Hydramis Palace Beach Resort

I asked for a quiet room with large double - I got a room with the boiler underneath the balcony going all day, the extractor from the kitchen belching out fried food smell which really ruled out using the balcony. We had a small lift beside our room and every time someone used it there was loud grating noise as it rose and fell - lovely when you are trying to sleep. Air con in the room - well my hand fan could put out more cooling air. We also got 2 single beds pushed together - one of which broke. The sofa that they quote is in the room wasnt and there would never be room for one. The bath you climb up 2 steps into it as it is between 2 walls - very tricky, there is a grab rail on the wall but I was very frightened of slipping. Terrible drain smell. Couldnt use shower properly in first 24 hrs as attachment missing so you had to hold shower head - now the cleaner must have known that. All of this was within the first 24 hrs - so although its not something I normally do but I had to complain - to her credit the manageress said she would move us but as we were only there for 3 nights I declined as really couldnt be bothered to move all the clothes after I had just unpacked them. The second day no hot water for shower in morning or evening. No internet for most of the day. Food - well mediocre is perhaps bumping it up. Plates cold so food cold. No water at the table - water is so cheap on Crete so not need for there not to be a complimentary small bottle - but no. Each of the 3 nights we had 1 small water and 1 glass red wine - you dont see a bill as its was booked to the room. On checkout those 2 were 8 euros a night. My husband said the red wine on the last night was just like grape juice. We have lived on Crete ourselves for 8 years so we know what to expect and this wasnt it. We had previously spent 4 nights in a hotel near Chanis - poles apart - I would never return to this hotel. I have given 2 stars for the Staff