Crowne Plaza Chester, an IHG Hotel, Chester

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All Facilities for Crowne Plaza Chester, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Visual aids: Braille, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Lower bathroom sink, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Kid meals, BBQ facilities, Restaurant, Breakfast in the room, Packed lunches, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Daily housekeeping, Dry cleaning.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered.
Common areas	Shared lounge/TV area.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Luggage storage, 24-hour front desk, Currency exchange.
General	Private parking, Parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Swimming pool, Foot massage, Massage, Swimming Pool, Fitness centre, Beauty Services, Fitness classes, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Spa lounge/relaxation area, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Electric vehicle charging station.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.3

Based on 6904 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.8

Facilities

8.6

Reviewers Mention About Crowne Plaza Chester, an IHG Hotel

Guests at Crowne Plaza Chester praised the friendly and attentive staff, with particular mention of Tayene and Maria. The rooms were clean and comfortable, although one guest noted the need for redec (Read More)orating in one room. The location was ideal for exploring the city, with easy access to shops and historic sites. Some guests found the pricing at the bar to be on the higher side but overall recommended the hotel for its cleanliness and service.

Guest Reviews

Tyson

family with young children

5.0

Passable

Childrens restrictions on the pool. We weren't told and had a very disappointed 2 year old. Booked the hotel because of the pool. Didn't get to use it.

Published on 05 Jan 2024

Derek

family with young children

9.0

Superb

Car parking was poor and hotel charging for the parking

location and breakfast

Published on 04 Jan 2024

Emily

young couple

9.0

Superb

Came as a birthday treat for my partners birthday, will absolutely return again. All staff were fantastic, special thank

The property was stunning, beautiful design and decor.

The only thing to be improved was the hairdryer in the room we stayed in was broken, was in room 142.

Published on 04 Jan 2024

Toni

family with young children

10.0

Exceptional

Absolutely perfect

Everything the staff were so friendly the room was lovely clean and comfy and the breakfast was by far the best we have had.

Published on 03 Jan 2024

Naser

family with young children

2.0

Very poor

Staff were great & helpful

The swimming pool we were told we can't be in there for more than 1hr when its busy. This wasn't highlighted anywhere before booking very disappointed. We was going to book this place regularly but won't be going ahead now will look elsewhere unless something changes in favour!

Published on 03 Jan 2024

Tina

family with young children

10.0

Exceptional

The hotel is lovely and big the rooms are spotless, the staff are so friendly The spa facilities are excellent, the food is delicious, the bar area is lovely and big

Everything was brilliant

Published on 03 Jan 2024

Jonathan

young couple

9.0

Superb

Enjoyable break in excellent location

Great location and easy to find. Car parking next door. Room was spotless and bed great. Pool and sauna a nice relax. Breakfast was very good.

Draft beer in the bar wasn't great. Tried two different types (took first one back) but both tasted of chemicals/detergent. Not sure if it was the glasses or the pipes? Steam room had a strange plastic smell so couldn't stay in there too long.

Published on 03 Jan 2024