Eldorado Resort Casino at THE ROW, Reno

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All Facilities for Eldorado Resort Casino at THE ROW

Category	Facilities
Activities	Happy hour, Live sport events (broadcast), Live music/performance, Golf course (within 3 km), Stand-up comedy, Fishing, Pub crawls, Skiing, Ski school, Hiking, Ski storage.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Auditory guidance, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Shallow end, Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Special diet menus (on request), Vending machine (snacks), Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk, Currency exchange, Invoice provided.
General	Parking on site, Free parking, Parking.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Evening entertainment, Nightclub/DJ, Casino.
Transport	Airport shuttle, Accessible parking, Car hire, Electric vehicle charging station, Airport pick up, Airport shuttle (free), Airport drop off, Parking garage.
Pool and wellness	Swimming pool, Outdoor pool, Pool bar, Swimming Pool, Fitness centre, Pool with view, Sun loungers or beach chairs, Fence around pool, Outdoor pool (seasonal), Fitness.
Shops	Minimarket on site.

Guest Ratings For This Property

7.5

Based on 2146 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

8.1

Value For Money

7.3

Facilities

7.7

Reviewers Mention About Eldorado Resort Casino at THE ROW

One guest had a great experience thanks to the helpful manager who fixed a booking issue and provided a beautiful suite. Another guest loved the fountains and recommended trying the restaurants. A lo (Read More)cal visitor appreciated that the casino is open 24/7 and praised the gaming floor and attentive employees. The front desk assistant was praised for excellent service. However, there were some issues with hot water and early dining closure. The beds were comfortable, but the facilities could use an update. The location is near the Reno sign.

Guest Reviews

Roswitha

young couple

7.0

Good

The room was amazing.

My cup was stolen

Published on 03 Jan 2024

Phillip

group

5.0

Passable

Not that good

I didn't eat my breakfast over there.

The staff always make a mistake. My room was 824 he wrote 842 on the key bag. I got down to fix it. The staff had to let my wife came because the room belonged her name. Actually I booked all the rooms and prepay my credit card.

Published on 02 Jan 2024

Syzanne

young couple

9.0

Superb

More then expected

The hotel is very nice. I was concerned because I paid for a upgrade and when they upgraded me they changed my room to a smoking from the non smoking that I had made. When I called they would not change it back and they informed booking.com that they would cg a 80 dollar fee to change. So I kept it with the smoking. However when I cked in the wonderful lady at the desk gave me a non smoking room for no extra charge. She also honored my request and got me a room by an elevator and less walking distance with my bad knee. Everything was great after that. I have stayed here in the past and I will stay here again.

(Read More)

There was nothing I didn't like

Published on 31 Dec 2023

Yaroslav

solo traveller

8.0

Very good

Fancy, pricey, but nice!

I missed the breakfast. But having experience to do so, this time I was prepared - I bought food in advance in the nearest food shop. Prices were decent, and selection wide. Thanks.

I'd suggest more flexible payments plans for playing in the casinos . Right now plenty of them are available on TV platforms (Roku, Fire TV, TiVo, Android). Would be nice if you and we ( the customers of yours), at least start talking about it.

Published on 30 Dec 2023

Jennifer

young couple

7.0

Good

Good value for a couple that needs two beds!

Beds were comfy, good view, easy access to casinos and midtown. Loved the bathtub! Room was clean.

Published on 29 Dec 2023

James

young couple

3.0

Poor

the hotel was convenient to the casinos

bed, clean

Had to change rooms due to the bath tub and shower did not work in the first room.

Published on 26 Dec 2023

Paul

solo traveller

7.0

Good

Decent

I liked the friendliness of the cleaning staff.

I didn't like checking in with a machine and not a person.

Published on 21 Dec 2023

Linda

family with young children

5.0

Passable

We chose the Eldorado as it was close to a wedding venue that we were going to.

The temperature of the room was hard to control.

Published on 17 Dec 2023

Karina

young couple

4.0

Disappointing

The view

The bathroom link had a leakage

Published on 16 Dec 2023

Igor

review category business travellers

9.0

Superb

Good value for the amenities, cleanliness and location.

Good Value for the amenities and location within Reno. Walking distance from Truckee River Walk. Dining options on site are way too pricey for what the property is.

The waiters, food servers and bartenders, I came across, are not personable and lack people skills. The vibe they give off is that they do not want to be there. Eldorado coffee company prices are ridiculously high and $4 for a medium regular brew cup of coffee and $8 for a medium parfait cup. not including tip LOL

Published on 15 Dec 2023