luxury villa in como lake

I would not recommend anyone stay here. The title "Luxury Villa" is far from true. This is a property which is very dated and is need of some serious repairs. The stairs had mould coming through the paint work. The bottom door was completely broken meaning that when you tried to open the door the handle fell off. The outside sitting area cover was completely covered in dirt and leaves meaning now there were holes in it. The area where you sit had broken rocks falling out of the wall and the cement which holds the stair to the bottom door also broken. A large piece of the iron work which fills the form of the concrete was sticking out about 15-20cm. A perfect recipe for our 2 year old to have an accident. The furniture on the inside is old and worn. One particular chair which you can see an image of is completely broken and the bottom is falling out. I am all for beautiful antique furniture but not this. The kitchen fridge is held up or balanced with I believe plastic which has been folded to keep it straight and because of its age it is just not cold. Least not cold enough for cool drink. The drawers as well were in a mishap and breaks just made the kitchen look and feel really run down. There are two bathrooms one with bath and the other with a shower in the two separate rooms up stairs but the shower door at some point must have broken and now there is no shower door so its water everywhere as you can imagine as its a small cabin shower that needs a door to keep the water in. The gentlemen who met us at the property told us that we probably shouldn't drink the water out the taps which must also mean the plumbing is very old as well and not safe to use. The bath in the other bathroom where you would have the "shower head" extension is broken as well and unusable. The outside area in front of the house has not been cleaned or swept and is in a state of disrepair.

The site listed laundry and there was no washing machine in the villa. When I contacted the owner about it, she claimed it must have been a booking.com error. She made the ridiculous proposition of washing the clothes by hand. And directed to a laundromat which was closed. The owner explained there are restrictions imposed by the government, and she chose a dishwasher over a washing machine. We were only Spending 2 nights and we dont expect this after spending over 1700 euros ! She also referred to her housekeeper whom we only saw on arrival and was inexistent throughout our stay. The master bedroom had no closet to hang clothes, the bathroom does not have a sliding shower door, the mosquito screen on the window is torn. There are no hooks to hang towels. No bathroom on the main floor. The electricity tripped twice with only 2 fans running. A very expensive stay for what is offered. Only the lake views and location are the winners. At this price, one would expect more comfort, luxury and even basic toiletries.

The photos don't show that the apartment has not been renovated in the last 30-40 years. The heaters on the upper floor didn't work, it was really cold at nights, the bathroom was reminiscent of the 80s, the quality of the shower and faucet was low. There was no toilet paper, we had to buy it. The bed has no backrest, two metal beds have been put together, the once white built-in wardrobes have turned yellow, the atmosphere is depressing. The furniture of the whole apartment shows that they want to make a big profit with a small investment. For a price of 330 euros/night, this is more than outrageous.