Hampton Inn Philadelphia Center City-Convention Center, Philadelphia

About Hampton Inn Philadelphia Center City-Convention Center

The Hampton Inn Philadelphia Center City-Convention Center is a fantastic hotel located in Philadelphia. The staff are friendly, energetic, and go above and beyond to ensure a pleasant stay. The rooms are clean and spacious. The hotel offers great amenities such as a fitness center. The hotel is conveniently located near famous landmarks such as the Liberty Bell Center and the Art Museum, making it an excellent choice for exploring the city. Overall, the positive reviews highlight the great service, cleanliness, and convenient location of the hotel.

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All Facilities for Hampton Inn Philadelphia Center City-Convention Center

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Vending machine (snacks), Outdoor furniture, Vending machine (drinks), Restaurant, Bar.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Common areas	Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Tour desk, Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Transport	Accessible parking.
Pool and wellness	Fitness centre, Fitness.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

7.5

Based on 2063 Reviews

100% verified reviews

Comfort

8.1

Cleanliness

8.1

Value For Money

7.5

Facilities

7.8

Guest Reviews

Steven

family with young children

10.0

Exceptional

Great place. Don't get to Phildelphia often but woulkd stay there next time I go. Maybe this summmer

Cleanliness, friendliness, round the clock coffee. Great location. Nice looking breakfast but we had to leave at 6 AM so didn't get to experience it.

Slow check in but the one person working there was hard working, friend;y and efficient. They just seem to be understaffed at 4 PM check in time.

Published on 04 Jan 2024

Vitor

solo traveller

9.0

Superb

Good choice in Philly

Room space and breakfast

A little overpriced

Published on 04 Jan 2024

Cody

group

3.0

Poor

It was one of the worst run hotels I've ever stayed in.

When we first got there the bed had stains on it and when we requested new sheets it took about 2 hours to get them. There is no staircase down into the lobby so you have to take the elevators. They had three elevators however one was broken the entire time, so the entire 11 story hotel had to use the two elevators to come in and out of the lobby. During our stay we got locked out of our rooms twice as they had some kind of hotel-wide room key issue. It took over an hour to resolve the room key issue and the whole hotel was coming down into the lobby to get their room key reset at the same time, which also caused a lot of logistical challenges given you could only get to the lobby from the elevators. I also know that the hotel severely overbooked itself as one of my friends who had a reservation was told that they were out of luck and had to find a different hotel the day that they arrived after driving from over two States away. This whole hotel feels like it was once great and now the people running it have no idea how to actually run a hotel. Check people in, make sure the rooms are clean, and make sure people can get into their rooms during their stay. That's really all that is needed and they have failed on pretty much all fronts.

(Read More)

Published on 04 Jan 2024

Lopez

family with young children

7.0

Good

Great location. Good breakfast. Expensive valet parking but worth it

There were not shower gel neither shampoo. There were not enough towels. There was a huge stain in the curtains.

Published on 03 Jan 2024

Nadia

with friends

5.0

Passable

Unfriendly front desk, hours spent on the phone on hold, daily elevator issues

Location

Every day we had issues with our keys. One day the whole property had the keys not working and had to be replaced. Spent lots of time in line for the elevators, multiple elevators didnt work. Elevators were screeching or we get stuck on certain floors. Difficult to find the elevators. Front desk staff was not friendly. Spent multiple hours on the phone With the front desk or reservations always on hold and not completing requests. Valet parking per night is expensive. No pool or hot tub.

Published on 03 Jan 2024

Baskaran

family with young children

9.0

Superb

Great experience. value for the money!!

The location was great; The hotel is walkable to all the great monuments. Moreover, we felt safe. All the staff members were helpful and friendly.

There was a peeling paint issue going on in the cafeteria for 2 days (28 Dec - 29 Dec). This may be due to excess humidity or a leaky roof not sure. But a big patch of paint was lying down in the middle of the cafeteria. A Yellow board was kept as a warning to individuals to proceed with caution.

Published on 03 Jan 2024

Christina

family with young children

10.0

Exceptional

Great stay comfortable

Your staff is very friendly. When you first enter the lop you had like lemon water that was pretty cool coffee and tea all day excellent.

The only thing I didnt like your laundry service wasnt open. But all in all it was good. In the showerhead had to be replaced, but they came up immediately and fixed that.

Published on 02 Jan 2024

Jessica

family with young children

4.0

Disappointing

Staff member at front desk was very rude

The hotel is nice and clean, also good location, however when we checked in the front desk person was very rude, didnt even say hi and I have to ask if I could check in, once he gave me the room key and explained general hotel info we went to our room to find out that there was still guests inside the room, another staff member told us to go back to front desk, we did all of these while my husband was carrying our sleeping baby, finally when back at front desk this same front desk person didnt even apologize, he was trying to tell me he didnt assign that room number, at that point I was tired and frustrated by the lack of professionalism and manners, so unfortunately Im not going back to this hotel never again and wouldnt recommend to anyone I know

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The hotel is nice and clean, also good location

Published on 01 Jan 2024