Sunshine Deluxe Port Macquarie

The property was not ready when we arrived at 3pm, which was after check-in time, and we were not able to check in until after 5pm because the cleaner was not finished until then. After waiting all that time for the property to be ready we were even more disappointed that the house had a bad odour and we had to clean and air freshen the whole house ourselves, as even though we had reminded the cleaner to mop the balconies and vacuum the carpet before she left, because it was clearly not done at that time, neither was done by the time she left. We had to wash the bottom balcony, mop the top balcony, clean away cob webs from doors and windows, we found hair in the bedroom cupboards we also had to wash all the cups and glasses, dishes, pots and utensils before we used them! The glasses even had lipstick marks on them, so not even attempted to be washed and hugely unhygienic, especially in the era of Covid ! The bed covers looked like they had not been washed for a long time, certainly not clean and fresh as expected and given the rest of the house cleanliness we didnt trust the linen so we went and bought new sheets and put up with a few small blankets between the 4 of us These may be post covid times, however particularly when paying so much for a stay, we should rightfully expect a clean and appropriately sanitised property. We were also not advised that we would have no access to the garage (may be in the fine print) and while the boat shed was open so we could store our kayaks, there was no key to enable us to lock them up! Our bikes just had to be kept beside the house as no access to the garage, all quite disappointing to be honest, especially given the amount of money we paid, we certainly expected a much higher standard for the money The lack of cleaning was especially disappointing because when we booked the house I specifically added a request that the cleaning be done well given the online comment that others also had to also clean the house before use