Lake Elmenteita Serena Camp, Kenya

This property has been featured in "30 5 Star Hotels in Kenya ".

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Deluxe Double Room

Max 2 Adults

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Featuring lake views, the deluxe double tent comes with a tea-and-coffee-making facility, free WiFi access, a mosquito net and a seating area.

Deluxe Twin Room

Max 2 Adults

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Featuring garden views, the deluxe twin tents come with a tea-and-coffee making facility, mosquito net and a seating area.

Category	Facilities
Business facilities	Meeting/banquet facilities.
Activities	Cycling, Horse riding, Hiking.
Cleanliness & disinfecting	Hand sanitiser, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Others	bar, wifi, pool, food.
Miscellaneous	Non-smoking rooms, Designated smoking area.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Entire unit located on ground floor, Entire unit wheelchair accessible.
Bathroom	Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Body soap, Conditioner, Toilet, Shower cap, Hairdryer, Shampoo, Bathrobe, Slippers.
Room Amenities	Pool with a view, Non-feather pillow, Tumble dryer, Sofa bed, Wardrobe or closet, Infinity pool, Clothes rack, Desk, Seating Area, Mosquito net, Safety deposit box.
Food & Drink	Fruits, Special diet menus (on request), Electric kettle, BBQ facilities, Wine glasses, Restaurant, Outdoor furniture, Bottle of water, Room service, Tea/Coffee maker.
Safety & security	24-hour security, Fire extinguishers, Smoke alarm, Fire extinguisher.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Wake-up service, Towels, Key access.
Media & Technology	Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Garden.
Reception services	Invoice provided, Luggage storage.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Transport	Airport shuttle, Airport shuttle (additional charge).
Pool and wellness	Massage, Beauty Services, Sun loungers or beach chairs.
Outdoor & View	Terrace, Lake view, Garden view, Landmark view, View.

About This Property

Guest Ratings For This Property

8.9

Based on 37 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.5

Value For Money

8.4

Facilities

9.2

Guest Reviews

Drew

young couple

10.0

Exceptional

Lovely high end safari camp experience adjacent to world class conservancy.

Amazing location on the edge of Soysambu conservancy, with wildlife (literally) steps away. Lovely safari tents. Meals were first rate. Staff were incredible: special shoutouts for dining server Dennis (always smiling), room steward Matthew (going the extra mile, cleaning our shoes!,) and naturalist Denge (fantastic nature walk).

Published on 28 Jul 2023

Pritha

family with young children

8.0

Very good

Amazing scenary and customer service

The property location is stunning, with flamingos visibile from the communal areas, and the suite of rooms was amazing too. Staff provided exceptional customer service and took really good care of the two senior citizens in our group. We were given rooms close to the dining area which was much appreciated. When the staff realised the limited mobility of my mother, they made provisions for our car to come in through a different entrance so that she did not have to walk up and down to the main car park as the pathway was a bit steep for her - and this was very much appreciated. We were also provided with a delicious packed breakfast which we all enjoyed.

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While we enjoyed the incredible hospitality and customer service, we were rather dismayed to discover that our guide could not stay at Lake Elmenteita Serena Lodge during our stay as there is no accommodation provided for them. Had we known this, we would have stayed elsewhere. This was the only lodge in Kenya where we faced such an issue. Since our party included two senior citizens, both suffering from mobility and health issues, it caused them a great deal of stress that our guide would not be around should any emergency arise. Guides provide an essential service for the countrys tourism industry, as without them we would not be able travel around the country or bring business to hotel groups such as Serena. I raised this issue with Serena's management following my stay and they have assured me that if given advance notice, they will provide accomadation for guides. Hence, I would request Serena's management to provide accommodation to all guides/drivers at Serenas various lodges as it makes life a lot easier for parties such as us.

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Published on 21 Jul 2023

Ankita

solo traveller

1.0

Bad

The service was pathetic. Inspite of several reminders they were not able to fix the hot water kettle and the phone. They charged us for the extra bed but dis not give us the bed in the room and when we bought this up with them they replied saying that I had asked them to not put it in the room.

Published on 29 Jun 2023

Maria

solo traveller

8.0

Very good

A room with a great view!

Such a wonderful hotel! In front of the Lake, we can see the flamingos even seating in the restaurant or lounge. The room is massive and super comfortable and charming (needs a bit of maintenance in some pieces of the decoration, but ok), with a nice varanda. The staff is extremely friendly and helpful. In the afternoon, the hotel serves some tea, coffee and cakes in the lounge, which is a nice treat.

The only part I'd say was not great was the food at the restaurant. Good food, but not very special.

Published on 27 May 2023

Daniiar

young couple

10.0

Exceptional

nice territory

park fees! booking has to mention it!

Published on 12 May 2023

Daniiar

family with young children

10.0

Exceptional

lots of flamingos!

nice location.

unexpected park fees in booking it was said that all taxes and fees included

Published on 12 May 2023

Claire

young couple

10.0

Exceptional

Exemplary service and the food by chef Leah was just delicious Her soups ooh my!We really enjoyed our stay.... we'll definitely be back

Published on 29 Mar 2023

Ruth

group

10.0

Exceptional

Stunning view of flamingo in the lake.

Lots of extras such as paying to go nearer to the lake with a guard. If the flamingo weren't there and sometimes they aren't, then there wouldn't be that much to see in terms of animals.

Published on 03 Mar 2023

Penelope

solo traveller

10.0

Exceptional

A Perfect Relaxing Weekend

The staff are simply outstanding. nothing is too much trouble and especially being a solo traveller it was wonderful having such caring people watching put for me. The views are wonderful and the rooms so comfortable.

Published on 22 Jan 2023