Ayres Hotel Orange

First of all I was given a room right next to the hotel exit side door. People going in and out all night. Not only that but the room was on the first floor. Noise upstairs awful . People stomping u could hear absolutely everything through the walls. I could hear people talking in halls and doors as they are going in and out. I was traveling with 2 little ones u guys can only imagine how that went. The noise was outrageous. At 2am I kindly had my husband ask to pls ask for a change of room. They told him they couldnt do anything until the next morning because they were completely booked. Yet people kept checking in. so I went out there and I ask myself. Mr Gustavo I think was his name said he would be happy to check me out of the hotel if I wanted to leave. what kind of customer service is that ? At 2 am ? Like really. I am giving the hotel my money in return I am being treated like garbage. I am still shocked about this place. I insisted I also ask for manager he said no one was available he also said he could upgrade me to a diff room but I needed to pay more I was like are u kidding me ? Thought he said the rooms were all booked. I finally gave up and ask how much I needed to pay for the difference because I seriously needed rest. He ended up upgrading me because he said I was practically paying the same amount so he swapped me to the 3rd floor which also wasnt great with the noise but better than the first one. I completed my stay for 3 nights because it was a very short stay but I am very disappointed. I read the reviews before booking and there was sooo many great things it honestly wasnt nothing like that. Beds are hard, not once my room got cleaned because housekeeping only cleans at 8am so if u wake up late or want to sleep in then u get a dirty room for the amount of days u stay. The building is very old. Tv is very old fashion. Carpets feel dirty. I asked for additional pillows it took hours for them to to take it. Breakfast was just okay.