Aloft Columbus, Columbus | Photos, Reviews & Deals @Holidify

About Aloft Columbus

Hotel Aloft Columbus, located in Columbus, is a modern and stylish hotel offering a range of amenities including parking, a fitness center, a business center, free WiFi, a shared lounge/TV area, and a swimming pool. The hotel provides a great location and friendly staff, making it a perfect choice for visiting Ohio State University. The rooms are top-notch, clean, and well-designed, with excellent service at the front desk. The bar offers a great atmosphere, with attentive staff and delicious drinks. Overall, Hotel Aloft Columbus provides a comfortable and enjoyable stay for anyone visiting the area.

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All Facilities for Aloft Columbus

Category	Facilities
Activities	Billiards, Happy hour, Live sport events (broadcast), Live music/performance.
Business facilities	Business centre, Meeting/banquet facilities.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Pet basket, Non-smoking rooms, Family rooms, Pet bowls.
Safety features	Staff follow all safety protocols as directed by local authorities, First aid kit available, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Air conditioning.
Food & Drink	Outdoor furniture, Wine/champagne, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning.
Common areas	Outdoor fireplace, Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	24-hour front desk.
General	Pets allowed, Parking on site, Free parking, Parking, Private parking.
Physical distancing	Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Pool and wellness	Swimming Pool, Fitness centre, Swimming pool, Indoor pool.
Transport	Car hire, Electric vehicle charging station.

Guest Ratings For This Property

8.2

Based on 304 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.8

Value For Money

8.0

Facilities

8.7

Guest Reviews

Jade

young couple

1.0

Bad

Overcharges and GM doesn't care/won't refund. Go anywhere else.

Never got a room even though I paid in advance. No manager on site to help only a teenage boy who said he was new and barely knew how to work the system. We were double charged for the room plus a $50 deposit that couldn't be accepted because the bank said "pending". Well, yes the bank will be pending for a few business days so that sounds like a lie made up to confuse the customer into believing nothing can be done. We were only able to get the general manager Gwen Mulvey on the phone, only for her to hang up in the middle of my husband calmly asking what it would take for us to get the room we paid for. Gwen was so rude and basically acted incompetent because the computer system is unreliable and charged us multiple times despite not allowing us to get a room. My theory is that they overbooked on new years eve and she didn't care, plus wasn't going to refund us. I've filed complaints with Marriot Bonvoy, which I am a member but they barely even accept complaints from "third party" bookings. Booking won't refund me until the property agrees to... Huge scam, just go somewhere else. There was gunfire all around the area anyway and other reviews said people's cars get broken into in the lot, so we dodged a bullet anyway.. No pun intended lol.. I'm from Chicago and have lived in the city 6 years and this area is worse than anywhere I've been, smh. But in all seriousness, this was the worst customer service I've gotten in my life. If I had it my way, not only would I get my money back, the GM would be replaced with someone who actually knows how to solve a problem instead of pretending it's the paying customers' fault. (We even offered cash??? It was insanity)

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Published on 02 Jan 2024

Lenard

review category business travellers

7.0

Good

Nice design, good tech

Hard to get around the hotel and get to and from room. Small room

Published on 16 Dec 2023

Leeanna

young couple

4.0

Disappointing

Our room had not been cleaned from the previous stay. The counter spaces were visibly dirty and sticky. The temperature was impossible to set, 72 was a sauna, 71 was cold air.

Published on 01 Dec 2023

Brandon

young couple

10.0

Exceptional

The staff and room were absolutely amazing.

I was billed twice, once by Booking.com and when I arrived at Aloft. I'm still unsure if it's an accident or on purpose.

Published on 19 Oct 2023

James

solo traveller

5.0

Passable

Good location and clean room

Double charged and no one answers the phone or email to resolve

Published on 19 Oct 2023

Tanisha

with friends

6.0

Pleasant

Cute but not worth the price

The design was cute

Nowhere in the building is there a city view, its down the street from a very bad area when you open the shower door to turn it on the water bounces off the door and all over the place

Published on 17 Oct 2023