Protea Hotel by Marriott Clarens, Clarens

This property has been featured in "28 Luxury Hotels in South Africa ".

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parking

bar

food

wifi

pool

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Guest Room, 1 King

Max 2 Adults

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Offers a king-size bed, plasma-screen TV, and tea/coffee-making facilities.

Larger Guest room, 1 King, Mountain view, Balcony

Max 2 Adults

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Offers a king-size bed, plasma-screen TV, and a private balcony with mountain views.

Guest room, 1 King, Mountain view

Max 2 Adults

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This room features a balcony with mountain views. It comes equipped with a plasma-screen TV, tea-and-coffee-making facilities and a bar fridge. The private bathroom has a shower.

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All Facilities for Protea Hotel by Marriott Clarens

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Cycling, Tennis court, Horse riding, Hiking, Walking tours, Archery, Golf course (within 3 km).
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Miscellaneous	Facilities for disabled guests, Non-smoking rooms, Lift, Non-smoking throughout.
Accessibility	Upper floors accessible by stairs only, Upper floors accessible by elevator, Accessible by lift, Walk-in shower.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Shower cap, Hairdryer, Shampoo, Bath, Shower, Body soap, Conditioner, Toilet, Additional toilet.
Room Amenities	Soundproofing, Pool with a view, Drying rack for clothing, Tumble dryer, Feather pillow, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Private entrance, Hypoallergenic pillow, Carpeted, Seating Area, Iron, Safety deposit box, Trash cans, Tile/marble floor, Non-feather pillow, Interconnected room(s) available, Ironing facilities, Heating, Adapter, Extra long beds (> 2 metres), Socket near the bed.
Food & Drink	Wine/champagne, Electric kettle, Restaurant, Minibar, Kid-friendly buffet, Packed lunches, Coffee machine, Special diet menus (on request), Kid meals, Outdoor furniture, Bottle of water, Room service, Tea/Coffee maker.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Ironing service, Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	TV, Radio, Laptop safe, Smartphone, Satellite channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	24-hour front desk, Invoice provided, Luggage storage.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Board games/puzzles, Babysitting/child services.
Transport	Electric vehicle charging station.
Outdoor & View	City view, Pool view, Terrace, Patio, Mountain view, View, Balcony.

About This Property

Framed by majestic mountains and sandstone cliffs, this 4-star hotel is ideally located in the picturesque town of Clarens, Eastern Free State.

Guest Ratings For This Property

8.3

Based on 1112 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

8.2

Facilities

8.4

Guest Reviews

Maureen

young couple

10.0

Exceptional

Great establishment to stay in Clarens.

Everything, from the reception staff to breakfast. Beautiful, modern hotel, clean and centrally located to the main activity street.

Nil

Published on 04 Jan 2024

Wesley

young couple

10.0

Exceptional

Clarens Stay

Hotel was top class and staff friendly. Would definitely recommend Protea Hotel Clarens.

Nothing to complain about. Wish we could stay longer.

Published on 04 Jan 2024

Paul

young couple

7.0

Good

The shower had lots of black algae between multiple wall and floor tiles.. They definitely need to focus a bit more on the shower cleaning. But for all the rest, awesome hotel, and we had an awesome stay. They will see us again.

Published on 04 Jan 2024

Christo

young couple

8.0

Very good

Location and view of mountains.

We chose a room with a balcony, but was not aware that you can not even smoke on the balcony(no smoking signs on balcony rail) Cushions of the beds was very big and not soft enough. Our room 106 entrance keycard kept on expiring every 24 hours. Staff suspect there was a malfunction on the electronic door lock itself.

Published on 03 Jan 2024

Kirankas

family with young children

8.0

Very good

Excellent hotel at a decent price in an amazing location

Excellent location in the heart of Clarens Staff were helpful, kind and caring Food was very good, exceeded my expectations Short distance to Golden Gate Park (20kms) Rooms were comfortable and clean

Very little to complain about but I have to nit pick Pool is smaller than it looks on the photos but still fine Breakfast is not as vegan/vegetarian friendly as it could be

Published on 03 Jan 2024

Selemo

young couple

8.0

Very good

The wifi password did not work and the room layout with the shower next to the bed is a turn off

Published on 02 Jan 2024

Mpheteng

young couple

9.0

Superb

Location in the picturesque and mountainous area of Clarens. Lovely setting in the busiest street of Clarens but so nice and soothing environment.

Nothing

Published on 02 Jan 2024

Dimakatso

young couple

9.0

Superb

Beautiful views and peaceful location

Mountain Views, chilled vibes and the hotel staff (Malefane made our anniversary special by including our request to put champagne and rose petals. Much appreciated as he went above and beyond to make our day super special).

The keys to open the hotel room sometimes doesnt work properly and one has to go back to reception to get it activated again which can be frustrating and time consuming. Other than that, we had a fabulous stay.

Published on 31 Dec 2023

Wesley

solo traveller

8.0

Very good

Superb location and decent accommodation

Great location!

The room is a bit sparse for the cost but I believe the other room options may be a little more comfortable. The breakfast options are also really limited for a vegan.

Published on 31 Dec 2023

Mapitje

group

10.0

Exceptional

I loved every single thing about my stay at the hotel - literally!!!

The room was spotless (completely clean). There was enough car parking space. The entire hotel looked amazing. The receptionists were very welcoming and helpful. The view from my room was (I think it was room 212) breathtaking. The breakfast was delicious and looked very appetizing (and there was more than enough food so it was value for money). The hospitality was on point... There is a young African gentlemen called Donald, he has the biggest and most genuine smile and very informative about the area and other places to visit for entertainment in/around Clarens (please give him a raise/bonus/award or something because he understands how to treat guests with the utmost respect). The next time I am there, I will want to be served by Donald at the eating/restaurant area of the hotel - that is how good he is with people.

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Nothing

Published on 29 Dec 2023