes

family with young children

8.0

Very good

Festive stay to visit family and for Theatre Royal Pantomime.

Lovely friendly staff, great location for the Theatre Royal (we went to the Pantomime). Stunning decor throughout, so picturesque and on trend! Plus, delicious choices and well presented food at breakfast.

Lift broke, couldn't be helped but one of our guests has knee/mobility issues so all the stairs (and also within the rooms too) was an issue for her. If heated towel rails in bathrooms deliberately don't work please add a sign to tell guests. More attention to detail is needed with the polishing/dusting and maintenance for a 4 star hotel. Our bathroom sink was cracked and the mirror had blemishes where it was attached to the wall. Bedroom furniture was definitely not polished or dusted.

Published on 31 Dec 2023