# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Children aged 0-18 are not recommended to participate
- This activity is not recommended for pregnant women and participants with hypertension, allergic diathesis, heart diseases, or other medical conditions
- Please note that you can only use the onsen service **before** receiving the spa treatments (except Thai massage)
- There is no set time limit for using the onsen. Please be at the reception 15 minutes before your preferred time slot to prepare for your treatment if your chosen package includes the use of the onsen
- Please indicate your preferred treatment time upon check out