Crystal Sunset Luxury Resort & Spa - Ultimate All Inclusive

The pool area is so crammed with sunbeds it's difficult to find a way into the pool. Access into and out of the pool is poor and limited. The ladder variety of access is not sufficient as all blocked by sunbeds and not everyone is fit or tall enough to lever out of pool. The man with the whistle!!!!!!! Just stop!!!!!! After check in you are escorted to your room and shown around it and told info you have already been given on check in then expected to tip for this service that you haven't asked for. The man was quite rude when we explained we had no cash changed yet. Was told he would take other currency. People have cases with wheels for a reason! And having travelled extensively for many years I am more than capable of finding my way around a hotel room. Spoke with many people who said this was not acceptable. This practise needs to be stopped. The only thing that let the room down was lack of bedding and iron/ironing board. It seems you get some kind of tablecloth on the bed that doesn't even cover it and have to request bedding. And the bedding isn't big enough for the king-size beds??? Have NEVER come across this practise in any 2, 3 or 4* hotels let alone a 5*. Why do you only provide bedding on request?? So many people complaining about it. The WiFi was terrible. Sometimes took an hour to get on it and certai nly not high speed. The evening entertainment outside is deafening and goes on until midnight. So don't be expecting to sleep before that. Some of these issues have been mentioned in earlier reviews so doesn't seem like they address anything.

AI was an experience which we wanted to do for quite sometime Keeping our budget in mind & our requirements of a family type swimming pool + water slides, we carefully selected Crystal Sunset AI resort. Our experience from check in to check out was superb. The female at the counter was very kind & Polite & upgraded us to a bigger room, free of charge. The bedding & rooms were up to standard Food quality was good, nicely served & the variety kept on changing everyday. The servers served the food themselves & understood the requirement of quantity to be served. The variety of food was amazing Cocktails , mock-tails, coffee, desserts all were amazing & the servers kept on serving throughout the timings We do not consume alcohol, so cannot comment on it We did enjoy the water slides and I must say that it full filled a visit to a water park. The only thing I did not like & which would be the same in all AI's is the wastage of food. I would request all to eat & drink as much as you want too, but take a limited quantity first, try it & if u want more take it again