The Malvern, Cheltenham

This property has been featured in "50 Luxury Hotels In Cheltenham ".

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parking

bar

food

wifi

pool

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Executive Double Room

Max 2 Adults

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These spacious, air-conditioned rooms benefit from a flat-screen TV, facilities for making tea and coffee, and Malvern water. You can also enjoy full-length black-out curtains, and a hand-crafted Hypnos bed with deep-sprung pockets and Egyptian cotton linen.

Executive Twin Room

Max 2 Adults

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Category	Facilities
Business facilities	Fax/photocopying.
Others	parking, bar, wifi, pool, food.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Adult only, Facilities for disabled guests, Soundproof rooms, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Shower chair, Upper floors accessible by elevator, Accessible by lift, Lowered sink, Emergency cord in bathroom, Walk-in shower.
Bathroom	Sauna, Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Body soap, Conditioner, Toilet, Hairdryer, Shampoo, Bathrobe.
Exclusive services	Free spa access, Free gym access.
Room Amenities	Non-feather pillow, Air conditioning, Heating, Wardrobe or closet, Desk, Carpeted, Iron, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Electric kettle, Restaurant, Outdoor furniture, Room service.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Smoke alarms, CCTV outside property.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Wake-up service, Lockers, Towels, Key card access, Linen.
Media & Technology	TV, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Outdoor fireplace.
Reception services	Express check-in/check-out, Invoice provided, Luggage storage, 24-hour front desk.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Foot massage, Massage, Foot bath, Fitness centre, Beauty Services, Couples massage, Fitness classes, Spa/wellness packages, Fitness, Spa facilities, Head massage, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Spa lounge/relaxation area, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport	Electric vehicle charging station.

About This Property

The Malvern, is a AA rated 4-star hotel that offers spa and wellness facilities, an extensive range of relaxing and holistic spa treatments, and a brasserie and restaurant.

Guest Ratings For This Property

8.2

Based on 537 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.8

Value For Money

7.6

Facilities

8.7

Guest Reviews

Lea

young couple

4.0

Disappointing

Beautiful facilities the waitresses work very hard but very disappointed with the welcome and the food.

Facilities are wonderful.. Room is spacious and clean.

The front desk member of staff asked if we had been before to which we had once a few years ago so she then said I wont show you around then. We then said we cant remember the way so she just opened the gate and pointed us in the direction. Very unwelcoming and unprofessional. We asked for some crystals for the foot spa but the beautician did not want to give them us, three times we went and asked and she said they will come round soon, in the end the waitress went and got us some after we complained to her. The food was terrible sorry to say. We wont be back unfortunately.

Published on 01 Jan 2024

Anonymous

young couple

10.0

Exceptional

Lovely stay facilities were amazing especially outdoor area fabulous only negative was view looking out at Aldi other th

Pool area was amazing

View out hotel facing Aldi view looked nice on website

Published on 20 Dec 2023

Jeremy

group

4.0

Disappointing

Fairly good quality hotel, but sadly let down by one of the worst locations I've ever experienced.

Unfortunately, the Malvern is sterile and not a very inviting hotel. It's set in the middle of a business park, about a 5 minute drive from Great Malvern, which is beautiful. With Aldi on one side, electric pylons on another and Screwfix to the rear, it meant it exuded zero bucolic charm. We booked a hill view room. The hills were about 1/2 way visible - just above the large flat roof, solar panels and Screwfix beneath. We were only told 1 day before that the steam room wasn't working - the main reason we booked this accommodation. The spa was good, but very crowded with day trippers and after work members, and so not very relaxing. Reminicent of trying to secure a sun lounger when on holiday abroad.

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Published on 10 Dec 2023

Michelle

with friends

7.0

Good

The staff were exceptional and the food was great

Location. It overlooked an Aldi It is only a short drive to Malvern itself which almost made up for it

Published on 29 Nov 2023

Christie

group

9.0

Superb

Worthwhile and stress-free.

Breakfast excellent facilities very good and staff very helpful.

Published on 29 Nov 2023

Janet

family with young children

9.0

Superb

Enjoyable, friendly staff

Warm, comfortable Quiet Nice toiletries

Very small TV, very small, difficult to view lying on the bed Difficult to get e really hot bath Misleading notice posted on wall. It promised a 25% discount for Black Friday week, but it turned out that there were many conditions, and it only referred to the future

Published on 24 Nov 2023

Mathew

young couple

6.0

Pleasant

Pool

Breakfast had no beans

Published on 20 Nov 2023

Pam

group

7.0

Good

Relaxing spa

Fantastic facilities. Very clean. Excellent food.

The spa outside was too cold.

Published on 15 Nov 2023

Anonymous

young couple

4.0

Disappointing

Not worth the money

The pool

No breakfast , no fault of our own they never collected the slip from the door , room view was so bad in almost feel forgotten about !

Published on 11 Nov 2023

Clare

family with young children

5.0

Passable

Average have experienced better facilities at hotels that are not spa specialised . Over priced .

Reception check in extremely friendly and efficient . The breakfast was good with a good selection of choice .

Location of hotel opposite Aldi and premier was hoping for better view from window . Lack of spa facilities being a spa hotel . Very small pool area and Not enough loungers for guests . Very bright instead of darker calmer atmosphere.

Published on 04 Nov 2023