Novotel Hamburg City Alster, Hamburg

This property has been featured in "50 Luxury Hotels In Hamburg ".

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Top Facilities

parking

bar

food

wifi

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Check Room Options And Availability

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Standard Double Room

Max 2 Adults

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Bright room offers a satellite TV, hot drinks facilities and a private bathroom with complimentary toiletries.

Standard Twin Room

Max 2 Adults

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Bright room offers a satellite TV, hot drinks facilities and a private bathroom with complimentary toiletries.

Superior Double Room with Sofa

Max 3 Adults

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Bright room offers a satellite TV, hot drinks facilities and a private bathroom with complimentary toiletries and bathrobes.Includes free minibar, free room service, EUR 5 internet voucher and a spa package.

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All Facilities for Novotel Hamburg City Alster

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Others	bar, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Soundproof rooms, Non-smoking rooms, Lift, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Accessible by lift.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Shampoo, Slippers, Sauna, Shower, Body soap, Conditioner, Toilet, Bathrobe.
Room Amenities	Sofa, Hypoallergenic, Soundproofing, Sofa bed, Air conditioning, Wardrobe or closet, Desk, Carpeted, Safety deposit box, Trash cans, Non-feather pillow, Heating, Extra long beds (> 2 metres), Socket near the bed.
Food & Drink	Refrigerator, Electric kettle, Restaurant, Minibar, Bottle of water, Room service, Tea/Coffee maker.
Safety & security	Smoke alarms, Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Ironing service, Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen, Wake-up service.
Layout	Window.
Media & Technology	Cable channels, TV, Radio, Laptop safe, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	24-hour front desk, Tour desk, Luggage storage.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
General	Pets allowed.
Entertainment and family services	Indoor play area.
Pool and wellness	Hammam, Fitness centre, Fitness.
Outdoor & View	City view.

Location & Nearby Places

Old Town (2.2 Km from city center)

Lübecker Str. 3

15 Nearby Attractions

Alster Lakes

1.6 km

Kunsthalle Hamburg

1.7 km

Deichtorhallen Hamburg

1.9 km

Chilehaus

2.0 km

Dialogue in the Dark Hamburg

2.2 km

Jungfernstieg

2.4 km

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About This Property

This 4-star hotel in central Hamburg offers rooms with free WiFi. The Novotel Alster lies in the Hohenfelde district, 50 metres from Lübecker Straße Underground Station.

Guest Ratings For This Property

8.0

Based on 4666 Reviews

100% verified reviews

Comfort

8.4

Cleanliness

8.6

Value For Money

7.8

Facilities

8.2

Guest Reviews

Laura

family with young children

8.0

Very good

Great breakfast

Beds & pillows could have been more comfy considering the price of the hotel

Published on 31 Dec 2023

Dhanesh

family with young children

5.0

Passable

This Novotel branch is not Novotel standard

Its in prime location

Staff did not understand English properly and they dont have how to speak English. Hotel is not for tourists.

Published on 28 Dec 2023

Shahrad

review category business travellers

6.0

Pleasant

6/10.

Good located. Room was delivered clean I must admit 9/10.

Elevator was old fashioned. Rooms very white and empty with no minibar. No nespresso coffee machine, only water bioler with some cheap coffee powder. THE PARKING ENTRY IS TERRIBLE! Its very narrow. I had problems driving my new bmw 5 in the parking equipped even with all the sensors. Entering the parking is almost guarantee for dammage. Breakfast can be more extensive. Someone making fresh fried egg for instance. There was no label at the meets during breakfast. I almost mistakenly ate pork, assuming it was chicken. This is a failed item. Every product needs, especially meet, should be visible and equipped with names so that you know what you are taking. The availble items seemed fresh and tasted good, its all about the details. Breakfast 8/10.

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Published on 15 Dec 2023

Thomson

review category business travellers

10.0

Exceptional

Had a good time with family.

Location was perfect

Published on 05 Dec 2023

Simone

family with young children

9.0

Superb

I would stay there again for the spa facilities

The bed was very comfortable and the sauna and steam rooms were fabulous!

Couldnt get a proper coffee at breakfast, just a push button machine.

Published on 02 Dec 2023

Shiva

young couple

7.0

Good

The breakfast was not as good as I expected.

Published on 16 Nov 2023

Julia

group

10.0

Exceptional

Great

Perfect for a weekend trip! My small dog was welcomed there as well, good connection to the public transportation.

Published on 06 Nov 2023

Alessio

family with young children

8.0

Very good

The rooms are basic but comfortable and with everything that you need. The bathroom is small but really nice with a big modern shower. In less than 10 minutes you can reach the Rathaus U-Bahn stop, so definitely a strategic position.

The personnel at the reception (at least the three people that we dealt with) is not very nice or welcoming, it's almost like they're doing you a favour at checking you in and out or answering a simple question. The price is fair given that's Hamburg, but don't expect a real 4 stars experience for the price.

Published on 05 Nov 2023