Krystal Urban Cancun & Beach Club, Cancun

This property has been featured in "50 Cancun All Inclusive Resorts ".

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Top Facilities

parking

bar

wifi

pool

food

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Check Room Options And Availability

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Standard Room + Beach club access

Max 2 Adults

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The Standard Room features a balcony with pool and city views, as well as black out shades. Among its amenities are a working desk, ironing facilities, safety deposit box, cable TV and tea/coffee maker. The private bathroom has a shower, a hairdryer and a Vanity mirror. Free toiletries are also available.

Standard Room w/ Two Double Beds + Beach club access

Max 4 Adults

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This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.

Altitude Room Beach club access

Max 2 Adults

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This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views.

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All Facilities for Krystal Urban Cancun & Beach Club

Category	Facilities
Business facilities	Meeting/banquet facilities, Business centre.
Others	bar, pool, food, parking, wifi.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout.
Accessibility	Accessible by lift, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Body soap, Toilet, Additional toilet.
Exclusive services	Free gym access.
Room Amenities	Air conditioning, Desk, Iron, Safety deposit box, Fan, Trash cans, Pool towels, Ironing facilities, Extra long beds (> 2 metres).
Food & Drink	Restaurant, Room service, Coffee house on site.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Wake-up service.
Media & Technology	Cable channels, TV, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Garden.
Reception services	Concierge service, 24-hour front desk, Luggage storage.
Pool and wellness	Sun umbrellas, Fitness centre, Fitness.
Transport	Car hire.
Outdoor & View	City view, Terrace, View, Balcony.

Location & Nearby Places

Downtown Cancun (3.5 Km from city center)

Avenida Sayil SM4A, Lote 7

5 Nearby Attractions

Isla Mujeres

2.7 km

Chichen Itza

2.8 km

Playa Tortugas

3.0 km

El Rey Ruins

10.7 km

Playa Delfines

10.8 km

About This Property

Located in the Malecon area in beautiful and exciting downtown Cancun, surrounded by restaurants and businesses, Krystal Urban Cancun & Beach Club offers convenient amenities and services for a variety of travelers.

Guest Ratings For This Property

7.5

Based on 2715 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

8.0

Value For Money

7.6

Facilities

7.6

Guest Reviews

Victor

group

1.0

Bad

Dont stay here they try to rip you offf. And they scam you with getting a taxi and over charger

They are holding money on my card and will not give it back

Published on 05 Jan 2024

Tyronne

solo traveller

1.0

Bad

Horrible experience and I won't return.

The Spanish

The false website information - They advertise that they offer airport transport but when I arrived they said they didn't. I could pay 40 one way to and from the airport x 2 with taxi or wait 4 hours. I waited 4 hours for a bus so I checked in at 3am. They rejected me having breakfast because I left the eating room after a coffee to dress down. Not allowed to leave the room of the buffet. I paid to go to the beach club however, upon arrival I was told it was fully booked and that I can't go. I went to the beach club only once. My entire hotel stay included 0 hot water in my room. I had to sacrifice 5 hours of my afternoon entertaining 2 plumbers who both did nothing more than confirm that my hotel room had no hot water. They changed my room after 2 days that they confirmed the issue and I complained. They also changed the WiFi without informing me and the worst thing of all: I paid 1200 for my stay, within 24 hours of making my payment, the hotel/booking.com changed the price to 500 so I got treated horribly and robbed financially.

(Read More)

Published on 04 Jan 2024

Meg

family with young children

6.0

Pleasant

rooms were clean. lovely pool / beach club in sister hotel

very noisy at night. rooms not sound proof at all

Published on 04 Jan 2024

Lucile

family with young children

1.0

Bad

Awful stay... I cannot recommend this hotel.

The location.

- Lack of service - Management is definitely missing - Buffet breakfast until 11 am but there is no hot chocolate left at 10:25am. The first morning I ordered a hot chocolate and they said they could not prepare it. The second morning I asked for a hot chocolate. They said no and came back to me to say they will prepare it. The hot chocolate arrived cold.... - Toilet clogged but could not fix it so we asked to change room. We changed room and had free late check out until 3pm. - In the new room, we also had a second problem in the bathroom in particular with the shower. Standing water led to bathroom flood.

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Published on 02 Jan 2024

Irma

with friends

4.0

Disappointing

Not a 4 star hotel experience

Location is convenient. Car rental right in the hotel. Coffee shop right in the hotel. Not loud. Comfortable beds.

Checkin process was bad set - unprofessional and very slow. No hot water in the room! When asked to fix it - nobody really cared about it. Very old interior of the rooms - stains on the furniture, fossils, toilets needs to be renovated Super old and loud AC - easier not to use it, impossible to sleep when its on. Cards-keys to the rooms had to be changed every day - somehow they were not working in the end of the day. Breakfasts are not healthy, selection is small and pretty greasy. Coffee is bad.

Published on 02 Jan 2024

Zhe

solo traveller

7.0

Good

Its average

The AC is quiet. It can be turn to almost no wind noise but still get cool enough to sleep.

The location doesnt offer much.

Published on 02 Jan 2024

Karina

solo traveller

1.0

Bad

Not worth the $

Absolutely nothing

There is a major construction next door. Very noisy. Staff does not speak English at all. They dont even try.

Published on 30 Dec 2023

Karina

review category business travellers

1.0

Bad

Avoid at all cost

Nothing

This place is so poorly run. Stuff does not speak any English. Food is garbage. The water is barely warm in the shower and smells like chlorine.

Published on 30 Dec 2023

Jesus

family with young children

7.0

Good

Basic clean hotel with a good location and dry staff.

Location , there is a mall across the street with a good food court.

Staff not very informative. When going to the beach club in the hotel zone. Take your own towels. Checking in to the hotel staff tried to charge extra for my son who is 14. My response was I put down the age of all my kids when booking.

Published on 30 Dec 2023

Pardesi

solo traveller

6.0

Pleasant

If you enjoy downtown living this is a decent place for you .

Location

Reception guy had cold and I caught it and fell sick during stay . Also I tried to reserve a shuttle to their beach club located in hotel zone 24 hour in advance and they said it is unavailable until 3 days . Free shuttle was why I selected this hotel . If I knew before I would have checked in to a hotel in hotel zone

Published on 30 Dec 2023