Crabwall Manor & Spa - BW Signature Collection, Chester

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Pet basket, Non-smoking rooms, Designated smoking area, Family rooms, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Bathroom	Sauna.
Room Amenities	Heated pool, Heating.
Food & Drink	Breakfast in the room, Kid meals, Outdoor furniture, Room service, Restaurant, Bar.
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Picnic area, Sun terrace, Garden.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking.
Pool and wellness	Facial treatments, Spa facilities, Hot tub/Jacuzzi, Steam room, Swimming pool, Pedicure, Manicure, Massage, Spa and wellness centre, Body wrap, Swimming Pool, Fitness centre, Body scrub, Waxing services, Indoor pool, Beauty Services, Fitness/spa locker rooms, Fitness classes, Sun loungers or beach chairs, Indoor pool (all year), Body treatments, Yoga classes, Fitness.
Transport	Accessible parking.
Outdoor & View	Terrace.

Guest Ratings For This Property

7.5

Based on 3460 Reviews

100% verified reviews

Comfort

8.1

Cleanliness

8.0

Value For Money

7.5

Facilities

7.9

Reviewers Mention About Crabwall Manor & Spa - BW Signature Collection

Guests enjoyed their experience at Crabwall Manor & Spa, praising the pleasant staff and clean facilities. One guest's wife specifically praised her massage therapist, mentioning Lucy's healing hands (Read More). Another guest raved about staying in a master suite, complimenting the spacious sitting area, bedroom, and bathroom. The only complaint was that the terrace bar was cold. Overall, both guests highly recommend the hotel for a luxurious stay.

Guest Reviews

Stephen

young couple

9.0

Superb

Great spa facilities, breakfast and evening meal were also excellent. Only a short bus/taxi ride into Chester.

Published on 03 Jan 2024

Jane

solo traveller

8.0

Very good

Lovely Hotel to Chill

The atmosphere was very welcoming and relaxing. The food was tasty and well presented when I asked for room service. My room was comfortable and quiet as it was on the top floor with just one other room on the same landing. The grounds were gorgeous and the original part of the manor house was very attractive from the outside.

I think that the food, especially the bar meals, were quite expensive.

Published on 02 Jan 2024

Susannah

young couple

9.0

Superb

Great

Nil

Published on 02 Jan 2024

Grace

young couple

4.0

Disappointing

Lovely hotel, needs a bit of TLC

Staff were friendly, breakfast was good

Paid extra for a Junior Suite, the room was very dated. The roof had mould on it and the paper was peeling away. Cobwebs on the windows / doors.

Published on 02 Jan 2024

Oliver

young couple

3.0

Poor

Wouldnt go back

Dirty plates outside the room upon checking in, blind broke in bathroom

Published on 02 Jan 2024

Maryam

young couple

5.0

Passable

Im not sure since its been taken iver by Best Western but not the best stay weve had here.

We have stayed in this hotel for the past 6 years everytime we visit Chester. Its a great location and lovely area.

This was the first time we felt meh with the stay. The bath tap didnt work, the tv didnt have BBC to watch NYE fireworks, it also showed options for casting your device but didnt work. Also the hotel bar was shut due to a wedding and for NYE i think thats very poor. We should have been told about this when booking.

Published on 02 Jan 2024

Lauren

young couple

10.0

Exceptional

Amazing

The room was massive and the spa was amazing

Published on 02 Jan 2024

Charlotte

young couple

7.0

Good

Was good first stay, would stay agen

Good first stay room bit cold poor lighing in room. Bit dirty hairs in shower and bed not made tidy idealy needed big mirrior in room also

Published on 01 Jan 2024

Denise

family with young children

8.0

Very good

Lovely pool and good gym. Nice restaurant with good food. Great breakfast.

No mugs in our room for drinks. Had to ask twice at reception before they arrived. The shower was only a trickle.Disappointing. We weren't informed that the spa was opening later on New Years Eve. Information in the room said 7am Sundays. When we complained at Reception we were told it's always 9am on Sundays, which was clearly untrue. Breakfast finished at 10 am, so very little time to use the facilities before breakfast. Just wish we'd known in advance.

Published on 01 Jan 2024