DoubleTree by Hilton Turin Lingotto, Turin

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All Facilities for DoubleTree by Hilton Turin Lingotto

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Pet basket, Non-smoking rooms, Lift, Soundproof rooms, Allergy-free room, Family rooms, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Paid WiFi, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Babysitting/child services.
Transport	Accessible parking, Electric vehicle charging station.
Pool and wellness	Fitness centre, Fitness.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

8.8

Based on 2976 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.5

Facilities

9.0

Reviewers Mention About DoubleTree by Hilton Turin Lingotto

The DoubleTree by Hilton Turin Lingotto receives mixed reviews. Some guests experienced issues with their reservation but were eventually accommodated without problems. They found the room decent but (Read More) complained about the stuffy air and faulty AC. The hotel's location was not ideal, but it was convenient for those with a car. On the other hand, other guests highly recommended the hotel, praising its service, breakfast, and location near the metro. They enjoyed the clean and spacious rooms, although some had personal preferences regarding the decor. The hotel's unique setting in a former car factory impressed guests, who appreciated the tastefully designed interiors and the fusion of old and new elements. The exceptional service by the friendly staff stood out. However, one guest had a negative experience with the breakfast, finding it poor.

Guest Reviews

Bart

young couple

9.0

Superb

Nice modern, clean hotel with really high ceilings.

Published on 04 Jan 2024

Berislav

group

1.0

Bad

My next visit to Turin planed in Nov. 2024 will for sure not be in DoubleTree by Hilton Turin.

I booked 2 King rooms for single use on Aug. 3rd 2023 for the period of 4 days, from Nov 16th to 20th 2023. and for the total price of 3.660 . Upon arrival at the reception we received the keys of the rooms which did not correspond to the booked rooms specification at all . After we noticed the mistake we went to the reception again where we were explained that they can not change the room as they full and there is no other empty room!!!!! The rooms we got were without bidet, without walk-in shower, the bed was not a king bed but 2 single beds and both rooms were for handicapped people!!! The change of the rooms, as explained later, happened because the guests staying in our rooms wanted to prolong their stay for one more day!!!!! Furthermore the WiFi connection is less then poor. I complained in written by email to the front office manager (Catarina Manfredi), but without any response to my complain. In my email I attached the screenshots of WIFI speed test that shows 3,77 Mbps in download and 4,76 Mbps in upload. For medical reasons I had to do my therapeutic video workouts every day, what was practically impossible, as video stopped at least once per minute, for 20-30 seconds. We were the guests in the same hotel in Nov. 2022 (also during Nitto ATP finals) and noticed that the breakfast choice and quality went down (salmon portions were for kids, pineapple and avocado were overripe....). The temperature in breakfast area was between 18 to 19 degrees Celsius.... On our invoice, first there was no compensation foreseen (although it was promised in a phone call) and after my complain that the room price has to be reduced, the price reduction of 15% was made, what is probably (I did not check) the price of the poor rooms they put us in !!!!

(Read More)

Published on 22 Nov 2023

Chris

young couple

10.0

Exceptional

Would definately stay at the Double Tree Hilton Lingoto again

One of the best hotels we have stayed at.

Published on 21 Nov 2023

Marco

review category business travellers

9.0

Superb

very very good stay

just perfect

the carpet in my room

Published on 16 Nov 2023

Alexander

review category business travellers

8.0

Very good

ok but could be better

professional staff good breakfast well located if you come for lingotto

bathroom not very clean parking not secured no early checkin possible very slow wifi noisy room as the rooms are poorly isolated

Published on 06 Nov 2023

Trevvor

group

9.0

Superb

Excellent

Nothing all good

Published on 23 Oct 2023

Ciprian

young couple

6.0

Pleasant

The hotel is nice, decent size parking. We did not eat at the hotel, only slept for 2 nights.

The room was dirty. The chair had stains on it. There were also stains on the floor. Due to the fact that we stayed only 2 nights, we did not request another room update - the hotel was fully booked anyhow.

Published on 13 Oct 2023