Best Western Heronston Hotel & Spa, Cardiff

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All Facilities for Best Western Premier Heronston Hotel & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet basket, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Heated pool, Heating, Shallow end, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Common areas	Shared lounge/TV area, Garden.
Reception services	Express check-in/check-out, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Private parking, Pets allowed, Free parking, Parking, Parking on site.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Steam room, Swimming pool, Foot massage, Make up services, Massage, Swimming Pool, Fitness centre, Beauty Services, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pedicure, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Electric vehicle charging station.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

7.5

Based on 1306 Reviews

100% verified reviews

Comfort

8.2

Cleanliness

8.2

Value For Money

7.5

Facilities

7.8

Reviewers Mention About Best Western Premier Heronston Hotel & Spa

The Best Western Heronston Hotel & Spa is highly praised for its proximity, excellent services, reasonable room prices, quality food, and clean rooms. Repeat stays are likely, with one guest mentioni (Read More)ng friendly front counter staff. The hotel comes recommended to locals for a pleasant stay.

Guest Reviews

Carole

with friends

10.0

Exceptional

New Year Gala

Went for New Year place not rammed to the ceiling so easy access to dance floor.Also music decent volume not blasting out.Dinner delicious

Lovely breakfast but would have been better to have warm plates for the hot breakfast which got cold as you were eating it

Published on 01 Jan 2024

Elaine

solo traveller

10.0

Exceptional

Excellent will definitely be staying again

It was been done up to an excellent standard the use of pool and not feeling rushed to check out

Nothing

Published on 31 Dec 2023

Elaine

family with young children

10.0

Exceptional

The staff were amazing

Published on 30 Dec 2023

Antonia

solo traveller

10.0

Exceptional

Had

Breakfast was great and the staff were really friendly

The panto being played on the big telly in the breakfast room was slightly annoying.

Published on 29 Dec 2023

Babs

solo traveller

9.0

Superb

Perfect location, very comfy rooms. Breakfast choice lovely

Published on 29 Dec 2023

Judy

young couple

9.0

Superb

Friendly staff in the restaurant and bar. Quality of the food.

Car park in poor state of repair

Published on 28 Dec 2023

Wendy

group

8.0

Very good

A very comfortable stay in very clean accommodation

Its a very convenient location. Nice facilities.

Its a sham that the jacuzzi doesnt work, and it was very difficult to change dates after our house move date was changed.

Published on 26 Dec 2023

Mike

young couple

8.0

Very good

Accommodation very pleasant

There was a party "Peaky Blinders" on the night we were there and unfortunately some drunks were still noisy in the corridor outside our rooms until 3.30 in the morning.Not a good night's sleep . Will check next time we book there are no parties.

Published on 11 Dec 2023

Wendy

family with young children

8.0

Very good

It will look really nice when finished. Staff are lovely

The Christmas decorations were lovely. Staff were friendly

There were lots of renovations going on We were woken up by other guests who were very loud banging doors swearing and shouting

Published on 10 Dec 2023

Kieran

young couple

8.0

Very good

Great

Lovely clean warm welcoming rooms

Been here a few times always been great and the staff are lovely and helpful however this time the pool was cold! Never normally is but would still come again :)

Published on 08 Dec 2023