Candlewood Suites Polaris, an IHG Hotel, Columbus

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All Facilities for Candlewood Suites Polaris, an IHG Hotel

Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Higher level toilet, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Heating.
Food & Drink	Outdoor furniture, BBQ facilities.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Ironing service, Laundry.
Services & Extras	Key card access.
Common areas	Picnic area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Transport	Accessible parking.
Shops	Minimarket on site.

Guest Ratings For This Property

7.2

Based on 662 Reviews

100% verified reviews

Comfort

7.8

Cleanliness

7.7

Value For Money

7.7

Facilities

7.6

Reviewers Mention About Candlewood Suites Polaris, an IHG Hotel

The Candlewood Suites Polaris is praised for its cleanliness and attentive staff. The property is well-maintained, with clean hallways, elevators, and stairs. Guests appreciate the free laundromat an (Read More)d the quiet atmosphere. The one-bedroom suite is described as being like a small apartment. The front desk staff is friendly and accommodating, although some housekeeping staff lack English skills. Overall, the staff receives high praise for their excellent attitudes and excellent service. Visitors also appreciate the kindness and patience shown to elderly guests.

Guest Reviews

Destinee

young couple

1.0

Bad

Nothing

Everything rude front desk

Published on 01 Jan 2024

Adam

review category business travellers

1.0

Bad

Manager was rude

Published on 01 Jan 2024

Rita

solo traveller

10.0

Exceptional

Excellent

It was convenient to restaurants in walking distance and the stay was relaxing.

Everything and everyone was exceptional

Published on 01 Jan 2024

Savannah

young couple

10.0

Exceptional

It was nice

Kitchenet

N/a

Published on 31 Dec 2023

Whitney

solo traveller

1.0

Bad

It was horrible

Nothing

Everything

Published on 15 Dec 2023

Joetta

solo traveller

8.0

Very good

Pretty darn good.

The quiet.

The TV kept changing volume on its own and not just during commercials.

Published on 28 Nov 2023

Roychowdhury

solo traveller

8.0

Very good

Room was clean, Bed was big, you can change and get a new towel is you want

Cooking utensils. cook ware were less

Published on 24 Nov 2023

Shanita

young couple

10.0

Exceptional

Wonderful

I Absolutely Love The Location, Rate, Cleanliness, Staff.....Etc. It Was Great Experience.

N/A

Published on 16 Nov 2023

Lori

solo traveller

9.0

Superb

Clean

Noises

Published on 02 Nov 2023

Marie

family with young children

1.0

Bad

Nothing. Couldn't even get my room . Shaking my head drove over thirty minutes to be told I couldn't even check in because of my card. Which was the same card I booked with

The staff. How I was treated how staff made me feel. No accomodations for my time wasted and for me feeling embarrassed for this mishap of their faults . Shame on you guys

Published on 01 Nov 2023