Hyatt Zilara Cancun

About Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun is a luxury five-star all-inclusive-sea-facing property. It is easily accessible and the rooms are well-furnished with private balconies housing minimalist decor. Enjoy lip-smacking food at the six gourmet restaurants. Indulge in the wine and spirits tasting and end your day with a relaxing massage or beauty facials at the in-house spa overlooking the Caribbean Sea.

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Location & Nearby Places

Zona Hotelera (10.9 Km from city center)

Blvd Kukulkan Km. 11.5 Zona Hotelera

5 Nearby Attractions

Playa Tortugas

4.8 km

Playa Delfines

6.9 km

El Rey Ruins

6.9 km

Chichen Itza

8.9 km

Isla Mujeres

10.1 km

All Facilities for Hyatt Zilara Cancun - All Inclusive - Adults Only

Category	Facilities
Activities	Live sport events (broadcast), Themed dinner nights, Beach, Live music/performance, Tennis court, Aerobics, Billiards, Golf course (within 3 km), Table tennis, Darts, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Adult only, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Outdoor furniture, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Common areas	Sun terrace, Shared lounge/TV area, Games room, Chapel/shrine.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Tour desk, Valet parking, ATM/cash machine on site, Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Free parking, Parking.
Entertainment and family services	Evening entertainment, Entertainment staff.
Pool and wellness	Spa facilities, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Private beach area, Outdoor pool, Personal trainer, Massage, Spa and wellness centre, Swimming Pool, Fitness centre, Beauty Services, Yoga classes, Fitness.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport pick up, Airport drop off, Parking garage.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.0

Based on 692 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.3

Value For Money

8.5

Facilities

9.2

Guest Reviews

Darren

family with young children

10.0

Exceptional

The staff was super friendly. Jonathon organized great beach volleyball and tequila volleyball games for us. We had a blast! Samanta, the hostess at Spice, the buffet restaurant was super friendly. We also loved the high quality shows each night plus drinks in The Den and of course the gorgeous beach.

The wifi was a little spotty

Published on 03 Jan 2024

Carlos

young couple

5.0

Passable

Great food and beverage, nice rooms

They constantly nickel and dime you. You have to pay for a lot of things even though they claim all inclusive They hound you to sell you spa treatments and are not accommodating when they dont provide you with services that you pay.

Published on 03 Jan 2024

Daniel

young couple

10.0

Exceptional

Its exciting there.

Romantic dinner on the beach was excellent for my proposal to my fianc

We had to leave.

Published on 23 Dec 2023

Brian

young couple

10.0

Exceptional

Amazingly relaxing and rejuvenating

The service and attention to detail was exceptional

Everything was great

Published on 23 Dec 2023

Moises

young couple

10.0

Exceptional

So good, we are already planning to go back

Location was great, hotel was great, food was great. But what was truly exceptional was the service, the attention, how everyone at the hotel made you feel special.

If I have to be picky, the drinks could have been better.

Published on 23 Dec 2023

Robert

young couple

9.0

Superb

Food was generally great! The staff was very friendly and offered great service no matter where we went. Everything was very clean and comfortable.

A small thing is that the vent in our room was pointed directly at the bed with no way to redirect it. It's too hot to leave the air off but I also couldn't sleep with air blowing on my face all night.

Published on 19 Dec 2023

Wilson

young couple

10.0

Exceptional

The staff was incredible. Our waiter Gisen was super friendly and helpful.

The view was great and everyday there were activities.

Published on 15 Dec 2023

Russ

family with young children

10.0

Exceptional

A complete vacation in just a few days with family for a wedding.

The friendliness and readiness of thestaff was fantastic. Have never heard of a bellman remembering my room number for 3 days as David John did. Highly recommend this place.

Probably the issues at the airport. Nothing to do with Hyatt Zilara that was magnificent.

Published on 14 Dec 2023

Shanieka

with friends

10.0

Exceptional

I liked that they had exercise activities throughout the day as well as other entertaining activities throughout the day. So you could do as much as you like or as little. I loved the food at the restaurants...including Spice (the buffet). The shows were engaging and entertaining. The Mexican night was amazing!

I didn't like that all of the cabanas were not complimentary. There were days when several of the "for rent" cabanas were empty and people were looking for spots to hang out but didn't want to pay extra for a cabana when a number of them were free. Also, there were not a lot of chairs poolside.

Published on 12 Dec 2023