Woolpack Inn, Canterbury

This property has been featured in "50 Luxury Hotels In Canterbury ".

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parking

bar

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Standard Double Room

Max 2 Adults

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Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV, as well as a quiet street view. The unit offers 1 bed.

Standard Single Room

Max 1 Adult

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Featuring free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room features a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

Standard Twin Room

Max 2 Adults

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Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The twin room offers a coffee machine, a seating area, a wardrobe, heating, as well as a flat-screen TV.

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All Facilities for Woolpack Inn

Category	Facilities
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, food, parking, wifi.
Safety features	Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Designated smoking area, Allergy-free room, Lower bathroom sink.
Accessibility	Toilet with grab rails, Entire unit located on ground floor, Lowered sink, Entire unit wheelchair accessible, Raised toilet, Shower chair, Walk-in shower.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Shower cap, Shampoo, Body soap, Conditioner, Free toiletries, Hairdryer, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Hypoallergenic, Sofa bed, Wardrobe or closet, Clothes rack, Private entrance, Hypoallergenic pillow, Seating Area, Iron, Fold-up bed, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Desk, Fan, Trash cans, Fireplace, Non-feather pillow, Cleaning products.
Food & Drink	Wine/champagne, Packed lunches, Coffee machine, Kid meals, Outdoor dining area, Electric kettle, Restaurant, Outdoor furniture, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Linen, Key access.
Media & Technology	Flat-screen TV, TV.
Common areas	Sun terrace, Garden, Picnic area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Invoice provided, Private check-in/check-out, Luggage storage, Express check-in/check-out.
Physical distancing	Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General	Pets allowed.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Outdoor & View	Terrace, Patio, View, Inner courtyard view, Quiet street view, Garden view.

About This Property

In picturesque Chilham, Woolpack Inn is surrounded by scenic Kent countryside. Just 15 minutes’ drive from Canterbury, the inn has a traditional restaurant, free Wi-Fi, free parking and a leafy terrace.

Guest Ratings For This Property

7.8

Based on 650 Reviews

100% verified reviews

Comfort

7.9

Cleanliness

7.9

Value For Money

7.7

Facilities

7.7

Guest Reviews

Elizabeth

solo traveller

8.0

Very good

A lovely place with very friendly staff.

The pub was looking beautiful and so well decorated for Christmas. The meal was lovely, and my room (18 - across the road) was warm and comfortable with a fabulous big bed. The owner was welcoming and the waitress superb. Thank you, and I will definitely return.

The bathroom could do with a little refreshing, but the owner said this was scheduled. Then it will be perfect. Breakfast was disappointing in comparison to an excellent dinner. I couldn't eat the sausage as it was so overcooked, and the bacon was very fatty.

Published on 01 Jan 2024

Natalie

young couple

9.0

Superb

Very lovely, comfortable and cozy pub hotel in a quaint village with the Wye valley on its doorstop

The room was nice and comfortable, the breakfast was excellent (as was the lady serving it) and the village location is lovely. The food in the pub is extremely good too and the staff are helpful. It was my husband's birthday and he was given a surprise pudding which was very thoughtful.

The bathroom was very small, some people will really struggle with the size of the shower (though it is nice and hot). We ate in the pub in the evening and, though the food was good, we found the service as a bit inadequate. I have fed this back directly to the hotel but I think the staff members in the pub, though friendly and willing, could do with a bit more training. We got poured the wrong drinks, our meals came without sides etc! This is a very minor point, which is probably to do with the fact that the pub was renovated a couple of months back and lots of the staff are likely new.

Published on 31 Dec 2023

Alison

young couple

8.0

Very good

Just a little more attention to detail and this could be perfect.

Location and how clean it was. Like the selection of teas and toiletries.

The smell in the room was awful. The pillows were hard as rocks. Tiles and light missing in the bathroom and the radiator was rusty.

Published on 28 Dec 2023

Mark

review category business travellers

9.0

Superb

One impromptu evening. We n8

Pleasant and helpful staff. Clean room with comfortable bed.

Slightly dated ensuite. No biscuits.

Published on 14 Dec 2023

Colin

solo traveller

10.0

Exceptional

Nothing to dislike, food was great, the staff was amazing,

There is nothing to dislike

Published on 11 Dec 2023

Andrew

review category business travellers

9.0

Superb

Great place, will definitely stay again

Lovely place, great room with luxury tea/coffee in room, very comfortable bed and breakfast was sublime

Absolutely nothing

Published on 30 Nov 2023

Emma

young couple

10.0

Exceptional

Very pleasant and friendly staff , will definitely go back again

It was done up nicely, the staff were friendly and very polite and it was conveniently placed

The room was comfy and clean, the refurbishment was very nice and it was near the station

Published on 26 Nov 2023

Michael

young couple

10.0

Exceptional

Staff, food excellent quality, fantastic value. Every other hotel could learn from this hotel

Nothing

Published on 25 Nov 2023

Michael

review category business travellers

10.0

Exceptional

Clean. Google value for money. Comfy bed.

Shower waste did not drain well.

Published on 15 Nov 2023

Sophie

young couple

7.0

Good

I'm sure it'll be lovely once it's done up

The room was simple but comfortable and we had a good night of sleep. The village is very quaint and we had a lovely pub dinner at The White Horse. The bathroom was small but had good water pressure and warm.

We were told renovations would be done by the time we came to stay but they weren't. We went to check in and felt really out of place on what was essentially a construction site. The new owner apologised and showed us to our room but kept emphasising all the ways in which it didn't meet her standards ("we scrubbed and scrubbed", "it's very dated") and how the rooms would be better once refurbished (not much use to us!). Honestly the room was fine but it did put us off from the get go. The main downside of the room: thin walls/ceilings so we could really hear upstairs, the water pipes in the shower were exposed and burnt my hand on one of them. Because of the renovations, we didn't have a cooked breakfast at the Inn, just small bits in our room. We were told we could get breakfast at the tea room in the village but that was closed for a whole week too. We know they were doing their best given their renovation works had overrun, but maybe don't have customers until it's done? Paying over 100 in those circumstances felt a bit much.

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Published on 12 Nov 2023