Arusha Serena Hotel, Arusha National Park

This property has been featured in "37 Best Hotels in Arusha ".

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Standard Double or Twin Room

Max 3 Adults

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Featuring a balcony with lake views, this twin/double room also provides a seating area and a TV with satellite channels.

Category	Facilities
Activities	Happy hour, Themed dinner nights, Bike tours, Live music/performance, Cooking class, Canoeing, Walking tours, Cycling, Game drives, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Others	parking, bar, wifi, food.
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Non-smoking rooms, Designated smoking area, Family rooms.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Bathroom	Toilet, Shower, Free toiletries, Hairdryer.
Room Amenities	Desk, Seating Area, Air conditioning, Interconnected room(s) available, Ironing facilities, Safety deposit box, Wardrobe or closet.
Food & Drink	Kid-friendly buffet, Special diet menus (on request), Electric kettle, Kid meals, Outdoor furniture, Packed lunches, BBQ facilities, Room service, Restaurant.
Cleaning services	Trouser press, Daily housekeeping, Laundry.
Media & Technology	TV, Satellite channels, Telephone.
Services & Extras	Towels.
Common areas	Shared lounge/TV area, Games room, Garden.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Tour desk, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
Physical distancing	Physical distancing rules followed, Cashless payment available.
Entertainment and family services	Babysitting/child services.
Transport	Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off, Bicycle rental.
Pool and wellness	Massage.
Outdoor & View	Balcony, Lake view.

About This Property

Boasting a garden and bar, as well as a restaurant, Arusha Serena Hotel is set in Nkoanrua. The property is located 600 meters from Lake Duluti. Both free WiFi and private parking are available at this property.

Guest Ratings For This Property

8.8

Based on 54 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.3

Value For Money

8.4

Facilities

8.8

Guest Reviews

Ramal

family with young children

8.0

Very good

Relaxing stay

Relaxing stay after couple of safaris. Bar area and the garden is really nice

Food variety in buffet should improve.

Published on 27 Dec 2023

Maghimbi

young couple

10.0

Exceptional

You are excellent. Keep the spirit up!

The spirit of service the hospitality the cleanliness all were perfect

I dont think there is anything that i didnt like

Published on 22 Dec 2023

Jerry

solo traveller

8.0

Very good

This is a great place for relaxation and a place to get-away-from the grind of life.

The property is a great place to rest and relax - especially if you're going out to a game drive. The grounds were beautifully maintained.

Outside of this being a paradise property, there isn't much to do. They do have a nature trail that is outlined around the perimeter of the property. They also provide spa sessions for additional fee. You can schedule game drive tours and other local tours from the front desk.

Published on 12 Oct 2023

Aikaterini

group

10.0

Exceptional

Beautiful hotel for an enjoyable short stay outside of Arusha

Beautiful colonial-style hotel in a wonderful estate full of trees, plants and flowers, with delicious breakfast and lunch/dinner, excellent massage services, ideal for a couple of days to recover from the Kilimanjaro hike. We really enjoyed the jogging track.

It could use some sort of refurbishing/renovation. The activities on/around the lake are rather pricey.

Published on 09 Sep 2023

Laura

review category business travellers

6.0

Pleasant

Nice staff but did not live up to expectations

Welcome was nice and staff

There is no pool, WiFi is abominable and the room was adequate but expensive price-quality value

Published on 02 Aug 2023

Mohamed

review category business travellers

5.0

Passable

breakfast and dinner, friendliness of staff

road leading up to hotel is unpaved; hotel is off a beaten path so getting around to Arusha or nearby requires booking taxis. wifi didn't always work well; lodges feel old and have not been updated and and there is no heating at night so it can get very cold in the winter.

Published on 29 Jul 2023

Karim

review category business travellers

8.0

Very good

serene surrondings

the views and the surrondings

most gadgets not working staff need training to avoid conversing among themselves when guests around

Published on 25 Apr 2023

Isabella

review category business travellers

9.0

Superb

Very good hotel with a wonderful garden

The hotel is very peaceful, green, and comfortable. The bedrooms are big, very comfortable, and extremely clean. The food in the restaurant is really nice, and all the staff is very professional but friendly. Every time we asked for assistance, they have been quick to react and extremely helpful. And the garden (and vegetable patch!) is simply beautiful. So, great hotel with the even better staff!

The only thing that could have been better is to have a choice between a menu meal and a la carte. Sometimes a full menu is just too much food, and to have access to a snack in between meals can be good

Published on 22 Mar 2023