Grand Hyatt Macau, Macau

This property has been featured in "34 Luxury Hotels In Macau ".

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Top Facilities

parking

bar

food

wifi

pool

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Check Room Options And Availability

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King Room - Club Access

Max 3 Adults

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With 52-sq-m of comfort, you will enjoy the stunning views of the Cotai skyline. The room comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.

Twin Room - Club Access

Max 3 Adults

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This 52-sq-m room has stunning Cotai views and comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.

Diplomat Suite

Max 3 Adults

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Enjoy views of the spectacular fountain from a higher level in this spacious 165-sq-m suite, equipped with study room, in-room kitchen, dining area and bar.

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All Facilities for Grand Hyatt Macau

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Tennis equipment, Tennis court.
Others	pool, parking, bar, food, wifi.
Cleanliness & disinfecting	Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Safety features	Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available, Thermometers for guests provided by property.
Miscellaneous	Family rooms, Facilities for disabled guests, Wheelchair accessible, Lift, Non-smoking rooms, Designated smoking area, Allergy-free room.
Accessibility	Adapted bath, Toilet with grab rails, Accessible by lift, Lowered sink, Walk-in shower, Upper floors accessible by elevator, Entire unit wheelchair accessible, Emergency cord in bathroom.
Bathroom	Shampoo, Slippers, Body soap, Hairdryer, Bath, Shower, Private bathroom, Bath or shower, Toilet paper, Shower cap, Conditioner, Bidet, Free toiletries, Toothbrush, Toilet, Bathrobe.
Room Amenities	Sofa, Drying rack for clothing, Clothes rack, Private entrance, Hypoallergenic pillow, Heating, Socket near the bed, Hardwood or parquet floors, Air conditioning, Desk, Non-feather pillow, Cleaning products, Feather pillow, Wardrobe or closet, Seating Area, Safety deposit box, Ironing facilities, Adapter, Carpeted, Trash cans.
Food & Drink	Wine/champagne, Stovetop, Oven, Kid meals, Children's high chair, Bottle of water, Room service, Dishwasher, Refrigerator, Restaurant, Toaster, Dining table, Wine or champagne, Kitchenware, Wine glasses, Kitchenette, Electric kettle, Microwave, Minibar, Kitchen, Fruits, Outdoor furniture, Tea/Coffee maker.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Security alarm, Smoke alarms, CCTV outside property.
Cleaning services	Dry cleaning, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Executive lounge access, Wake-up service, Key access, Key card access, Alarm clock, Lockers.
Media & Technology	DVD player, Video, Flat-screen TV, TV, Computer, CD player, Laptop safe, Satellite channels, Telephone, Pay-per-view channels, Cable channels, Radio.
Common areas	Sun terrace, Outdoor fireplace.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Invoice provided, Tour desk, 24-hour front desk, ATM/cash machine on site, Private check-in/check-out, Luggage storage, Concierge service, Express check-in/check-out, Currency exchange.
Physical distancing	Mobile app for room service, Cashless payment available, Physical distancing rules followed, Contactless check-in/check-out.
Entertainment and family services	Strollers, Kids' club, Nightclub/DJ, Indoor play area, Casino.
Pool and wellness	Steam room, Massage, Beauty Services, Spa/wellness packages, Foot massage, Fitness centre, Facial treatments, Spa facilities, Fitness/spa locker rooms, Hot tub/Jacuzzi, Couples massage, Neck massage, Body treatments, Head massage, Spa and wellness centre, Sun loungers or beach chairs, Sun umbrellas, Spa lounge/relaxation area, Fitness, Personal trainer, Back massage, Hair treatments, Full body massage.
Transport	Car hire, Shuttle service, Airport shuttle, Shuttle service (free), Bicycle rental, Airport pick up, Airport drop off.
Hostel facilities	Privacy curtain.
Outdoor & View	Terrace, View.

Location & Nearby Places

Cotai (5.9 Km from city center)

City of Dreams, Estrada do Istmo, Cotai

15 Nearby Attractions

City of Dreams Macau

0.2 km

House of Dancing Water

0.3 km

The Venetian Macao

0.6 km

Tapia Houses Museum

0.8 km

I Leng Temple

0.9 km

Sam Po Temple

0.9 km

See All Attractions

About This Property

Only a 5-minute drive from Macau Airport, the Grand Hyatt Macau offers large rooms, an outdoor pool and a 24-hour fitness centre. It features a spa and free Wi-Fi. The modern rooms at the Macau Grand Hyatt come with city or river views.

Guest Ratings For This Property

8.4

Based on 584 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

8.9

Value For Money

8.3

Facilities

8.8

Guest Reviews

Jessica

young couple

9.0

Superb

Lovely hotel and staff. Exceptional friendly service.

We had trouble with casting movies from our phone to the tv in the living room, team were not able to help. The tv in our room also did not work hence we were not able to make use of it.

Published on 18 Dec 2023

Nick

young couple

9.0

Superb

Great stay , decent location

Super hotel - grand Hyatt always delivers and genuinely no complaints

Published on 07 Dec 2023

Viranee

family with young children

5.0

Passable

Staffs are fantastic but my first room was very smoky smell so I moved to another room which was very food smell . The room needed air purifiers every day otherwise cant stay. The carpet was not clean.

Published on 06 Dec 2023

Chu

family with young children

2.0

Very poor

Thank you for special arrangements for the wheelchair elderly.

Assisted facilities for the wheelchair client. Such as toilet seat handrail and chair and handrail in bathroom. Arrange birthday cake and fruits for the elderly. Thank you.

Front desk Staff working manner is not helpful. Response from room service was too slow. Await long long time

Published on 01 Dec 2023

Radha

solo traveller

7.0

Good

Great stay and exceptional staff!

The staff were also incredible, they went above and beyond to make sure my stay was a comfortable one. I didnt have coins for the bus and they exchanged my HKD to Macau coins so I could travel around. Also, the staff that help you out of your taxi, hold the doors - so kind and lovely. Staff members that clean around the spa area were so sweet too and heartwarming. They really made my experience a pleasurable one and I really understood what it meant to stay at the Grand Hyatt. The lobby lounge was great, Id recommend the chilli fries! The room was gorgeous, I loved the shower and the view! The spa!! Included in your stay is access to the outdoor hot tubs and indoor one!

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I wish I could communicate with staff more easily over booking.com, they usually reply a day later. I also wish someone had told me there was a shuttle service. I didnt receive a hello or welcome message over booking.com which I personally found a little unusual as Ive stayed all across the world and always receive a welcome message. The welcome message could have included info about the shuttle which would have saved me from worrying about buses and taxis! The deposit if paid by card takes up to 21 days to be refunded - I wasnt told this when I was paying the deposit and I wish I was because I wouldve preferred paying by cash to have it returned immediately upon checking out!

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Published on 24 Nov 2023

Wai

family with young children

6.0

Pleasant

Very strong cigarette smell remains in the room...

Published on 24 Nov 2023

Lily

with friends

7.0

Good

The location

Published on 12 Nov 2023

Anonymous

family with young children

2.0

Very poor

Staffs are friendly and detailed when comes to explaining where to take the shuttle bus etc.

Room that we stayed had smoking smell . We requested to change the room and yet it still has smoking smell. The preauthorised payment was a hassle as we came from overseas and didn't prepare an overseas card for the payment and luckily one of our group has an overseas credit card with enough limit. Otherwise we might need to stay in the casino. Not worth for the prices we paid , causing us do much inconveniences. Definitely won't go again.

Published on 08 Nov 2023

Chanella

young couple

9.0

Superb

The room is much bigger than we expected, not sure because we are being upgraded or it's just big. Room was comfy with beautiful view, we booked the fountain view, with perfect location in cotai area.

Published on 06 Nov 2023

Ho

young couple

7.0

Good

Definitely not the best choice in Macau at this price level

nth to complain , room is spacious n has a nice view of the airport

not a typical layout of Hyatt (feel like a service apartment) room is a bit dark and quite a lot of dirts on the carpet. The shower area is adjacent to the bathtub and water spread all over the place while taking shower (u can see the water is still there the next day)

Published on 03 Nov 2023