Grosvenor Pulford Hotel & Spa, Chester | Photos, Reviews & Deals @Holidify

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All Facilities for Grosvenor Pulford Hotel & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet basket, Allergy-free room, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, BBQ facilities, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key card access.
Common areas	Picnic area, Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Invoice provided, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Pool and wellness	Hammam, Sun umbrellas, Hot tub/Jacuzzi, Swimming pool, Massage, Swimming Pool, Fitness centre, Fitness classes, Indoor pool (all year), Spa/wellness packages, Fitness, Spa facilities, Personal trainer, Spa and wellness centre, Indoor pool, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport	Accessible parking.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.5

Based on 2263 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

9.1

Value For Money

8.1

Facilities

8.9

Reviewers Mention About Grosvenor Pulford Hotel & Spa

The Grosvenor Pulford Hotel & Spa is praised for excellent service at Nelson's Bar, particularly from a waiter named George who provided outstanding professionalism, attentiveness, and menu knowledge (Read More). Guests celebrated a special birthday with no complaints about the rooms, staff, food, or spa. The location was ideal, and a room upgrade was well-received. The food was described as first-class, with comfortable rooms, friendly bar area, and polite staff creating a memorable experience worth revisiting.

Guest Reviews

Lisa

young couple

8.0

Very good

Great facilities and a lovely hotel

It was very cold around the hotel and in the restaurant.

Published on 04 Jan 2024

Linda

young couple

10.0

Exceptional

Thoroughly enjoyable experience again!!!

Welcoming staff both on reception and Nelsons Bar! Everywhere spotlessly clean!

Published on 02 Jan 2024

Llinos

young couple

9.0

Superb

Excelkent

Very good

Published on 01 Jan 2024

Edward

young couple

10.0

Exceptional

Great short break away and divine spa

Great room, clean and comfortable. Staff at reception, Nelsons bar and the Oasis restaurant were fabulous. The hotel is really well decorated and felt festive throughout. The spa has a great selection of treatments in the same grounds.

Published on 31 Dec 2023

Sharon

review category business travellers

8.0

Very good

Room size and friendly staff

Price difference for each stay in same room can be double to pay

Published on 31 Dec 2023

Shirley

family with young children

10.0

Exceptional

The service from staff was pleasent & friendly.Our room was amazing .The food was excellent. Could not fault this hotel.

Published on 30 Dec 2023

Susannah

young couple

7.0

Good

We enjoyed our stay but it could have been much better with some small changes.

We checked in early, the room was clean and pleasant, good tea and coffee facilities, nice bathroom. Spa had a great pool and hot tub.

We had never been before and were offered very little guidance. There were no robes in our room, we went to the spa who sent us back to reception to get some. In the spa, both showers were ice cold, very few loungers. We had booked a dinner reservation at 7.30, our table wasnt available until nearly 8pm and then we were put in the dog area even though we didnt have a dog - restaurant and bar staff were clearly very stretched. Coffee machine was broken at breakfast.

Published on 29 Dec 2023

Julie

family with young children

7.0

Good

Friendly staff and rooms are comfortable

I found the rooms & spa to be a little outdated ( chair in room had bleach stain and water feature in spa needs a good clean and maintenance)

Published on 22 Dec 2023

Jane

young couple

8.0

Very good

Amazing stay . Made memories of my 50th birthday I will never forget so thank you all

Almost everything except for minor issue as below . It was a stunning beautiful spa hotel and the whole stay from start to finish was amazing . It was my 50th birthday that I will never forget

Only negative was the shower in room 5 was only luke warm . Not warm enough so made shower experience not very nice but basin hot tap was hot . Reported to reception desk on leaving but this did not affect all the other amazing qualities this hotel has to offer . Room was beautiful

Published on 19 Dec 2023

Marina

young couple

6.0

Pleasant

Very pretty, but very poor customer service

Very nice grounds and beautiful restaurant

The people staying close to my room were extremely noise, shouting and banging doors during the night. After a couple of phone calls to the reception, they suggested us to move rooms, but we were given a worst, smaller room. Would not be staying there again.

Published on 19 Dec 2023