Coronet Creek Retreat

I wrote an email to Vacasa about an instance the last night of our stay where we were locked out. It was ignored. It was handled very poorly. We just experienced the most in- hospitable and in-efficient experience with a management company in our many years of travel. Our last night in Telluride we came back to our apt late and found the outside door of the complex locked. We were told it should not be locked and it had been open all week but apparently the only other tenant in the complex decided on locking the complex door on their way out. Why there would be a lock on the door if its not supposed to be locked or why not just give us the code if in case it was locked. So here we are its a cold evening we are not dressed for this weather and we call the VACASA Management number from the email we received if in case of lock box issues. We are on the line for over 20 mins with the agent offering combinations . Im 67 years old with health issues and Im on my hands and knees trying combinations that dont work. Finally the agent offers to call local management saying they will call us back. Another ten minutes passes and no word. By this time my wife is livid and were having to wait to have local management get in touch with us which he finally did and gave us the correct combination. After 45 mins locked out in the cold we got into the apartment. Unfortunately the inefficiency did not stop there. Based on the last nights issue and not having time to pack and being picked up at 12:15 we were hoping to be afforded a later check out so when we called VACASA Management I was rudely told there is no exceptions based on COVID and we had to get out. So if the next tenant cannot check on till 4 pm. they apparently need all 6 hours to disinfect. I asked to speak with management and I was refused. When I asked if there is any place to place our suitcases until we get picked up I was told thats our problem. On our own we discovered there was a solution etc.