Sentosa Villa

I do not enjoy writing bad reviews, but I am sad to say that Sentosa Villa disappointed us in so many ways. Of five hotels we stayed in in Malaysia this was the most expensive, but also by far the worst accommodation. We had a Deluxe King Room for 3 nights at just over A$140 per night, without breakfast. The room was basically a sparsely furnished concrete box with floor tiles and an ensuite. The sofa was a hard 2 seater without a proper back and appeared to be missing any cushions. The wardrobe consisted of a wooden rail hanging by rope from the ceiling and the bedside tables were cheap metal frames with metal trays on top. LIghting consisted of bare light bulbs in the ceiling without shades There were no bedside reading lamps. On the second night we were woken by a scurrying sound which we discovered was a rat which came in under the front door and had started to devour some fruit we had brought for our breakfast (photo attached). After chasing it out, we kept the rat out by rolling up the bath mat and stuffing it under the door. The bathroom was basic. The sink had only a cold tap and no hot tap. Each time the toilet was flushed water leaked out the top of the cistern leaving an inconvenient puddle on the floor. There was no shower curtain or screen, which meant that the bathroom was awash with water after having a shower. The towel rail was not properly attached to the wall. Toiletries provided on the first night consisted of one inadequately small piece of soap, a shower cap and no shampoo (photo attached), though we were provided with a tube of shampoo on the second day after asking for it at the front desk. The WiFi does not work from the room, only from the adjoining building. This is not practical in a climate where it rains heavily every evening without fail and there is no sheltered path to the other building. Incidentally, we needed the WiFi for planning our trip, not for entertainment.