Doubletree by Hilton Los Angeles Downtown, Hollywood

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All Facilities for Doubletree by Hilton Los Angeles Downtown

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Vending machine (snacks), Vending machine (drinks), Restaurant, Bar.
Services	Internet services, WiFi.
Common areas	Shared lounge/TV area, Garden.
Food & drink safety	Physical distancing in dining areas.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Paid WiFi, Parking on site, Parking.
Transport	Accessible parking, Electric vehicle charging station, Parking garage.
Pool and wellness	Fitness centre, Fitness.

Guest Ratings For This Property

7.3

Based on 1264 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

7.9

Value For Money

7.0

Facilities

7.6

Reviewers Mention About Doubletree by Hilton Los Angeles Downtown

The Doubletree by Hilton Los Angeles Downtown received positive reviews for its clean rooms, friendly staff, convenient location in Little Tokyo with shops and restaurants nearby, and beautiful Japan (Read More)ese gardens. However, there were complaints about the paid parking and downtown area having many homeless people. One reviewer praised the hotel's exceptional hospitality, while another appreciated being allowed to check in early and handle their business needs. Some reviewers advised not to judge the hotel based on the city's issues with cleanliness and homelessness.

Guest Reviews

Oommen

family with young children

8.0

Very good

Room Gym and water

Location,

Published on 04 Jan 2024

Ronald

family with young children

4.0

Disappointing

Location

Dingy

Published on 04 Jan 2024

Rossy

young couple

8.0

Very good

Loved the garden staff just kept assuming we were not staying there because of the way we were dressed and the vehicle w

Garden

Staff was very judgmental due to the vehicle we were driving

Published on 04 Jan 2024

Khan

family with young children

1.0

Bad

Nothing.

They cancelled my booking without informing me mentioning credit card did not work. At the late night i bound to go other hotel. They were blaming Bokking.com for the cancellation. I did not receive any information from Booking.com also.

Published on 03 Jan 2024

Rea

family with young children

3.0

Poor

Uncomfortable staying , especially tiny bathroom.

Lobby, Fitness center, staffs

Super expensive, they even charge 50 bucks for the parking per night!! I paid 300 dollars for one night. And not enough towels, empty bottle of conditioner, not good quality of breakfast. I dont want to come back next time.

Published on 31 Dec 2023

Fokko

young couple

8.0

Very good

Good hotel in a good surrounding. The hotel must be aware to keep to standard

The location was great. Little Tokio and the Broadway make a nice surrounding. The hotel is classic and nice

The shower was very reluctant to give hot water sometimes it took over 5 minutes to reach moderate warm. That costed alot of water which does not go with the idea of spending less water

Published on 26 Dec 2023

Jasmine

family with young children

5.0

Passable

Second stay here but probably will be my last.

Comfy beds and good location downtown.

The power was out on our floor for an hour. The bathtub was dirty. Wallpaper was peeling. Front desk didnt tell us how to connect to WiFi. No do not disturb card in room.

Published on 22 Dec 2023

Hernandez

family with young children

1.0

Bad

The staff was rude and they told me my reservation was not valid. I didn't stay based on what the staff told me was my salvation was not vault

They also thought I was the help because I am Latino.

Published on 22 Dec 2023

Anonymous

young couple

6.0

Pleasant

Our room was very out dated!

Published on 21 Dec 2023

Manoji

family with young children

3.0

Poor

Poor customer service and when we came back to our room after being out all day, it hadnt been made. Thanks to the staf

Beds were comfortable and it had a beautiful Japanese Garden.

The customer service at the place was the worst wed encountered anywhere in the world, the worst offender was the African American woman at Reception. She really shouldnt be in hospitality; did not crack a smile and was rude in general. They also had a union staff strike which made things much worse. The staff were picketing from 4.00am with trumpets starting on a Sunday morning ( the day after we arrived from a 14 hr flight). The location was good to get us to a game at Crypto. com arena but too far from Hollywood and other areas of visit. Also the room didnt have bathrobes or slippers (available in all 3-5 star hotels in Australia and Asia). No water, no tea nor coffee either.

(Read More)

Published on 20 Dec 2023