Ciala Resort Hotels In Kisumu, Kenya

This property has been featured in "45 Best Resorts in Kenya ".

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Superior Double Room

Max 2 Adults

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This double room features a pool with a view. The spacious double room provides air conditioning, a tea and coffee maker, a terrace with pool views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Deluxe Room

Max 2 Adults

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Guests will have a special experience as this double room features a pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, executive lounge access as well as pool views. The unit offers 1 bed.

Executive Suite

Max 2 Adults

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The pool with a view is the standout feature of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious suite features air conditioning, a minibar, a tea and coffee maker, executive lounge access and a flat-screen TV with streaming services. The unit has 1 bed.

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All Facilities for Ciala Resort Hotels In Kisumu

Category	Facilities
Activities	Bike tours, Badminton equipment, Live music/performance, Aerobics, Cycling, Live sport events (broadcast), Fishing, Horse riding, Hiking, Happy hour, Walking tours, Pub crawls, Darts, Temporary art galleries, Themed dinner nights, Movie nights, Game drives, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Family rooms, Facilities for disabled guests, Soundproof rooms, Non-smoking rooms, Designated smoking area.
Safety features	Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by stairs only, Entire unit located on ground floor.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Shared bathroom, Toilet paper, Toothbrush, Additional bathroom, Shower cap, Hairdryer, Shampoo, Slippers, Shower, Body soap, Toilet, Additional toilet, Shared toilet, Bathrobe.
Room Amenities	Sofa, Pool with a view, Cots, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Shallow end, Seating Area, Iron, Mosquito net, Safety deposit box, Trash cans, Tile/marble floor, Pool towels, Ironing facilities, Heating, Extra long beds (> 2 metres), Socket near the bed, Cleaning products.
Food & Drink	Wine/champagne, Refrigerator, Electric kettle, Restaurant, Minibar, Kid-friendly buffet, Packed lunches, Fruits, Special diet menus (on request), Kid meals, BBQ facilities, Outdoor furniture, Bottle of water, Room service, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Fire extinguisher.
Cleaning services	Ironing service, Dry cleaning, Trouser press, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Linen, Towels/sheets (extra fee), Wake-up service, Lockers, Executive lounge access, Key access.
Media & Technology	Cable channels, TV, Streaming service (like Netflix), Laptop safe, Satellite channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Garden, Picnic area, Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas.
Reception services	Concierge service, 24-hour front desk, Express check-in/check-out, Tour desk, Private check-in/check-out, Luggage storage.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Nightclub/DJ, Children's playground.
Pool and wellness	Sun umbrellas, Massage, Spa/wellness packages, Personal trainer, Fitness/spa locker rooms, Public Bath, Fitness centre, Fitness classes, Fitness, Spa facilities, Spa and wellness centre, Massage chair, Sun loungers or beach chairs.
Transport	Car hire, Airport drop off, Shuttle service, Airport shuttle, Airport shuttle (additional charge), Bicycle rental, Airport pick up.
Outdoor & View	Pool view, Terrace, Patio, Mountain view, View, Balcony.
Bath/Hot spring	Open-air bath.

About This Property

Guest Ratings For This Property

8.4

Based on 214 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.6

Facilities

8.9

Guest Reviews

Mwalo

young couple

10.0

Exceptional

Perfect

The food, staff

Non

Published on 25 Dec 2023

Stephen

group

9.0

Superb

Best Hotel in kenya in 15years of visiting the country

The staff were happy and professinal. The setting was beautiful and the facilities where good. Spacious room. Secure.

The menu needs to be perhaps more international to appeal to overseas visitors. Breakfast were good.

Published on 05 Nov 2023

Masinde

review category business travellers

7.0

Good

The layout of the hotel was great..

The bed need refurbishment to make it more comfortable..

Published on 30 Oct 2023

Gathiga

review category business travellers

10.0

Exceptional

Excellent service

Everything

Every thing was superb

Published on 25 Oct 2023

Milly

family with young children

9.0

Superb

A wonderful stay overall. An excellent accommodation with good services and good facilities.

Ciala Resort is a beautiful retreat located about 20minutes from the airport (approx 40minutes from the CBD). The ambience is of calm, rest and relaxation with pristine landscaping vistas and clean, well equipped rooms. The area doesn't offer much to do in terms of activities, shopping etc. (hence it being more a getaway vacation) but there is a pool along with gym, spa, steam and sauna facilities (thought the sauna was not functional during my stay). bicycle hire is also available. The rooms are spacious, well cleaned and with all the necessary amenities. The staff are friendly and accommodating The menu had a wonderful variety of well made local cuisine as well as other equally tasty international dishes, all of which were well priced

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Point of improvement/recommendation would be to add a snacks menu (sandwiches, mandazi, samosas, tapas etc) Also, the wifi connection was bad throughout, the hotel needs to boost their routers and extenders

Published on 23 Oct 2023

Stephen

family with young children

9.0

Superb

The best in Kenya for me so far!

Set in a quiet rural location 20 min from Kisumu the Ciala provides a safe tranqil oasis. The rooms are located amongst well tended gardens and where spacious and clean. The staff were both happy and effecient. There is a bar eating area by the pool , play equipement for kids as well as a more formal resturant and funtion rooms . Certainly the best place I have stayed at in Kenya in the last 10 years.

Greater variety to the menu with perhaps some simple international plates. Italian,French ,Spanish ,Mexican or Thai mayde.

Published on 15 Oct 2023

Mugeni

young couple

8.0

Very good

Met my expectations

The towels and bedsheets are no longer milk white perhaps because of using borehole water. The hotel needs to look into this matter in order to maintain the standards. Also the light filtering in through the bathroom window means you cant have complete uninterrupted sleep.

Published on 14 Oct 2023

Amos

family with young children

9.0

Superb

Wanderful place to stay In

Very good place to have rest while on vacation

Cleaners just pop in without notice cost of meals are very high

Published on 26 Sep 2023

Lee

young couple

8.0

Very good

Beautiful hotel, but needs serious food and food preparation improvements

Room was beautiful with a lovely bathroom. Very nice pool area with a bar for relaxing. Staff were friendly.

Food could have been better. While we were told that it was buffet dinner every day, we only got buffet one night - the rest was a la carte (with an uninspiring menu). Took ages for food to arrive after ordering.

Published on 09 Sep 2023