Unfortunately, everything else.
The rooms were a mess. Pillows had blood and lipstick stains, found hairs in the bed, and there were dead bugs in the drawers. The shower was a nightmare, clogged and flipping between freezing and scalding. The walls looked like they hadn't been cleaned in ages.
Even the restaurant was a letdown. Tables were always dirty. We watched the staff just flip the linens over to hide stains instead of changing them. Unbelievable.
To add to the disappointment, we were confirmed by message until days before our arrival that there would be an operative spa part of the hotel's name itself. Yet, when we arrived, we learned there was no spa at all.
Worst part? The noise. Some ventilation machine was going all night, making it impossible to get any sleep.
And the staff? A total disaster. Not only clueless but also rude. Bringing up these issues, especially while traveling with my elderly parents, resulted in a very unpleasant experience. Their lack of respect and empathy made us feel extremely uncomfortable. After an exhausting discussion, they did amend some of the issues, but it was too little too late. They even promised us a refund for this disaster, gave us a signed paper confirming it, but then went silent. Despite multiple attempts to contact them, they never issued the refund. Completely unacceptable.
Hope this review gets the hotel to clean up its act literally and figuratively.
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