Embassy Suites by Hilton Dorado del Mar Beach Resort, Puerto Rico, Usa

Top Facilities

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bar

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Location & Nearby Places

43.2 Km from city center

201 Dorado Del Mar Boulevard

15 Nearby Attractions

Rio Camuy Cave Park

12.4 km

Las Delicias

14.5 km

Castillo San Felipe del Morro

16.2 km

Faro del Castillo San Felipe del Morro

16.2 km

Sitio Historico de San Juan

16.4 km

Casa Blanca Museum

16.4 km

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All Facilities for Embassy Suites by Hilton Dorado del Mar Beach Resort

Category	Facilities
Activities	Happy hour, Live music/performance, Bowling, Live sport events (broadcast), Beach, Movie nights, Golf course (within 3 km), Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Visual aids: Braille, Facilities for disabled guests, Lower bathroom sink, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Room Amenities	Air conditioning, Shallow end, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Vending machine (drinks), Restaurant, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Common areas	Picnic area.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, ATM/cash machine on site, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Pets allowed, Parking, Paid WiFi, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Massage, Kids' pool, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Couples massage, Pool with view, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Massage chair, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Car hire, Parking garage.

Guest Ratings For This Property

7.6

Based on 1375 Reviews

100% verified reviews

Comfort

8.1

Cleanliness

8.0

Value For Money

7.1

Facilities

7.8

Reviewers Mention About Embassy Suites by Hilton Dorado del Mar Beach Resort

Mixed feelings about the resort. Great presentation, landscape, and lobby. Employees are friendly and welcoming. Some power flickering, but hotel made up for inconvenience. Rooms poorly maintained wi (Read More)th rust and dated fixtures. Air conditioner causes water damage and odor. Noise from neighboring rooms. Nearby casino and restaurants. Gated entrance feels safe. Good food and drinks. Friendly staff, especially at front desk. Spacious rooms with balconies. Gated community offers safety. Close proximity to shopping plaza. Some outdated rooms, but overall a great place to stay. Beautiful hotel with clean and tidy facilities. Fun New Year's Eve party. Private beach and clean pools. Friendly and accommodating staff. Dated rooms, but overall a great experience. Close to restaurants and accessible beaches. Gated community ensures safety. Good food and drinks. Snacks at evening reception were disappointing. Lovely resort with great outdoor amenities. Would love to return. Excellent pool, beach, bar, and food. Poor service answering calls and finding entrance. Hotel was lovely with fun pool and happy hour. Decent hotel food, but beach needs cleaning. Standard rooms but Puerto Rican atmosphere. Lack of advertising for on-site activities.

Guest Reviews

Sandra

young couple

6.0

Pleasant

facilities

we came in after checkin, it was after 5 pm and our room wasnt ready yet and had to wait for another

Published on 03 Jan 2024

Tamela

family with young children

7.0

Good

Amazing breakfast! Beautiful lobby! Loved being right on the beach. Grateful for a workout room and awesome breakfast. Super nice staff at every encounter!

Workout room didn't have cups for water available. Our handle on the bathroom broke (but was fixed quickly). The TV in our bedroom shorted out (also fixed quickly). The couch sofa was usable, but it was broken and slanted. It just needs to be updated. It would be nice if they scraped the seaweed off the beach too.

Published on 27 Dec 2023

Roberto

family with young children

7.0

Good

The staff is supper friendly. The facilities are fantastic. The climate was incredible. The rooms are super spacious and comfortable.

The room was surface cleaned but very dusty. We would start coughing every time we were in the room. Curtains need cleaning and the rug and air conditioner smelled musky when it wasn't super cold.

Published on 14 Dec 2023

Robert

family with young children

7.0

Good

I would definitely stay there again because of the beautiful surroundings.

Breakfast options were excellent. Staff very courteous and helpful. Pool and beach front were great. Gym and equipment were fabulous.

The rooms are extremely outdated. Mattresses very uncomfortable. If you get too close to edge, you can fall off. Bathrooms rusty and old. Very disappointed with dinner menu and taste of the foods.Definitely not puertorrican worthy.

Published on 11 Dec 2023

Anonymous

family with young children

4.0

Disappointing

It could have been better.

Location, atmosphere

We asked for housekeeping because all our sheets were wet due to a child accident, when we came back that night from being out all day no one had come to our room despite telling from desk that morning. We had to use the same sheets I cleaned and hung up to dry that morning. For the amount of money we spent, 4 rooms total as well, we expected more. The next morning I asked for a manager and was told they didnt have a manager in that morning. No one contacted me and when I went again to the front desk that evening all she did was say you could have called the front desk at that time and we would have brought up clean sheets.

(Read More)

Published on 02 Dec 2023

Lynn

family with young children

6.0

Pleasant

Meh. Kids had fun.

Breakfast was great. Beautiful views. Kids had a great time at the pool.

Elevators were sporadically working/not working. The beach was a bit trashy Sunday morning but then Monday saw someone cleaning it. Had to call the desk twice for toilet paper. Limited food options . The food was mediocre at best and very expensive. I would expect real cheese and fresh chicken not cheese whiz and what seemed like Purdue prepackaged strips on the nachos. We all had sore/dry throats every morning (maybe they need to clean the vents!). The game room was out of service. Expect to be very overcharged for little incidentals like sunblock.

Published on 29 Nov 2023

Laura

young couple

6.0

Pleasant

Hotel at one time mustve been a great place but not anymore; was not worth the price we paid

The breakfast was great. Simone was there to make personal omelets. The location was right on the beach

The entire hotel is in dire need of renovations. The ceiling was leaking in multiple locations; storys had many holes; and rust on fixtures are just a few examples

Published on 18 Nov 2023

Kitty

family with young children

1.0

Bad

Lousy and Unacceptable !

The pool area was more comfortable to sit at than anywhere inside because it was VERY cold and WET-inside the rooms and everywhere in the hotel. Was unable to sleep due to the mugginess and mold making me cough all the time! We asked for a room change hoping maybe it was just our side of the building but they were unable to move us. If you paid me thousands of dollars, I would never stay there again!! Horrible horrible place!

See above. Wiped down the remotes and knobs and faucet as soon as I got in the room- wipes were black!! Basically disliked everything ! We want others to know so they will not get sick from the moldy rooms!

Published on 12 Nov 2023

Chiyako

family with young children

5.0

Passable

It was nice.

The property was beautiful, but the rooms were subpar.

The property was beautiful, but the rooms were subpar. We had to call for toilet paper and towels. The room also smelled closed up.

Published on 09 Nov 2023

Madeline

family with young children

8.0

Very good

The staff was professional, accommodating, and friendly. The pool is impressive and it had beach access. The lobby area was nice. The view from our balcony was beautiful. The property itself was great.

The room was very dated and didn't seem to match the beautiful grounds. I was disappointed when I walked in and further let down as it smelled damp and moldy.

Published on 08 Nov 2023