Travel agency in Hisar
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Joined Tripcrafters in February, 2018
292 trips booked through Tripcrafters
Status: Currently Active
Tripcrafters Rating
4.3
206 Ratings & 193 Reviews
Google Rating
4.8
Based on 1449 Reviews
TravelOcat Office No. 18-19 K, Hisar, 125001, India
Delhi, Himachal Pradesh, Madhya Pradesh, Punjab, Tamil Nadu, Uttar Pradesh
Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa, Private Jet
Tripcrafters Rating
4.3
206 Ratings & 193 Reviews
Share your experience & help other travellers like you
AL
Ashutosh Lande ()
(Written on 16 Apr, 2024)
KH
Kottureswar Hurikadali ()
(Written on 09 Apr, 2024)
NP
Nancy Prabhu ()
(Written on 30 Mar, 2024)
SK
siddharth kumar ()
(Written on 13 Mar, 2024)
BS
Bipin Singh Yadav ()
(Written on 11 Mar, 2024)
CV
challa vinay manikanta reddy ()
(Written on 11 Mar, 2024)
KP
Krishna Pradeep ()
(Written on 10 Mar, 2024)
P1
Pooja 1001 ()
(Written on 09 Mar, 2024)
D
DēvìL ()
(Written on 03 Mar, 2024)
A
Aesha (Mumbai, India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 05 Jan, 2024)
JC
JASHESH CHONKER (Surat, India)
(Written on 31 Dec, 2023)
RL
Rohit Lama (Panipat, India)
(Written on 22 Nov, 2023)
JK
Jayant Kumar (Kurukshetra, India)
(Written on 20 Sep, 2023)
JJ
Jaychand Jain (Ahmedabad, India)
(Written on 20 Sep, 2023)
(20 Sep, 2023)
Dear Jaychand Thank you for sharing your feedback with us. We take guest comments seriously as they help us improve our services. However, after conducting a thorough check, we could not find any booking under your name in our records. We apologize for any inconvenience you may have experienced regarding the cashback and any other issues you mentioned. To assist you further, could you please provide us with your booking ID or the email address associated with your reservation? With this information, we will be able to investigate the matter more effectively and address any concerns you may have. At TravelOcat we are committed to providing the best service to all our guests, and your satisfaction is our top priority. We appreciate your cooperation in resolving this matter and ensuring that your future stays with us are more enjoyable. Thank you for considering TravelOcat and we look forward to assisting you further. Sincerely, Manoj Bhaskar Operation Head
DM
Deeksha Mishra (India)
(Written on 30 Jul, 2023)
KN
Kamal Nokhwal (Panipat, India)
(Written on 18 Jul, 2023)
SS
Sonia Sehrawat (Yamunanagar, India)
(Written on 16 Jul, 2023)
RR
Rishabh Rawat (Lucknow, India)
(Written on 12 Jul, 2023)
V
Vivek (Delhi, India)
(Written on 10 Jul, 2023)
SK
Shamantha Kumar (Bengaluru, India)
(Written on 09 Jul, 2023)
MG
Mayank Gupta (Delhi, India)
(Written on 08 Jul, 2023)
PS
Poornima Saravanan (Chennai, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 30 Jun, 2023)
SL
Shubham Lokhande (Nashik, India)
(Written on 29 Jun, 2023)
CK
Charvi Kakkar (Hisar, India)
(Written on 25 Jun, 2023)
AS
Andita Singh (Lucknow, India)
(Written on 25 Jun, 2023)
SS
Sunita Soni (Panipat, India)
(Written on 25 Jun, 2023)
SP
S P (Lucknow, India)
(Written on 25 Jun, 2023)
A1
Aastha 17 (Bhopal, India)
(Written on 23 Jun, 2023)
AS
Anshu Sharma (Puranpur, India)
(Written on 23 Jun, 2023)
RA
Rajan Arora (Yamunanagar, India)
(Written on 17 Jun, 2023)
AR
Aditya Rana (Karnal, India)
(Written on 13 Jun, 2023)
AT
Arjun Thakur (Ludhiana, India)
(Written on 10 Jun, 2023)
KB
Kiran Bora (Shimla, India)
(Written on 10 Jun, 2023)
JB
JOGENDER BADSAR (India)
(Written on 10 Jun, 2023)
NX
Naruto Xander (Hisar, India)
(Written on 10 Jun, 2023)
L
Lubna (Mumbai, India)
(Written on 10 Jun, 2023)
(11 Jun, 2023)
Dear Lubna, Thank you for sharing your feedback regarding your recent experience with Travelocat. We deeply apologize for the inconveniences and frustrations you encountered during your Kerala tour. We understand your disappointment and frustration with the discrepancies between the promised itinerary and the actual services provided. At Travelocat, we strive to provide exceptional customer service and ensure that our guests have a memorable and enjoyable travel experience. It is disheartening to hear that we fell short of meeting your expectations and that our services did not live up to the promises made. We take your feedback seriously, and we will investigate the issues you raised regarding the sightseeing arrangements, advance ticket reservations, and the quality of the hotels and rooms. Rest assured, appropriate action will be taken to address these concerns and prevent similar incidents from occurring in the future. We value your feedback as it helps us identify areas for improvement and make necessary changes to enhance our services. We understand that your experience has left you dissatisfied, and we would like to make it right. We would appreciate the opportunity to discuss your concerns further and find a resolution that meets your satisfaction. Please contact our customer service department at your earliest convenience, and we will work diligently to address your specific issues. Once again, we apologize for the negative experience you had with TravelOcat. We hope you will reconsider giving us another chance in the future, as we are committed to providing a better and improved travel experience for our valued customers. Sincerely, Manoj Bhaskar
6B
6-7c-Priyanka Bisht (Dehradun, India)
(Written on 01 Jun, 2023)
P
Priyuh (Rohtak, India)
(Written on 01 Jun, 2023)
M
Manikandan (Mumbai, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 31 May, 2023)
NM
Nihatha Marunga (Ludhiana, India)
(Written on 31 May, 2023)
MP
Mandar Pandit (Pune, India)
(Written on 29 May, 2023)
SS
Shekhar Sunar (New York, USA)
(Written on 24 May, 2023)
SR
Srinivas Reddy (Hyderabad, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 21 May, 2023)
(28 May, 2023)
Dear Reddy Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your recent visit. We understand that the vehicle provided, an Ertiga, was not suitable for your group of six adults and two kids. We apologize for the oversight in not being able to provide the Innova vehicle as promised. We deeply regret any discomfort or inconvenience this may have caused you. Regarding the offer of a candlelight dinner, we apologize for the confusion. Candle Light dinner was supposed to be arranged in Manali Hotel & Somehow Hotel team missed it from their end. Our team should have provided clearer communication about the hotel Where it was supposed to be arranged, and we understand how disappointing it must have been for you when the offer was denied. We apologise for the misunderstanding and any frustration it may have caused. We genuinely value our customers, and it is disheartening to hear that you felt disrespected during your experience. We strive to provide the highest level of customer service, and we apologize if we fell short of your expectations in this regard. We will review your comments with our team to ensure that we improve our approach and provide better service in the future. Once again, we apologize for any inconveniences caused and appreciate your honest feedback. We hope that you will give us another opportunity to serve you and provide you with a more enjoyable experience. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we would like to address any remaining issues to the best of our abilities.Thank you for your understanding. Kind regards, Manoj Bhaskar Operation Manager
MT
Mehak Thapa (Delhi, India)
(Written on 14 May, 2023)
RP
Rajesh Pai (Bengaluru, India)
(Written on 09 May, 2023)
H
Haider (Hyderabad, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 05 May, 2023)
SP
Sukhbir Panghal (Delhi, India)
(Written on 17 Apr, 2023)
MS
Monu Sharma (India)
(Written on 01 Mar, 2023)
AB
Ashok Bhardwaj (India)
(Written on 26 Jan, 2023)
SH
Shwetha Holla (Bengaluru, India)
Trip to Kasol, Manali
Trip to Kasol, Manali
(Written on 20 Jan, 2023)
RK
RAHUL KUMAR (India)
(Written on 19 Jan, 2023)
RM
Ruturaj Mund (Balasore, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 27 Dec, 2022)
(28 Dec, 2022)
Dear Ruturaj, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. Strict action has been taken against driver & we have blacklisted him for our future operations. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Vijay Thakur Transport Manager
RG
Rajak Geetha Gayathri (India)
Trip to Bali
Trip to Bali
(Written on 27 Oct, 2022)
N
Nisar (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 16 Sep, 2022)
SH
Suja Harrison (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 11 Sep, 2022)
BM
Baldev Moond (India)
(Written on 11 Sep, 2022)
PD
Pavan Dhawale (India)
(Written on 05 Sep, 2022)
NB
NAVEEN BHAKAR (India)
(Written on 20 Aug, 2022)
SB
Sudhir Bhaskar (India)
(Written on 18 Aug, 2022)
YR
Yeswanth Reddy (Hyderabad, India)
Trip to Bali
Trip to Bali
(Written on 16 Aug, 2022)
SD
Sandeep Dhaka (India)
(Written on 10 Aug, 2022)
AS
Akash Sihag (India)
(Written on 06 Aug, 2022)
SP
Subham Paliwal (India)
(Written on 03 Aug, 2022)
PM
Praveen Meel (India)
(Written on 02 Aug, 2022)
DR
DURAISWAMY RK (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 01 Aug, 2022)
RS
Rahul Sheshama (India)
(Written on 24 Jul, 2022)
RG
Rohit Gupta (India)
(Written on 21 Jul, 2022)
AB
Ashok Burdak (India)
(Written on 12 Jul, 2022)
SD
Shekhar Deshwal (New Zealand)
(Written on 12 Jul, 2022)
NB
Nitin Bagaria (India)
(Written on 09 Jul, 2022)
RK
Ram Kalwaniyan (India)
(Written on 09 Jul, 2022)
BG
Bhanu Gosala (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 08 Jul, 2022)
RC
Rajendra Choudhary (India)
(Written on 07 Jul, 2022)
सच
सुनील चौधरी (India)
(Written on 05 Jul, 2022)
RL
Ravindra Lande (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 04 Jul, 2022)
C
Chaitanya (India)
(Written on 04 Jul, 2022)
RJ
Ragupathi J (India)
(Written on 03 Jul, 2022)
AK
Anil Kumar (India)
(Written on 02 Jul, 2022)
B
Bulsara (Pune, India)
Trip to Dalhousie, Dharamsala, Manali, Shimla
Trip to Dalhousie, Dharamsala, Manali, Shimla
(Written on 30 Jun, 2022)
(04 Jul, 2022)
Dear Bulsara, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
GB
Gaurav Budania (India)
(Written on 24 Jun, 2022)
SG
Sarita Garhwal (Jaipur, India)
(Written on 22 Jun, 2022)
AK
Anil Kumar (India)
Trip to Dalhousie, Dharamsala, Manali, Shimla
Trip to Dalhousie, Dharamsala, Manali, Shimla
(Written on 22 Jun, 2022)
MN
Manisha Nehra (India)
(Written on 21 Jun, 2022)
AC
Anjali Choudhary (India)
(Written on 21 Jun, 2022)
A
Athreya (Mumbai, India)
Trip to Kasol, Manali
Trip to Kasol, Manali
(Written on 20 Jun, 2022)
(21 Jun, 2022)
Dear Athreya, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
L
Lal (India)
Trip to Manali
Trip to Manali
(Written on 15 Jun, 2022)
D
Doss (India)
Trip to Amritsar, Manali, Shimla
Trip to Amritsar, Manali, Shimla
(Written on 15 Jun, 2022)
AY
Ajay Yadav (India)
Trip to Kasol, Kullu, Manali
Trip to Kasol, Kullu, Manali
(Written on 07 Jun, 2022)
AA
Anchit Arnav (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 07 Jun, 2022)
RR
Rishitha Reddy (India)
(Written on 03 Jun, 2022)
SS
Sandeep Soni (Germany)
(Written on 26 May, 2022)
N
Niranjan (India)
Trip to Kullu, Manali, Shimla
Trip to Kullu, Manali, Shimla
(Written on 26 May, 2022)
PY
Pardeep Yadav (India)
(Written on 25 May, 2022)
P
Prasanna (Bengaluru, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 24 May, 2022)
(25 May, 2022)
Dear Client, Thank you for taking the time to write your review on Tripcrafters for TravelOcat Services. As per the final confirmation mail, you were supposed to pay dues at the time of check in at Manali Hotel. When the hotelier asked for the dues, you told that you have already paid the full amount to the travel agency & check in was allowed. When our account team and seller called you for the payment you just started ignoring our calls. Almost 17 calls were made in 3 days. Collecting payment is seller’s job sir. We always request our client to follow our payment policy strictly for a pleasant travel experience. Still I want to extend my sincerest apologies for the negative experience that you had with us. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.
A
Amit (India)
(Written on 29 Apr, 2022)
S
Sudhir (Bengaluru, India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 26 Apr, 2022)
RT
Ravi Teja (Visakhapatnam, India)
Trip to Manali
Trip to Manali
(Written on 25 Apr, 2022)
ZD
Zealotz Dhanush (India)
(Written on 25 Apr, 2022)
PS
Pintu Shaw (Kolkata, India)
Trip to Dalhousie, Dharamsala, Manali
Trip to Dalhousie, Dharamsala, Manali
(Written on 24 Apr, 2022)
UV
Uma Venkatakrishnan (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 06 Apr, 2022)
S
Suresh (Bengaluru, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 27 Mar, 2022)
AR
Arijit Roy Chowdhury (Kolkata, India)
Trip to Dalhousie, Manali, Mcleod Ganj, Shimla
Trip to Dalhousie, Manali, Mcleod Ganj, Shimla
(Written on 20 Mar, 2022)
SG
SUBHOJIT GHOSH (India)
Trip to Kalpa, Kinnaur Valley, Manali, Sangla, Spiti
Trip to Kalpa, Kinnaur Valley, Manali, Sangla, Spiti
(Written on 09 Mar, 2022)
UA
Urmila Agarwal (India)
(Written on 09 Mar, 2022)
SS
Shruti Shamkuwar (India)
(Written on 27 Feb, 2022)
K
Krishna (Mumbai, India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 27 Feb, 2022)
RS
Rohit Singh (India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 23 Feb, 2022)
S
SAI (India)
Trip to Kalpa, Kinnaur Valley, Manali, Sangla, Spiti
Trip to Kalpa, Kinnaur Valley, Manali, Sangla, Spiti
(Written on 23 Feb, 2022)
PN
Prashant Nangare (India)
(Written on 22 Feb, 2022)
PH
Praveen Hitnalli (India)
(Written on 20 Feb, 2022)
GG
Garvit Gogia (Mumbai, India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 13 Feb, 2022)
MS
MASOOD SHAIK (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 05 Feb, 2022)
VB
Vaibhav Bhabad (India)
(Written on 03 Feb, 2022)
AS
Akshay Sk (India)
Trip to Kullu, Manali, Shimla
Trip to Kullu, Manali, Shimla
(Written on 01 Feb, 2022)
MT
Madhavi Thiyanesh (India)
(Written on 31 Jan, 2022)
RS
Rupesh Sawarkar (Nagpur, India)
Trip to Dalhousie, Dharamsala, Manali, Mcleod Ganj
Trip to Dalhousie, Dharamsala, Manali, Mcleod Ganj
(Written on 25 Jan, 2022)
KN
Kuldeep Nehra (India)
(Written on 21 Jan, 2022)
DJ
Dinesh Jangra (India)
(Written on 21 Jan, 2022)
SK
Sahasreddy Komatireddy (Hyderabad, India)
Trip to Kasol, Manali
Trip to Kasol, Manali
(Written on 20 Jan, 2022)
(21 Jan, 2022)
Dear Mr Sahasreddy Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit. A Voucher of INR2000 will be shared for your future booking in hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
BS
Bharath Smart (India)
(Written on 13 Jan, 2022)
ST
Sai TeJa (India)
(Written on 09 Jan, 2022)
B
Balaji (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 07 Jan, 2022)
Y
Yatnesh (India)
Trip to Manali, Delhi
Trip to Manali, Delhi
(Written on 03 Jan, 2022)
AR
Arjun Rajput (India)
(Written on 31 Dec, 2021)
SP
Sindhuja Patnaik (India)
Trip to Manali
Trip to Manali
(Written on 31 Dec, 2021)
SC
Sai Chaitanya (India)
(Written on 26 Dec, 2021)
NJ
Nb Jim (India)
(Written on 22 Dec, 2021)
A
Anirudh (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 21 Dec, 2021)
CS
Chintha Sri Harsha (India)
(Written on 20 Dec, 2021)
RD
Rajesh Duhan (India)
(Written on 20 Dec, 2021)
SJ
Sonu Jangra (India)
(Written on 20 Dec, 2021)
R
RAVI (India)
(Written on 20 Dec, 2021)
PD
Pawan Dhanda (India)
(Written on 20 Dec, 2021)
SD
Shailendra Dubey (Dombivali, India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 20 Dec, 2021)
(20 Dec, 2021)
Dear Mr Dubey, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
SB
Swådü Bãlák (India)
(Written on 15 Dec, 2021)
EK
Emmanuel Khawas (Hyderabad, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 09 Dec, 2021)
KK
Kuldeep Kumar (United Arab Emirates)
(Written on 25 Nov, 2021)
GK
Gopi Krishna (Hyderabad, India)
Trip to Manali
Trip to Manali
(Written on 19 Nov, 2021)
HR
Harish Ratna (India)
(Written on 14 Nov, 2021)
DJ
Dhawal Joshi (Mumbai, India)
Trip to Kullu, Manali, Shimla
Trip to Kullu, Manali, Shimla
(Written on 12 Nov, 2021)
GK
G K (India)
(Written on 10 Nov, 2021)
AS
Ashish Sen (Saudi Arabia)
(Written on 09 Nov, 2021)
MV
Mech Vignesh (India)
(Written on 07 Nov, 2021)
NM
NIHAR MATHUR (Hyderabad, India)
(Written on 28 Oct, 2021)
SR
Sohan Ram (India)
(Written on 25 Oct, 2021)
NB
Nikhil Bansal (India)
(Written on 22 Oct, 2021)
KT
Kiran Thapa (Sainthia, India)
Trip to Manali
Trip to Manali
(Written on 22 Oct, 2021)
MY
Mohit Yadav (India)
(Written on 19 Oct, 2021)
RG
RAHUL Gupta (India)
(Written on 16 Oct, 2021)
SV
S VIJAY (India)
Trip to Maldives
Trip to Maldives
(Written on 21 Sep, 2021)
SK
Satyawan Khudia (India)
(Written on 09 Sep, 2021)
V
Vishal (India)
Trip to Dalhousie, Dharamsala
Trip to Dalhousie, Dharamsala
(Written on 06 Sep, 2021)
J
Joe (Ernakulam, India)
Trip to Maldives
Trip to Maldives
(Written on 16 Aug, 2021)
NP
Naseeb Parkhi (India)
(Written on 11 Aug, 2021)
V
Vipul (Bhopal, India)
Trip to Maldives
Trip to Maldives
(Written on 22 Apr, 2021)
V
VARUN (Visakhapatnam, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 19 Apr, 2021)
D
Dinesh (Visakhapatnam, India)
Trip to Manali
Trip to Manali
(Written on 18 Apr, 2021)
LR
Laxmi Reddy (India)
(Written on 31 Mar, 2021)
P
Prasana (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 16 Mar, 2021)
S
Sana (Hyderabad, India)
Trip to Manali
Trip to Manali
(Written on 10 Mar, 2021)
SJ
Shiva Jash (India)
Trip to Manali
Trip to Manali
(Written on 05 Mar, 2021)
S
Sundeep (Hyderabad, India)
Trip to Manali
Trip to Manali
(Written on 05 Mar, 2021)
MM
MEREENA MATHEW (India)
(Written on 03 Mar, 2021)
(03 Mar, 2021)
Dear Mathew, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
GB
Gopinath balaramann (India)
Trip to Manali
Trip to Manali
(Written on 23 Feb, 2021)
D
Dhanarjun (Bengaluru, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 21 Feb, 2021)
(22 Feb, 2021)
Dear Dhanarjun, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
M
Meghana (India)
Trip to Kullu, Manali, Shimla
Trip to Kullu, Manali, Shimla
(Written on 20 Feb, 2021)
S
Satya (India)
Trip to Kullu, Manali
Trip to Kullu, Manali
(Written on 11 Feb, 2021)
(11 Feb, 2021)
Dear Satya, Thank you for taking the time to write your review on Tripcrafters for TravelOcat Services 1. Booking was done on 7th of Jan 2021 for Swift Dezire or Etios. Only 2 days before your travel you requested seller Ankur to upgrade vehicle from Swift desire to MPV. On 26th Night seller clearly informed that we don’t have availability for Ertiga or Innova as all are vehicles were booked. On your repeated request we arranged a third party vehicle which we never recommend to our clients. 2. One day before your return from Manali, Mr Sharma Ji (Driver) requested to start early morning so that you can cover Kullu sightseeing (Were not included in itinerary) and reach Delhi on time in order to get a complete day in New Delhi. Driver arrived hotel Katoch Grand on time but you started at 10:30 AM. After covering all sightseeing in Kullu & Manali cab reached Delhi Hotel at 2 PM next day. Driver was continuously drove cab for almost 28 hours and he slept for 2 hours only after your approval. Also We do have recording where you confirmed the same thing to us as well. 3. Driver did not denied for additional sightseeing in Manali & Kullu and took extra miles for best experience. It was not good for our client safety to cover Delhi Locals in the same cab, We requested driver & you for some additional time in order to arrange alternate cab. But you forced same driver to take Delhi Locals without any rest. 4. Due the farmer protest on 26th Jan 2021 all borders with New Delhi were closed. As per TravelOcat policy, which we always share before booking TravelOcat is not responsible for missing sightseeing, destinations due to political strikes or road block, Monuments, parks, rides etc to be closed without prior notice. Protest on republic day was beyond our control and it was not well informed to us at the time of booking. In order for your safety in Delhi we provided 01 Night stay in Delhi at our own cost. Also you were continuously forcing us to send a cab at hotel on 26th jan 21 since morning. Situation in Delhi Was very critical. Various articles can be found on web. 5. We request you to kindly read above statements once again. 6. After your approval only we send driver back to his home (recording can be shared if required). Also we have reimburse cab bill of INR910 on 8th of feb 21 using google pay. Still I want to extend my sincerest apologies for the negative experience that you had with us. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. Thank & Regards Manoj Bhaskar (Operation Head)
RR
Ravi Raj (India)
Trip to Manali
Trip to Manali
(Written on 27 Jan, 2021)
JA
Jawad Ahmed (India)
Trip to Manali
Trip to Manali
(Written on 27 Jan, 2021)
P
Phani (India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 27 Jan, 2021)
(27 Jan, 2021)
Dear Phani, Thank you for taking the time to write your review on Tripcrafters for TravelOcat Services We have looked into details of your expectation mismatch and we have improved the processes since then. Usually the Journey from Delhi to Manali will take 13 to 14 hour and may vary as per weather condition on that day. Weather conditions are beyond our control. Also, we have passed remarks to all our drivers that they can’t take any break without client’s permission. Sincere aplogy from our transport tean & We will make sure that if you plan your next holiday with us we give you a special discount and make up for your bad experience on this trip. Kind regards, Manoj Bhaskar Operation Manager
S
Saurabh (Trivandrum, India)
Trip to Manali, Shimla
Trip to Manali, Shimla
(Written on 10 Jan, 2021)
(25 Jan, 2021)
Dear Saurabh, Thank you for taking the time to write your review on Tripcrafters We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
M
Mohankumar (Coimbatore, India)
Trip to Manali
Trip to Manali
(Written on 03 Jan, 2021)
S
Swetha (Hyderabad, India)
Trip to Darjeeling, Dharamsala, Manali, Shimla
Trip to Darjeeling, Dharamsala, Manali, Shimla
(Written on 22 Dec, 2020)
A
Aravamudhan (Chennai, India)
Trip to Manali, Shimla, Delhi
Trip to Manali, Shimla, Delhi
(Written on 18 Dec, 2020)
AB
Aparna Bolla (Hyderabad, India)
Trip to Manali
Trip to Manali
(Written on 13 Dec, 2020)
KR
Kamal Raj J (Bengaluru, India)
Trip to Maldives
Trip to Maldives
(Written on 10 Dec, 2020)
SN
Srinivasa Nyayapathi (India)
Trip to Bali
Trip to Bali
(Written on 22 Jan, 2020)
(23 Jan, 2020)
Dear Mr Srinivasa Rao Nyayapathi, We are sorry and apologies again for the inconvenience caused at Bali Airport. Post your call from Bali, we immediately talked to our Bali Supplier and were trying to contact you again and again. Unfortunately, your contact number was not reachable. Around 4 PM, we spoke to the hotel and they confirmed that client had arrived and call was transferred to your daughter in room. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We are please to confirm refund of IDR100000. Look forward to making your future vacations even more memorable with us!! Manoj Bhaskar Operation Manager
S
Sandeep (Hyderabad, India)
Trip to Bali
Trip to Bali
(Written on 17 Nov, 2019)
NA
Narasimha Adusumalli (India)
(Written on 24 Sep, 2019)
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Noorulla (Bengaluru, India)
Trip to Singapore
Trip to Singapore
(Written on 25 Jul, 2019)
(25 Jul, 2019)
Dear Customer, I want to extend my sincerest apologies for the negative experience that you had with us. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. In Regards to your booking for Singapore package on 27th of June 2019 and the travel date was 13th of July 2019. As per our payment policy a complete payment was to be required 30 days before your departure (Informed verbally and via mail also). Due to delay in payment hotel Village Hotel Albert Court’s promo rates were sold out and we upgraded your hotel (PARKROYAL on Kitchener Road). Our clients who are seeing these reviews can compare both the hotel and prices. We have paid additional amount to the hotel as you were not ready to bear a single penny. The visa was going to delayed day by day so we took loss part and hotel voucher was shared with our visa team. On 16th of July post your return seller spoke to you while I was in conference, & you were very happy about our services part (Expect day 1 pickup). Also on day first driver arrived at the airport at 8 AM and waited for almost 3 hours. Pictures been already shared with you and your son. Also as per the seller a voucher of INR 2000 would be shared post your return for future booking. Thank & Regards Manoj Bhaskar (Operation Head)
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Ruksar (India)
Trip to Singapore
Trip to Singapore
(Written on 04 May, 2019)
SS
Satbeer Singh (Ludhiana, India)
(Written on 14 Apr, 2019)
S
Shabbir (Pune, India)
Trip to Maldives
Trip to Maldives
(Written on 09 Apr, 2019)
PK
Pawan Kajla (India)
(Written on 28 Dec, 2018)
S
Sagar (Bengaluru, India)
Trip to Maldives
Trip to Maldives
(Written on 16 Dec, 2018)
SB
SPORTSTAR BIOGRAPHY (New Delhi, India)
(Written on 11 Dec, 2018)
SV
Santhosh V (Mumbai, India)
Trip to Bali
Trip to Bali
(Written on 28 Nov, 2018)
CO
Chetna Oswal (India)
(Written on 21 Nov, 2018)
(22 Nov, 2018)
We are saddened to hear that your experience with TravelOcat. As per our policy our sales team not allowed to share more than 3 packages. We had received your query almost 01 month back. Mr Dev was working on your query since a month. Almost more than 20 options were shared to you. As per our system’s latest update your query been already closed. You can post a new query at [email protected]. Also we request not to post any fake reviews without taking our services
RA
Renu Ameria (India)
(Written on 07 Nov, 2018)
RM
Rajendra Mahajan (India)
Trip to Mauritius
Trip to Mauritius
(Written on 30 Sep, 2018)
(01 Oct, 2018)
Dear Mr Mahajan, Thank you very much for your valuable feedback. Look forward to making your future vacations even more memorable with us!!
SV
Sundar VISWANATHAN (Chennai, India)
Trip to Bali
Trip to Bali
(Written on 08 Jun, 2018)
(08 Jun, 2018)
Dear Viswanathan, Thank you for taking the time to write your review on Tripcrafter We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service. Kind regards, Manoj Bhaskar Operation Manager
KS
Khushboo Savla (Mumbai, India)
Trip to Singapore, Kuala Lumpur, Langkawi
Trip to Singapore, Kuala Lumpur, Langkawi
(Written on 01 Jun, 2018)
(05 Jun, 2018)
Dear Ms Khushboo, Thank you very much for your feedback. We have already blacklisted the hotel. Also due to bad weather in Langkawi the site seen were changed.
MB
Manoj Bhaskar (India)
(Written on 31 May, 2018)
(01 Jun, 2018)
Dear Mr Manoj, Thank you very much for your valuable feedback.
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