Beau-Rivage Genève

I was not expecting such unprofessional and borderline trashy behavior of staff from one of Genves most prestigious hotels. It seems like the housekeeping staff specializes in theft rather than cleanliness. To begin with, my friend and I found a piece of black lingerie underneath the sink of the bathroom in our room upon arrival. The piece of clothing was forgotten by a previous guest, and was clearly ignored by the housekeeper who took care of the room (proof of their inability to properly complete their job). That is just a minor detail, since the real problem occurred when I got robbed of 3,000 US Dollars by a housekeeper. When the management found out about the missing money, they stated that they are investigating it and that they trust their housekeeping staff claiming, that housekeeping couldnt possibly do such thing. We soon learned that the situation was not being investigated whatsoever, as the management simply shifted the blame on us, claiming that we shouldve placed the money in the safe instead of the drawer (contradicting their own statement regarding trust). After a few hours of uselessly going back and forth, the concierge offered to take us to the police station. I found this to be suspicious, as the incident occurred at the hotel, which obligates the staff to call the police into the hotel (instead of suggesting we go to the station). Eventually, I had the police come into the hotel and I then filed a report. Being placed in a dirty room for CHF1200 a night and getting robbed was not what I expected. The staff members not only failed to compensate in any way, I did not hear a single apology for what had happened. I am never the one to write reviews, or, especially, involve authorities in disputes or such matters. However, this particular incident could not be resolved in a polite manner due to the staffs inability to cooperate. Therefore, it cannot be ignored. Below Ive attached parts of the police report.