Astoria Hotel Antwerp, Antwerp

This property has been featured in "50 Best Hotels In Antwerp ".

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Deluxe Room with Private Terrace

Max 2 Adults

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Includes a luxury queen-size bed and a private terrace.Please note that the maximum occupancy for this room is 3 guests. This can be either 2 adults and 1 child, or 2 children and one adult.

Standard Double Room

Max 2 Adults

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Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.

Standard Twin Room

Max 2 Adults

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Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit has 2 beds.

Category	Facilities
Business facilities	Fax/photocopying.
Others	parking, wifi, food.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Accessibility	Adapted bath, Upper floors accessible by elevator, Accessible by lift.
Bathroom	Bath, Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Body soap, Toilet, Shower cap, Hairdryer, Shampoo.
Room Amenities	Trash cans, Soundproofing, Non-feather pillow, Air conditioning, Interconnected room(s) available, Heating, Wardrobe or closet, Desk, Socket near the bed, Carpeted, Safety deposit box.
Food & Drink	Coffee machine, Fruits, Wine/champagne, Electric kettle, Vending machine (drinks), Vending machine (snacks), Outdoor furniture, Tea/Coffee maker.
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarm, Smoke alarms, CCTV outside property.
Cleaning services	Daily housekeeping.
Services & Extras	Wake-up service, Towels, Wake up service/Alarm clock, Key card access, Linen, Alarm clock.
Media & Technology	Radio, TV, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Shared lounge/TV area.
Reception services	Luggage storage, 24-hour front desk.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Board games/puzzles.
Outdoor & View	Terrace.
Shops	Minimarket on site.

About This Property

Astoria Hotel is set in the middle of Antwerp's Diamond District, next to the city park and within 2 km from the historical Market Square with City Hall. Guests can enjoy free WiFi and on-site shops. The Central Train Station is a 6-minute walk.

Guest Ratings For This Property

7.0

Based on 3406 Reviews

100% verified reviews

Comfort

7.2

Cleanliness

7.4

Value For Money

7.3

Facilities

6.9

Guest Reviews

An_kaystro

family with young children

1.0

Bad

Old, broken furniture, rust in the bathroom. The hotel indicates that there is parking, but does not specify that there are 30 parking spaces for 60 rooms! The staff is a separate minus. The cleaning of the room leaves nothing to be desired, they didn't even wipe the table. The girl at the reception with burgundy hair is something! When you say good morning or hello you get silence, answers questions with a dissatisfied face, an inadequate reaction in my opinion.

Published on 02 Jan 2024

Dylan

family with young children

1.0

Bad

Unprofessional!! Better get Mercure hotel or another!

Really read the full story in 'what I didn't like' please!

I actually didn't stay. It was for my parents in law. I booked it as a surprise for my girlfriend but... 1,5 week before hand they send me a message via Booking.com. that we would be moved to a sister hotel (Mercure 4*) because they are going to do works. The way they wrote the original message, it looked that my parents in law would be staying in the other hotel (Mercure) for the whole stay. I've texted them that everything will be okay if we check in there and they replied "yes". Then 3 days before hand I got another message via Booking.com saying they would only stay there 3 days. 3 days during the works and then have to change to the other (original hotel Mercure 3*). I was furious. Because the original message was totally not clear about this. I understand that they need to to works. But honestly, letting me know this 1,5 week before hand, that's just too short of a time and unprofessional. And they expected me to accept or get my money back and search something different in the Christmas period in a main city??? I told them this was unprofessional, their answer (from front desk manager) "it is professional". Sorry you can't expect people to be able to change 3 days before hand. So I called the sister hotel Mercure and got the front desk manager Michelle on the phone. She was SUPER understanding and professional! She settled this issue without any issue after one call. I wished I could review Mercure instead of this hotel (Astoria 3*). But this hotel, so unprofessional and can't review the room and hotel itself. But the service is a big minus!!!

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Published on 30 Dec 2023

Etienne

young couple

7.0

Good

The staff was good and nice!!! The breakfast was good.

Just the bed was squeaky!!

Published on 29 Dec 2023

Fernando

family with young children

10.0

Exceptional

Everything is quite clean.

I like everything.

Published on 24 Dec 2023

Johanna

group

7.0

Good

A pleasant stay

Location, friendly staff, spacious terrassroom with walkinshower and good breakfast!!

P.beneath the hotel is only for small cars..better use Diamond P.

Published on 19 Dec 2023

Harsha

family with young children

5.0

Passable

Decent for value and location. Friendly staff.

Breakfast was very good. Nice staff. Nice size room Just old. Bathroom needed work. Old and worn and in need of repair. Dark lighting needed in reception area and bedrooms. Hotel is small and old. Dining room and breakfast good In jewish area. Close to central station. Convenient.

Bedroom and bathroom state of repair

Published on 17 Dec 2023

Mehmet

solo traveller

9.0

Superb

a nice stay

comfortable & large bed. clean bathroom (a little bit old fashioned, but anyway...) fine working wifi. coffee & tea in the room. spacious room & bathroom (in the 60s-70s style). I didn't have breakfast because it was a little bit expensive: 16 euro. so I don't know if it was worth :))

lots of noise from the street; may be because my room was in the first floor. other than that there was nothing I didn't like about the hotel, everything was fine...

Published on 17 Dec 2023