Best Western Airport Albuquerque InnSuites Hotel & Suites, Albuquerque

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All Facilities for Best Western Airport Albuquerque InnSuites Hotel & Suites

Category	Facilities
Activities	Happy hour, Live sport events (broadcast), Canoeing, Golf course (within 3 km), Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Snack bar, Vending machine (snacks), Outdoor furniture, BBQ facilities, Vending machine (drinks).
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Picnic area.
Reception services	ATM/cash machine on site, Express check-in/check-out, 24-hour front desk, Invoice provided.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Transport	Shuttle service, Airport shuttle, Accessible parking, Airport pick up, Shuttle service (free), Airport shuttle (free), Airport drop off.
Outdoor & View	Terrace.

Guest Ratings For This Property

7.8

Based on 1394 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.4

Value For Money

8.0

Facilities

8.0

Reviewers Mention About Best Western Airport Albuquerque InnSuites Hotel & Suites

The Best Western Airport Albuquerque InnSuites Hotel & Suites received positive reviews for its convenient location near the airport and friendly staff. Guests mentioned that the rooms were clean and (Read More) comfortable, with amenities provided. The hotel also offered a hot breakfast and shuttle service. Guests appreciated the helpfulness of the front desk staff, and some mentioned enjoying the pool and hot tub. Overall, the hotel was recommended for a pleasant stay near the airport.

Guest Reviews

Perez

family with young children

1.0

Bad

DISSAPOINTING. I'LL NEVER STAY AGAIN AT THIS PLACE.

I didn't like a thing.

When we were about to go to sleep and we checked the beds the sheets were dirty, they didn't change the sheets and pillowcases so I called to the reception and ask for clean sheets and they brought just one sheet per bed and no clean pillowcases and we had to made the beds. When you travel all day long, at night, you just want and PAY for a CLEAN BED and they didn't do what they supposed to do. WORSE EXPERIENCE EVER. I DONT RECOMMENDED.

Published on 04 Jan 2024

Noemy

family with young children

2.0

Very poor

Dirty place that doesn't match description

Decent breakfast, comfy bed, Leia's good customer service

Mold on bathroom ceiling, tv was not working, outlet for lamp didn't work, only a few towels for 5 people provided, toilet paper holder was falling off, room was very dirty, & one of representatives was not helpful and was a bit vulgar. There was a lot of drugs left around the outside of the premises.

Published on 03 Jan 2024

Nancy

family with young children

10.0

Exceptional

Worth the money

Breakfast was very good. Lots of choices and good for small children too

Had to have a ground floor room because there was no elevator

Published on 03 Jan 2024

Dawn

young couple

8.0

Very good

Very convenient for airport travel.

Convenient location.

Location near the airport.

Published on 02 Jan 2024

Tom

young couple

5.0

Passable

Reasonable accommodation onveniently located to ABQ airport.

The shuttle van to the airport makes this a convenient location when trying to get to an early morning flight at ABQ.

The front dest staff person on duty was anxious and stressed out, and not a helpful presence when we were there. Also, the van driver was sullen and uncommunicative, though on other stays at this property we've been impressed by the friendliness of other van drivers and motel staff people.

Published on 01 Jan 2024

Jiaxuan

group

1.0

Bad

bed bug and terrible attitude from the front office manager

Nice front desk staff and shuttle service

Woke up to find three bites on my left arm and a live bed bug near my pillow. I promptly reported the issue at the front desk. While the front desk staff was polite, their ability to address the problem was limited. In contrast, the front office manager displayed an unpleasant attitude. He claimed that the room had been inspected by the pest control team just two days ago, and no bed bugs were found. Disregarding my video evidence of the bug, he confidently stated that the room was completely free of bed bugs. Ironically, the recent pest control inspection was prompted by a previous guest reporting bed bug bites in the same room. The front office manager consistently interrupted me, ignored my video evidence and the bites, and challenged my identification of the bed bug, dismissing my concerns. They insisted that no action could be taken. This passive and insufficient response was highly frustrating. Additionally, I observed the presence of hair on pillows and bedding, and even found an eyelash on one of the pillows. Personally, I am not overly bothered by such occurrences as they can happen in many hotels. However, in light of the bed bug incident and the unsatisfactory attitude of the front desk manager, I feel it's important to also mention the poor cleanliness of the bedding.

(Read More)

Published on 31 Dec 2023

Tom

young couple

8.0

Very good

Very reasonable accommodation located just three minutes from the Albuquerque airport.

The staff was super friendly and helpful. The location is very convenient to the Albuquerque airport, and the free van shuttle runs every half hour.

There is no elevator in the motel.

Published on 31 Dec 2023

Laura

family with young children

1.0

Bad

First and last time staying. Communication is Terrible!

The room was fine.

The fact that they don't disclose they will charge your room at 2pm before you check in, even if you choose to pay at check in, and if that card declines then they will cancel your reservation as a whole. We were traveling 8 hours, in and out of service. I sent a message saying we would be there not to cancel our room, they responded 7 days later. Great customer service..not. We spoke with the same representative so it's not like information got misconstrued, it was failed all together.

Published on 27 Dec 2023

Jacobus

solo traveller

5.0

Passable

just ok, but staff nice / shuttle service nice, but that's it

breakfast all greasy stuff I could not eat sn apple that was it

much much noise from people above me ceiling seemed to come down su much noise by walking constantly with heels etc also moving around furniture and beds at 11 PM 5.50 AM Loud TV noise WHY ???? next is : much much noise of steel piping of water shower system direct next to me / terrifying noise!

Published on 27 Dec 2023