Hotel

Courtyard Winston-Salem Hanes Mall

1600 Westbrook Plaza Drive
7.7
(216 reviews)

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This property has been featured in "23 Best Hotels In Winston Salem ".

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Top Facilities

parking

bar

wifi

pool

food

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King Room with Sofa Bed

  • Max 2 Adults
    •

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    This room features a sofa bed, cable TV, and coffee-making facilities.

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    Queen Room with Two Queen Beds

  • Max 4 Adults
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    This room features a seating area, small refrigerator, and microwave.

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    All Facilities for Courtyard Winston-Salem Hanes Mall

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Others parking, bar, wifi, pool, food.
    Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Non-smoking rooms, Lift, Facilities for disabled guests, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
    Bathroom Toilet, Private bathroom, Bath or shower, Hairdryer.
    Room Amenities Sofa, Desk, Seating Area, Iron, Air conditioning, Heating.
    Food & Drink Coffee machine, Restaurant.
    Cleaning services Dry cleaning.
    Media & Technology Satellite channels, Telephone, Cable channels, Radio.
    Services & Extras Alarm clock.
    Food & drink safety Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
    Reception services 24-hour front desk.
    Physical distancing Single-room air conditioning for guest accommodation, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
    Pool and wellness Fitness centre.
    Outdoor & View Terrace.
    Shops Minimarket on site.

    About This Property

    Located at the junction of Interstate 40 and Highway 158, Courtyard Winston-Salem Hanes Mall offers rooms with free internet access and cable TV. Facilities include an outdoor pool and whirlpool.

    Guest Ratings For This Property

    7.7
    Based on 216 Reviews
    100% verified reviews

    Comfort

    8.4

    Cleanliness

    8.3

    Value For Money

    7.9

    Facilities

    8.0

    Guest Reviews

    Betsy
    solo traveller
    10.0
    Exceptional
    Attractive, clean, and well located hotel with friendly and helpful staff
    I slept past breakfast!

    Published on 10 Dec 2023

    Frank
    family with young children
    10.0
    Exceptional
    Very nice would stay there again
    Clean very quiet
    Difficult tv and internet connection

    Published on 22 Aug 2023

    Jahvlogs
    young couple
    10.0
    Exceptional
    It was comfortable
    It was clean staff was very nice
    N/A

    Published on 21 Aug 2023

    Denise
    young couple
    5.0
    Passable
    Passable
    I didn't like the fact that my room was not cleaned. I checked in on Saturday afternoon. On Sunday my room was not serviced. When I returned to my room on Sunday evening, my room had not been serviced. I was told by the front desk that rooms are serviced every other day. I was checking out on Monday. That means my room was not serviced while I was there. I had two days of food trash in my room. The trash can was overflowing. This was totally unacceptable. When I checked out, I was not asked if I enjoyed my stay. The hotel was nice, but the fact that my room was not serviced makes me not want to stay there again or any Marriott if this is the new policy.
    (Read More)

    Published on 04 Jul 2023

    Robert
    young couple
    1.0
    Bad
    Terrible time I wouldnt recommend it to my enemy
    The thought of being there before I actually got there. The experience its self was terrible and I dont think I will go again and pay that much for terrible service and general experience
    Everything about the experience was absolutely awful room was in poor condition shower was awful, design was crap, not at all what I expected at all.

    Published on 01 Jun 2023

    Nikki
    solo traveller
    10.0
    Exceptional
    Heavenly and easily accessible oasis off the freeway.
    Updated and new. Comfortable bed. Huge tv. It was spacious and quiet. Excellent location for a long road trip across North Carolina. Perfect stopping point. Starbucks in the lobby.
    I liked everything except my DoorDash meal; thats a different story.

    Published on 31 May 2023

    Cody
    young couple
    10.0
    Exceptional
    Pleasantly Surprised - clean comfy stay
    Nice decor, comfy bed, spacious room, liked the shower and soaps. Had a balcony overlooking trees and pool. Close to lots of restaurants and stores
    Wished there was free coffee in the lobby but there was some in the room.

    Published on 28 May 2023

    Fernando
    young couple
    7.0
    Good
    hotel in good location, quiet area
    I didn't have breakfast at the hotel
    should include breakfast in the rate

    Published on 06 May 2023

    Hampton
    review category business travellers
    1.0
    Bad
    Bad
    Staff and My money is still on hold

    Published on 28 Apr 2023

    Angela
    solo traveller
    6.0
    Pleasant
    The property was nice but they need to work on customer service
    The location
    The staff not helpfully or friendly. Im still have a hold on my card

    Published on 07 Apr 2023

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