Best Western Plus Chena River Lodge, Fairbanks

Top Facilities

parking

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

All Facilities for Best Western Plus Chena River Lodge

Category	Facilities
Activities	Canoeing, Fishing, Cycling, Hiking.
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Heating.
Food & Drink	Kid-friendly buffet, Vending machine (snacks), Vending machine (drinks).
Safety & security	Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available.
Transport	Accessible parking, Electric vehicle charging station.
Pool and wellness	Fitness centre, Fitness.

Guest Ratings For This Property

7.4

Based on 205 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

7.7

Value For Money

7.5

Facilities

7.6

Reviewers Mention About Best Western Plus Chena River Lodge

The Best Western Plus Chena River Lodge received positive reviews for its incredibly nice customer service, clean and comfortable rooms, and hot breakfast options. Guests appreciated the helpfulness (Read More)of the staff, especially in times of emergency. The hotel is close to the airport and offers basic amenities such as microwaves and refrigerators. Some guests mentioned minor issues with noise and the toilet, but overall the stay was enjoyable.

Guest Reviews

Stephany

group

6.0

Pleasant

free juice and warm drinks such as coffee, tea and hot chocolate were available 24/7

they didnt provide shuttle service after Dec 15 but this was not communicated to us and were stranded at the airport at 12am for an hour waiting for a taxi

Published on 01 Jan 2024

Vanessa

young couple

8.0

Very good

I enjoy staying at best western everytime I can get a chance.

Location was great, breakfast was great. A sandwich stand or small concession stand would be very convenient.

I got mixed up between the 2 locations and that was inconvenient because it is very hard to get a cab.

Published on 26 Dec 2023

James

review category business travellers

9.0

Superb

Convenient location.

I did not used the wifi and breakfast. The computer by the front desk is slow the cache need to be emptied out. Everything else was good. The lady at the front desk was nice and helpful. Thank you to her.

Published on 04 Dec 2023

Hollye

young couple

10.0

Exceptional

The bed was super comfortable !

Published on 28 Sep 2023

Aubrery

young couple

10.0

Exceptional

Loved my stay will stay there from now on!

It was very clean and the staff was awesome!!

Published on 26 Sep 2023

Jaslow

group

10.0

Exceptional

Excellent

Staff went out of their way to help us with unique requests

Published on 25 Sep 2023

Anonymous

family with young children

10.0

Exceptional

Im very glad you had accommodations for this Football Mommas 1st Ever trip to Fairbanks

The place was nice and accommodating on check in after my sons high school football games. But the older gentleman working breakfast REALLY MADE MY WHOLE DAY. He was friendly, talkative and turned on the football game over morning coffee!!

Someone breaking into a truck and destroying a Guys property. Seemed like the suspect was a known addict. However Best Western DID get 3 State Troopers on site with in minutes of the incident.

Published on 14 Sep 2023

Wendy

family with young children

2.0

Very poor

Gross.

Location was OK. Close to major highways.

Room was not clean. The sheets on the beds were both dirty - visible debris in one bed. When we asked to be moved to a different room we were told there were no other rooms available (interesting since the parking lot was far from full). Then the front desk agent, rather than affirmatively stating she would get the new sheets, asking do you want me to change the sheets? Really? She never apologized for the state of the room and was clearly upset that we wanted to sleep on sheets that were clean. Also, there were hairs in the tub in the bathroom when we got there and no insulation in the rooms - conversations of other guests in the hallway in a normal speaking voice were clearly heard in the room. For over $400 per night, this was simply not acceptable. Would not stay there again.

(Read More)

Published on 17 Aug 2023